DCH Wappingers Falls Toyota - Service Center

Friendly, courteous, excellent with customer service. He called with updates. When I called with multiple questions he assured me that it was no bother to him. He called with updates. When I called with multiple questions he assured me that it was no bother to him. More

Everything was done correctly. I received phone calls throughout the whole time.My truck was there and when I came to pick it up.The technician came out and greeted me and told me e I received phone calls throughout the whole time.My truck was there and when I came to pick it up.The technician came out and greeted me and told me exactly what it was done.So I think it was excellent, excellent job.They do there More

DCH Toyota in Wappingers Falls provides excellent service. They speak with you before proceeding with service not originally scheduled by you. I trust DCH with making sure my car receives necessary s service. They speak with you before proceeding with service not originally scheduled by you. I trust DCH with making sure my car receives necessary service. My family and I feel saving when riding in our Cruise. More

The best service I’ve ever experienced with a car. It was punctually expedited by an extremely professional crew. The waiting area was comfortable with coffee and water & I was updated via text, the It was punctually expedited by an extremely professional crew. The waiting area was comfortable with coffee and water & I was updated via text, they sent a video to my phone with the service that was preformed. A+++++ More

Why do you schedule everyone for 9:00 a. m.? And then when my vehicle is done 2 hours later, there is no line up of vehicles to be worked on? m.? And then when my vehicle is done 2 hours later, there is no line up of vehicles to be worked on? More

Very pleasant atmosphere as you are received special accolades to Lauren Fusaro for excellent service accolades to Lauren Fusaro for excellent service More

Easy to locate. Plenty of parking. Building well labeled where to go to service advisor . Waiting area was comfortable and had nice showroom. Plenty of parking. Building well labeled where to go to service advisor . Waiting area was comfortable and had nice showroom. More

We had both our Toyota's serviced in May. We dropped cars off the night before.The 2021 was finished a head of schedule.The 2017 was there took longer than the time I was told it would be don We dropped cars off the night before.The 2021 was finished a head of schedule.The 2017 was there took longer than the time I was told it would be done. More

It was a streamlined process with comfortable waiting room and helpful reps, the only drawback is it took almost 3 hours to complete. room and helpful reps, the only drawback is it took almost 3 hours to complete. More

I had an appointment for a tire rotation & asked about a piece in my trunk that moved & was sharp if it could be fixed. It took 2.5 hrs & I was given an estimate of over $930.00 to order a new piece to fix piece in my trunk that moved & was sharp if it could be fixed. It took 2.5 hrs & I was given an estimate of over $930.00 to order a new piece to fix the trunk. This is inside the trunk & nothing I did caused the rubber to come off & expose sharp metal. I asked for a call to the svs dept to discuss as this price is outrageous. I called later that day & was told they would get back to me. Now 2 days later & I’ve not gotten a call. Not happy with this treatment. More