DCH Wappingers Falls Toyota - Service Center

Outstanding and very professional service Work was done in a very timely manner with minimum waiting time. Very pleasant waiting room facility with TV and comfortable chairs. Clean rest room Work was done in a very timely manner with minimum waiting time. Very pleasant waiting room facility with TV and comfortable chairs. Clean rest rooms. More

Broken window The front window or my Highlander was not working. It had slipped off the track and was staying open.I was completely satisfied with the repair of my The front window or my Highlander was not working. It had slipped off the track and was staying open.I was completely satisfied with the repair of my window. More

professional efficiency I was responsible and arrived on time. They took my car in immediately. I was sitting at a service rep desk within minutes of arriving. Coffee and bag I was responsible and arrived on time. They took my car in immediately. I was sitting at a service rep desk within minutes of arriving. Coffee and bagels were provided for my convenience which I appreciated at 7:45 am. The chairs in the waiting area were very comfortable. I was told the service would take 45 minutes. Exactly 45 minutes later the service rep came to get me. He went over again the work that had been done. The whole experience was handled professionally and efficiently. More

Replace door handle The drivers door handle on my Rav4 was a bit loose. We took it in for service and was completely satisfied with the replacement of the handle. The drivers door handle on my Rav4 was a bit loose. We took it in for service and was completely satisfied with the replacement of the handle. More

tire rotation Every time I have come in for service all personnel I've dealt with have been courteous and knowledgeable. The service waiting area comfortable and c Every time I have come in for service all personnel I've dealt with have been courteous and knowledgeable. The service waiting area comfortable and clean. More

wheel bearing replacement Very fast, professional, and skilled. Evin was extremely helpful and very knowledgeable about my truck. His team was able to diagnose and repair my Very fast, professional, and skilled. Evin was extremely helpful and very knowledgeable about my truck. His team was able to diagnose and repair my truck before I needed it for work the next day. Couldn't have had a better experience. Evin clearly makes the customer his top priority. Cost was straightforward and as expected. More

Great Experience-Frame Replacement-Tacoma The Service Department including Sammy, Dena, and Kathleen, went over and above to make sure that the recall work was completed expeditiously and made The Service Department including Sammy, Dena, and Kathleen, went over and above to make sure that the recall work was completed expeditiously and made sure that I had a loaner vehicle while the vehicle was being worked on. I especially want to thank Sammy from the Service Dept. who took the time to speak with me about the required work and made sure that all was taken care of. He went over and above to assist me in getting the work done. Based on my experience the service center is extremely courteous and consumer oriented. I was extremely satisfied. Great Job All!. . More

Very professional. Very competent. Kathleen Crosbie from service dept was quick to answer all my questions and get me through my service in the least amount of time. Fast is always good Kathleen Crosbie from service dept was quick to answer all my questions and get me through my service in the least amount of time. Fast is always good for me because time is valuable. More

Much better than last time We had very bad experiences (promised rental cars, none available, wait double estimated time, etc.) and after my husband called and complained adaman We had very bad experiences (promised rental cars, none available, wait double estimated time, etc.) and after my husband called and complained adamantly, we were promised a loaner and detailing on this last visit. All of that went very well and staff were very nice, they did an excellent job with the detailing and car looks great. I thought I had removed everything from the car but had left the wire for the charger and my flash drive with all my music downloaded on it. They did find my wire but never found the flash drive. They said they would replace it but still haven’t received one. Of course, that does not compensate for all the time spent downloading the music but that can’t be helped. More

Fast, efficient and considerate The service writer was efficient, caring and knowledgeable! The entire DcH staff is always friendly and professional every single time! I truly apprec The service writer was efficient, caring and knowledgeable! The entire DcH staff is always friendly and professional every single time! I truly appreciate their dedication to their work! More