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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,181 Reviews
Call Service Center (845) 288-1303

4,181 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 28, 2024

Pressure free, thorough and very pleasant experience from start to finish Couldn't be happier with our purchase More

by WARDTHEBIGMAN
Recommend Dealer
Yes
Employees Worked With
Scott Marsh, Dylan Abell
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Nov 29, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We’re delighted to hear about your pressure-free and pleasant experience. It’s wonderful to know you’re happy with your purchase, and we look forward to serving you again in the future!

November 27, 2024

Good experience! Staff was friendly and kept me informed throughout the process. Repairs were fast. More

by Jiang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that our team kept you informed and that the repair process was quick and efficient. We appreciate your trust in us and look forward to serving you again in the future!

November 27, 2024

Service was excellent! Judy deems takes care of business. I will be back this Friday for more service More

by GARYGRASSELENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Judy took great care of you and provided excellent service. We look forward to seeing you again this Friday for your next visit!

November 26, 2024

Everything was easy and smooth from time I walked in the door. I was made aware of the status and work being done to the car along the way. More

by Willis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad everything went smoothly and that you were kept informed throughout the process. It’s our goal to provide clear communication and excellent service every step of the way. We truly appreciate your feedback and look forward to assisting you again in the future!

November 26, 2024

Service had to keep truck over night for gasoline recall. What should have been 3 hours. But was provided ride to and from my home. Other then that Judy kept me updated and was very sorry for the over night More

by ONEITSYBIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We apologize for the extended time needed for your truck’s service, but we're happy to hear that Judy’s professionalism and updates made the process easier for you. It’s great to know the ride to and from your home was helpful during this time. We appreciate your understanding and look forward to serving you again in the future!

November 25, 2024

My service representative was very detailed in explaining the dropped off process. I received a video explaining what’ was happening. More

by RUNTHINGY06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that your service representative provided detailed explanations and that the video update kept you informed. Transparency and excellent communication are what we strive for!

November 23, 2024

the service department was outstanding. They kept me informed of the status of my Tacoma and in my opinion did a fantastic job. I highly recommend DCH Toyota service department More

by utrek69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service department. Keeping our customers informed and ensuring their satisfaction is a top priority. We truly appreciate your recommendation and look forward to serving you again in the future!

November 23, 2024

I had a wonderful experience at DCH Toyota buying a new truck. The salesman I dealt with was Avi Avitan. He made the sale go smoothly and quickly with the utmost courtesy and professionalism. I love the tr More

by GGILLAND
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re so glad to hear Avi provided excellent service and that you love your new truck! We appreciate your business and look forward to assisting you again in the future!

November 23, 2024

I have found all personnel to be knowledgeable, personable and efficient. Everyone works at their best fir overall customer service and satisfaction. More

by BEAULIEUNANCY65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that our team provided you with knowledgeable, personable, and efficient service. Your satisfaction is our top priority, and we truly appreciate your feedback!

November 21, 2024

Lauren did an awesome job accommodating my schedule for recall and warranty repairs. Very good communication More

by Canine2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Lauren was able to accommodate your schedule and provide excellent communication. We appreciate your feedback and look forward to serving you again! 😊

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