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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
3,883 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,883 Reviews of DCH Wappingers Falls Toyota - Service Center
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January 30, 2011
Service advisors Taryn and Crystal provide great customer Service advisors Taryn and Crystal provide great customer care service as well as take great pride in providing knowledge about the vehicle to the Service advisors Taryn and Crystal provide great customer care service as well as take great pride in providing knowledge about the vehicle to the customer. They also have great flexibility when it comes to scheduling appointments when most convenient to the customers schedule. As for Dan who has worked on my 4 toyota vehicles for the past 5+ years has provided me with nothing less then the best mechanical and accurate service. With this kind of service I leave with a confident feeling that the job was done right. In a nutshell Dan, Crystal, and Taryn set the example that many should fallow- With that being said, all of the above are the reasons why I would continue to go to Wappingers Central Toyota for service. Excellent Work! More
by SantiagoP
Employees Worked With
Crystal Costa, Taryn Bellino, Dan Venezula
Helpful January 29, 2011
It is always a pleasure to have my vehicle serviced at this location. The excellent service, knowledge the service advisers and technicians have, regarding the vehicles and always being on time as to when this location. The excellent service, knowledge the service advisers and technicians have, regarding the vehicles and always being on time as to when they tell you when the service will be complete. This dealership is not only the place to purchase a vehicle, but to have serviced and maintained as well. Wappingers Falls Toyota, they do it right all of the time!!!!!!!!!!! More
by bw2145
Employees Worked With
service department
January 29, 2011
Recently I took my Avalon in for a recall & inspection. Usually Taryan is my rep, She was out and Crystal took care of me. Both young ladies are wonderful people to be wotking for you. Dee al inspection. Usually Taryan is my rep, She was out and Crystal took care of me. Both young ladies are wonderful people to be wotking for you. Dee also entered the picture to explain a couple of issues regarding my inspection. Being I had another appointment she assured me I would be done In time. I was... with 15 minutes to spare. After all work was completed Dee took the time to go over little detail on my bill, which I really appreciated. My Avalon has never been serviced by anyone else other than DCH. I trust DHC to tke care of my Avalon. One other person I would like to give mention to.. is Art. A little over a year ago I was having a vibrating problem with my car. He so patiently worked with me and actually found and corrected the problem for me. I am sure there are others that are also good mechanics. Dan worked on my car this past time, he was very pleasant and informative. Needless to say, three weeks ago my son-in-law ( Martin Brogan) was looking for a car for my daughter, Being that I always commented on the service, and the fact he has driven our car at times while we were in Fl, he decided to go to DCH to see what you had to offer. Not only did he buy an Avalon He bought one with ALL the whistles. It is a beautiful car! Last BUT not least your service manager Jeff Walsh is one of the most exceptional people representing Toyota. Thank you so much for being there for an eldery senior citzen!!! (Your bagels and coffee are a plus). June Hodgeman ps: Just want to mention I developed a great friendship with a senior lady nearly seven years ago while getting my car serviced at DCH. She also has an Avalon. More
by June Hodgeman
Employees Worked With
Crystal & Dee
January 29, 2011
Jeff worked constantly, and without stoping untill he found a VERY tiny, electric wire that had caused us to have no heat, he kept in constant touch, telling us he was still at it, he loaned us a loaner found a VERY tiny, electric wire that had caused us to have no heat, he kept in constant touch, telling us he was still at it, he loaned us a loaner car, and when a death in the family suddenly happened in Maine, DURRING a blizzard, Jeff located a 4 wheel drive vehicle for us so we could go to the funeral..he went ABOVE and BEHOND, trying to locate a very difficult and hard too find short in our 2011 sequoia. we found all the folks at DCH service dept GREAT. Chrystal, at the service desk also went out of her way in being helpfull as well..we love our Toyota, and the folks at DCH, made a difficult situation, much less stressfull, as they realy cared obut us !! jimmy dietrich More
by daleandjimmy
Employees Worked With
jeff walsh
January 28, 2011
Knowing that I had to make it to work in the morning, Jeff went out of his way to resolve a problem I had with my door quickly, which made me a happy customer, even though it was a very busy morning afte Jeff went out of his way to resolve a problem I had with my door quickly, which made me a happy customer, even though it was a very busy morning after a snow storm... I would definetely be happy to call DCH in the future for my service needs. More
by Rob C
Employees Worked With
Jeff
January 25, 2011
This is my second time going to get work done on my car. Mr. Jefferey has made the time really enjoyable there by helping me through the process, his friendliness and professional manner. I would highly rec Mr. Jefferey has made the time really enjoyable there by helping me through the process, his friendliness and professional manner. I would highly recommend visiting this dealership for it's friendly and very helpful staff. More
by surriya63
Employees Worked With
Jeffrey M. Walsh
January 14, 2011
To whom it may concern: On 01/12/11, I brought my 2007 To whom it may concern: On 01/12/11, I brought my 2007 Rav 4 to DCH for routine service. A Service employee heard me ask a representative if it wa To whom it may concern: On 01/12/11, I brought my 2007 Rav 4 to DCH for routine service. A Service employee heard me ask a representative if it was possible to re-program my remote so all doors would open with one button. ( As opposed to multiple buttons which to me was "maddning") Although I purchased the vehicle new from this dealership, my remote starter was installed by a vendor that was contracted by Toyota. Jeff Walsh intervened and advised me that they may need to contact this vendor to re-program my remote. He further stated that he would attempt to address my request by hooking it up to his laptop to reprogram it. His efforts were successful and I made his supervisor (Lee) aware of how satisfied with his dedication and perseverance. What made this occurrence more impressive was that it was the end of his shift (my appt. was at 3:50 PM) and there was heavy snowfall on this day. I'm sure that his shift was challenging due to the weather conditions but his focus remained on customer service. If Toyota has a recognition program for their employees, Jeff Walsh is most deserving of any such reward. Respectfully: Joseph Finnigan More
by jfinnig
Employees Worked With
Jeff Walsh
January 12, 2011
Service Department has been more helpful and friendly than any service department I have ever dealt with. I have had a recent bad experience with another toyota dealership which made me lean toward not than any service department I have ever dealt with. I have had a recent bad experience with another toyota dealership which made me lean toward not going with another toyota in the future. Because of the experience I have had with the DCH Wappingers service department I am considering changing my decision and sticking with toyota. More
by jeff14
Employees Worked With
Jeff Walsh
October 14, 2010
When I arrived at the dealership to have my '06 Toyota serviced,I decided to just look at the used cars for my son. Michael went through the list of used cars with me and I called my son to see what he th serviced,I decided to just look at the used cars for my son. Michael went through the list of used cars with me and I called my son to see what he thought about the choices. Michael was so patient with me as I worked through this process. As I sat there, I realized that my son was not going to be able to get a car with low mileage at the price he was looking for. So, the most logical thing to do was to look at the new cars for myself and let him buy my low mileage Toyota. Michael went through this whole process with me and helped me so much. He even went so far as to pick me up at my home the next day and took the plates off my car. Buying a new car can be a very scarey experience for a woman alone but Michael made it easy. He took care of all the necessary things...registration, insurance, financing and guided me through the paperwork. He also told me about the New Owners Clinic. I bought a car from this dealership in '06 and was satisfied with the car and the service department but now I am more then satisfied with Toyota and Michael. I do recommend them to everyone. More
by Jean Pizzola
Employees Worked With
Michael Gruen
April 12, 2010
Taryn greets you in a pleasent caring mammer. When asked technical questions she always has the answers or responds in a timely way. At check-out time ,she reviews concerns that need attention and present t technical questions she always has the answers or responds in a timely way. At check-out time ,she reviews concerns that need attention and present them in a courteous considerate way as only a true professional can do. More
by palmate
Employees Worked With
Ms. Taryn Bellino
