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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,251 Reviews
Call Service Center (845) 288-1303

4,251 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 16, 2025

Dealership was very clean, plenty of snacks and complimentary. Tea and coffee. Nice waiting area And hardworking employees More

by saulriverajr.212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad you enjoyed the amenities and had a positive experience. We truly appreciate your kind words and look forward to welcoming you back soon!

January 16, 2025

It was my first time at this dealer as a new Toyota owner and I had so many questions - people were nice but I guess I was hoping for someone who had time to sit one on one with me. I felt like I was annoyin More

by Heidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

DCH Wappingers Falls Toyota responded

Heidi, thank you for sharing your experience with us! We apologize if you felt rushed and didn’t receive the one-on-one time you were hoping for. We truly value your questions and want to ensure you're comfortable and informed. We appreciate the thoughtful gesture with the Dunkin' Donuts—our team definitely appreciated it! Please don’t hesitate to reach out if you have any more questions or need further assistance. We’re here to help!

January 16, 2025

Shopping here was quick and easy, and our salesperson was friendly and knowledgeable. We’re pleased with the car. More

by Ejpgraham
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive experience! We're so glad to hear that your shopping process was smooth and that you’re happy with your new car. If you ever need anything else, feel free to reach out. Enjoy the ride!

January 16, 2025

Service people are great. Set up everything for me. Lauren was especially helpful because I require rides back and forth More

by riacord1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad Lauren could assist you with your needs. We strive to make every service experience as convenient as possible. Let us know if you need anything else!

January 16, 2025

Well this was the best of all time Matthew Maffucci makes the appointment for me 👍🏿to Matt More

by bluebery2418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad to hear that Matthew Maffucci made your experience the best one yet. We truly appreciate your kind words and look forward to assisting you again soon!

January 15, 2025

Very courteous and professional. Did an outstanding job informing me of my car. And very polite. More

by ELLENANDJIM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear you had a courteous and professional experience. Providing clear communication and excellent service is our top priority. We appreciate your feedback!

January 14, 2025

Lauren was very pleasant and helpful. Why must I write 15 words. I said enough. More

by Rae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're so glad Lauren was able to assist you. We appreciate your time and input!

January 14, 2025

Everyone was very generous. A quick process. Easy to just drive in and see an advisor. More

by Sfountain319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that everything went smoothly and that you found the process quick and easy. We strive to make every visit as seamless as possible, and it’s great to know that you felt well taken care of. We appreciate your feedback!

January 13, 2025

Very friendly & helpful. Explained everything to me. Throughout the whole process communicated very well. Very happy with the service More

by LSOBERANO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear you had such a positive experience and that our team was able to provide clear communication throughout. Your satisfaction means a lot to us, and we look forward to helping you again in the future!

January 12, 2025

Lauren was great. Super helpful and understanding that I was in a rush. She was kind, professional, and informative when I had questions. The mechanic that worked on More

by TRICIAAVENIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear that Lauren was able to help and make your visit a positive one. We’ll be sure to pass along your kind words to her and the team. If you ever need anything else, feel free to reach out!

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