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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,335 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,335 Reviews of DCH Wappingers Falls Toyota - Service Center
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June 24, 2019
Oil Change I was able to make a last minute appointment and was relieved. When I arrived I was greeted warmly and then offered to do my inspection instead of com I was able to make a last minute appointment and was relieved. When I arrived I was greeted warmly and then offered to do my inspection instead of coming back next month. Wait time was a little long but the service was great. Waiting area makes up for the long wait times. More
by riaria94
Verified CustomerEmployees Worked With
Evin Calderon
June 24, 2019
Customer for Life Great service, fantastic staff, comfortable waiting area, no politics on television, complimentary bagels and coffee, sometimes cookies, Toyota builds Great service, fantastic staff, comfortable waiting area, no politics on television, complimentary bagels and coffee, sometimes cookies, Toyota builds automobiles to last at least a decade, clean bathroom, attractive showroom, everything explained, great customer loyalty program to save some money, if an issue arises - you feel like they care to actually help you. I generally detest dealerships but this one is reputable and solid. More
by Mcfiorisi
Employees Worked With
Pinkal Patel, Evin Calderon
June 17, 2019
5k oil change and tire rotation Very friendly servicing for an oil change and tire rotation. I was able to check in with an associate in the service center then to the waiting area. Very friendly servicing for an oil change and tire rotation. I was able to check in with an associate in the service center then to the waiting area. I was told it would be roughly 1 hour. When it went over that time the associate came out and told me it should not be much longer and it was only a few minutes beyond that. I appreciate the communication. Service and tire rotation went smoothly without any problems. More
by SOFTBALL2024
Employees Worked With
June 12, 2019
It was very good This is the first time dealing with you guys I will see how it goes the next time I have a problem the service was great This is the first time dealing with you guys I will see how it goes the next time I have a problem the service was great More
by CJRCRAFTY
Employees Worked With
I dont remember the girls name that checked me in, Mike Giordano
June 11, 2019
Friendly, helpful Knew what had to be done; Told me and what it would cost. No hard sell. Friendly, polite. Prompt and responsive. Fixed their minor mistake after a Knew what had to be done; Told me and what it would cost. No hard sell. Friendly, polite. Prompt and responsive. Fixed their minor mistake after admitting it and caring about it. More
by MICHAEL.COOK
Employees Worked With
Kathleen Crosbie, Allison Croshier
June 11, 2019
Great service My issue was attended to and fixed expeditiously after the great attention by the service representatives Christina and Melisa. Great customer service My issue was attended to and fixed expeditiously after the great attention by the service representatives Christina and Melisa. Great customer service. The fix was well done and I walked away a satisfied customer. More
by Assani
June 07, 2019
Service I have no complaints in regards to the service that was done on my vehicle on June 6, 2019. Kathleen Crosbie kept me in formed what was being done on I have no complaints in regards to the service that was done on my vehicle on June 6, 2019. Kathleen Crosbie kept me in formed what was being done on my truck when it was being service and I really appreciated that. More
by jrushend
Employees Worked With
Kathleen Crosbie
June 06, 2019
Oil change Dropped car off at 9:45 am was told it would be done by 11:30 am. But it wasn’t ready until 1:00 pm. After I checked out as I was walking to my truck Dropped car off at 9:45 am was told it would be done by 11:30 am. But it wasn’t ready until 1:00 pm. After I checked out as I was walking to my truck I watched as a customer picking up his recently purchased car backed into my vehicle luckily there was no damage. very disappointing visit. More
by MOTMAN
Employees Worked With
Allison Croshier
June 04, 2019
Cashiers Texting on Cell Phone - Bad for business Kathleen, I believe was my service agent and she was great. However when I went to check out after a $400 bill the young women working at the counter Kathleen, I believe was my service agent and she was great. However when I went to check out after a $400 bill the young women working at the counter was more worried about texting on her cell phones then attending to my business. I had to interrupt the first women as I stood in front of her for at least a few minutes to get her attention.. When I asked the second young women that tendered my bill where my vehicle was, she said "well its over there to the left or right and then continued to text on her phone.. Well it wasn't over there the left or right it was in a parking lot across the street. Step up the customer service game. As a business person myself, it's just ridiculous that staff are allowed to use their personal phones to that degree instead of dealing with customers. It's insulting and rude. More
by Robin Z
Employees Worked With
Kathleen Crosbie
June 04, 2019
Greatest service Very happy with the price and service they were very knowledgeable helpful in all areas didn’t have to wait to long the waiting area is great very rel Very happy with the price and service they were very knowledgeable helpful in all areas didn’t have to wait to long the waiting area is great very relaxing almost felt asleep thanks More
by moralesrmr
Employees Worked With
Other Employees :
Evin Calderon, Kathleen Crosbie, Allison Croshier, Lindsay Mahavik, Mike Giordano, Alicia Verven, Michael Cimorelli, Breanna Alnwick
