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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,334 Reviews
Call Service Center (845) 288-1303

4,334 Reviews of DCH Wappingers Falls Toyota - Service Center

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October 05, 2024

I waited 3 weeks for appt. Told scheduler what was wrong. I showed up, took car service home. Got home, 5 minutes dealership called to tell me I had to go to KIA. Back in a More

by MOMOBIT
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Oct 05, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 05, 2024

Very thorough and proficient. Courteous . I am very happy with the service, they also help with the function of my car More

by JOPT253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

DCH Wappingers Falls Toyota responded

We're glad to hear you had a positive experience! Our team strives to provide thorough and courteous service, and we're happy we could assist you with your car's functions. Thank you for your feedback!

October 04, 2024

Judy Deems was very helpful and took the time to explain the maintenance plan and intervals for each service. Definitely would come back just because of that experience. More

by C.Reeve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Oct 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're delighted to hear that Judy provided you with helpful information about the maintenance plan and took the time to explain everything clearly. We appreciate your trust and look forward to welcoming you back for your future needs!

October 04, 2024

Tom provided me with great service, explaining the importance of getting the recommended service to keep my vehicle working properly. More

by rs35125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that Tom provided you with great service and emphasized the importance of regular maintenance. Keeping your vehicle in top shape is crucial, and we appreciate you trusting us with your car. If you have any further questions or need assistance, feel free to reach out!

October 03, 2024

I am grateful they lent me a courtesy car while they had my brand new car. Hopefully they were able to fix it permanently. More

by Annlgabel
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura? She was very helpful!
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Oct 04, 2024 -

DCH Wappingers Falls Toyota responded

We’re glad to hear you were able to use a courtesy car while we worked on your vehicle! Our team is committed to providing the best service possible, and we hope your car is now in perfect condition. If you have any further concerns or questions, please don’t hesitate to reach out!

October 03, 2024

Fast, friendly service. I highly recommend. After inspection of my vehicle they were able to fit me in to do the suggested maintenance. An ounce of prevention is worth a More

by Rlsigua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Oct 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your fantastic review! We’re thrilled to hear that you received fast, friendly service and that we could accommodate your maintenance needs. Your recommendation means a lot to us! We agree that a little prevention goes a long way. If you need anything else, just let us know!

October 03, 2024

Judy is the best advisor I have ever worked with very professional and gave updates More

by ALYSSADEFINI15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear that Judy provided you with exceptional service and kept you updated throughout the process. She truly is a valuable member of our team! If you need anything else, feel free to reach out. We appreciate your support!

October 03, 2024

Best service I ever had Impressed very much by the video presentation Of my car Dr. Clifton More

by FRANCISCLIFTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

DCH Wappingers Falls Toyota responded

We’re so glad to hear you had the best service ever! It's great to know you were impressed by the video presentation of your car. We appreciate your feedback, Dr. Clifton, and look forward to serving you again in the future! Enjoy your vehicle!

October 03, 2024

Assistant service manager Matt Rivera assisted me and was very professional and courteous of my needs. Highly recommended. More

by Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Catechis
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Oct 04, 2024 -

DCH Wappingers Falls Toyota responded

We’re delighted to hear about your positive experience with Matt Rivera! His professionalism and attentiveness to your needs truly make a difference. Thank you for the high recommendation, and we look forward to serving you again in the future!

October 02, 2024

Angel is a 1of1 sales rep who showed me excellent customer service. Very happy with my brand new 2025 Toyota Camry. More

by Joshua Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Meija Reyes
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Oct 02, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that Angel provided you with excellent service and that you’re happy with your new 2025 Toyota Camry. Enjoy your new ride, and don’t hesitate to reach out if you need anything in the future!

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