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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,379 Reviews
Call Service Center (845) 288-1303

4,379 Reviews of DCH Wappingers Falls Toyota - Service Center

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October 10, 2024

Professional service and maintenance really pleased with tech trouble shooting Judy in service was really great More

by ELIZABETHPHILLIPS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're so glad to hear that you were pleased with the professional service and that Judy provided excellent troubleshooting support. We’ll be sure to pass along your kind words to her! If you need anything else, just let us know.

October 09, 2024

I like that they took the time to take a video to show me what they were inspecting More

by TWOGR8GRLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that you appreciated the video inspection—it’s a great way for us to keep you informed about your vehicle. If you have any other thoughts or questions, feel free to reach out. We’re here to help!

October 09, 2024

Matthew M. helped me there and he was great! He was quick, friendly and well spoken. I got an appointment that day and was in and out in pretty good time. More

by Judy P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucc
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re thrilled to hear that Matthew provided you with quick and friendly service. It’s great to know you were able to get an appointment and have a smooth experience. We appreciate your support and look forward to seeing you again!

October 09, 2024

Excellent, clear communication. Felt like my needs were addressed and my concerns heeded. Two thumbs up! More

by Corradk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

We’re delighted to hear that you had an excellent experience with clear communication and that your needs and concerns were addressed. Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future!

October 09, 2024

Judy Deems is a great Service Advisor. She explained the process, and followed up on all points. More

by tiocl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

We’re glad to hear that Judy provided you with excellent service and clear explanations throughout the process! Her dedication to following up is truly appreciated. If you need anything else, don’t hesitate to reach out!

October 08, 2024

Don’t trust what they say Since they tried selling me 600 dollars for brakes that I didn’t need it’s hard trusting them going forward More

by DEVRU5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Tyler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 08, 2024

I came in for a tire rotation. It was fast and easy. Thank you for your awesome service More

by Enoller
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear that your tire rotation was fast and easy. Our team is always here to provide you with great service. We look forward to seeing you again!

October 08, 2024

It was a fabulous experience. . Judy in customer service explained the whole process, arranged for me to be driven home and brought back the next day. I was impressed by the serv More

by shirley.dahlgren
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy
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Oct 08, 2024 -

DCH Wappingers Falls Toyota responded

We’re thrilled to hear about your fabulous experience! Judy and our service team strive to provide exceptional care, and it’s wonderful to know that their efforts made such a positive impact. We’re here for you if you need anything in the future. Thanks for sharing your experience with us!

October 08, 2024

Great service at every visit, thank you! Looking forward to future visits at your dealership!! More

by stephanie.lawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you’ve had great experiences with us. We look forward to seeing you again soon! If there’s anything specific you’re looking forward to next time, let us know!

October 08, 2024

Lauren my rep was exceptional. Great communication and personal attitude of all at dealership! Wow More

by movierat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the fantastic feedback! We’re thrilled to hear that Lauren provided exceptional service and that you felt welcomed by our team. We take pride in creating a positive experience for our customers. We hope to see you again soon!

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