DCH Wappingers Falls Toyota - Service Center

To whom it may concern: On 01/12/11, I brought my 2007 To whom it may concern: On 01/12/11, I brought my 2007 Rav 4 to DCH for routine service. A Service employee heard me ask a representative if it wa To whom it may concern: On 01/12/11, I brought my 2007 Rav 4 to DCH for routine service. A Service employee heard me ask a representative if it was possible to re-program my remote so all doors would open with one button. ( As opposed to multiple buttons which to me was "maddning") Although I purchased the vehicle new from this dealership, my remote starter was installed by a vendor that was contracted by Toyota. Jeff Walsh intervened and advised me that they may need to contact this vendor to re-program my remote. He further stated that he would attempt to address my request by hooking it up to his laptop to reprogram it. His efforts were successful and I made his supervisor (Lee) aware of how satisfied with his dedication and perseverance. What made this occurrence more impressive was that it was the end of his shift (my appt. was at 3:50 PM) and there was heavy snowfall on this day. I'm sure that his shift was challenging due to the weather conditions but his focus remained on customer service. If Toyota has a recognition program for their employees, Jeff Walsh is most deserving of any such reward. Respectfully: Joseph Finnigan More

Service Department has been more helpful and friendly than any service department I have ever dealt with. I have had a recent bad experience with another toyota dealership which made me lean toward not than any service department I have ever dealt with. I have had a recent bad experience with another toyota dealership which made me lean toward not going with another toyota in the future. Because of the experience I have had with the DCH Wappingers service department I am considering changing my decision and sticking with toyota. More

Taryn greets you in a pleasent caring mammer. When asked technical questions she always has the answers or responds in a timely way. At check-out time ,she reviews concerns that need attention and present t technical questions she always has the answers or responds in a timely way. At check-out time ,she reviews concerns that need attention and present them in a courteous considerate way as only a true professional can do. More

Taryn is very friendly & makes you feel your service appointment is important. She always has a smile & Hello for you! We have used DCH Wappingers Falls Toyota for our last 3 cars, 1986 Avalon, 1999 Ava appointment is important. She always has a smile & Hello for you! We have used DCH Wappingers Falls Toyota for our last 3 cars, 1986 Avalon, 1999 Avalon, & our new Toyota Camry (2009) Hybrid! We are very pleased with the entire staff! More

I have been a very satisfied Toyota owner for 13 years. The personnel and service technicians at DCH Wappingers Falls Toyota are the reason why my next car will also be a Toyota. I am always greeted with The personnel and service technicians at DCH Wappingers Falls Toyota are the reason why my next car will also be a Toyota. I am always greeted with a smile and quick service by the customer reps. Taryn Bellino is a most outstanding employee, always courteous, helpful, and professional. You are made to feel that your needs are of the utmost importance to Taryn. She is willing to spend unlimited amounts of time to help aid you with any problems. And so patient! Joey, the van chauffeur is always available to drive me back and forth if mechanical work is needed. A great addition to the Toyota staff! Friendly and courteous, too! Mike Zimmerman, the mechanic, has been taking care of my '97 4Runner for years, and keeps it running perfectly. Last summer, he spent a lot of time explaining and demonstrating the mechanical problems I was experiencing. All problems were solved by Mike! Thanks DCH Toyota! You are the BEST! A very satisfied customer, Joann Hartwig More