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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,213 Reviews
Call Service Center (845) 288-1303

4,213 Reviews of DCH Wappingers Falls Toyota - Service Center

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June 19, 2024

It was a streamlined process with comfortable waiting room and helpful reps, the only drawback is it took almost 3 hours to complete. More

by ndsvivi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that you found our waiting room comfortable and our representatives helpful during your visit. We understand that the wait time of nearly 3 hours was longer than expected, and we apologize for any inconvenience caused. Your feedback helps us improve, and we'll work on optimizing our processes to better serve you in the future. If there's anything else we can do for you, please let us know.

June 19, 2024

I had an appointment for a tire rotation & asked about a piece in my trunk that moved & was sharp if it could be fixed. It took 2.5 hrs & I was given an estimate of over $930.00 to order a new piece to fix More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Fusaro service
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Jun 19, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 18, 2024

I bring my Prius here for service regularly. They are outrous, honest and. dependable. Also, generally, they are pretty quick with tire changes, oil changes, etc... I recommend them. More

by gtflygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont know any names
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Jun 18, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and recommendation! We're thrilled to hear that you find our service honest, dependable, and efficient. We look forward to continuing to take care of your Prius.

June 18, 2024

Very professional and courteous. Also do not push unneeded things on you. I am quite comfortable that I am getting quality care. More

by SALTROTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you appreciate our professional and courteous service. Providing quality care without unnecessary upselling is our priority. We look forward to continuing to serve you!

June 18, 2024

When they want your money they can't be more helpful but once they have it they don't know you More

by WFREDERICK4
Recommend Dealer
No
Employees Worked With
Patrick Heaton
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Jun 19, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 15, 2024

Helpful in debugging the main issue with my Siena van Judy was most helpful with keeping me in loop More

by RAVIKUMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that Judy was helpful in keeping you informed and assisting with the debugging of your Siena van's main issue. We appreciate your feedback and look forward to serving you again!

June 09, 2024

The service department took great care of the car and unexpectedly shared there were free service options that I took advantage of. Very honest and helpful More

by Prcapone12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

DCH Wappingers Falls Toyota responded

We're delighted to hear that you had a positive experience with our service department! It's great to know that they took such good care of your car. We always aim to provide honest and helpful service, and we're glad you were able to take advantage of the free service options. If there's anything else we can assist you with, please don't hesitate to let us know.

June 09, 2024

Very good service very fast very clean and neat and thank you for your business More

by JUANGUZMAN22320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear that you found our service fast, clean, and neat. We appreciate your business and look forward to serving you again in the future!

June 08, 2024

Friendly and helpful staff that clearly communicated the work that was being done. Would definitely recommend! More

by SAM.FAVATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
Jun 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that our staff was friendly, helpful, and communicated clearly throughout your visit. Your recommendation means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out!

June 08, 2024

Still haven’t received a spare key to my newly purchased truck. When will I receive it? More

by CARROLL12256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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