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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,210 Reviews
Call Service Center (845) 288-1303

4,210 Reviews of DCH Wappingers Falls Toyota - Service Center

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August 01, 2024

Friendly, helpful, happy pleasant , very clean Great coffee.. ha!…..take their time to help in anyway!!!! More

by Douglas Kearney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for the great feedback! We’re thrilled to hear that you found our team friendly, helpful, and pleasant. We’re also glad you enjoyed the coffee! If you need any further assistance or have more questions, we’re here to help.

July 31, 2024

Pleasant, knowledgeable staff. Comfy waiting area. Appreciated the video of the inspection areas.Good job. More

by JAMESOLEary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
Aug 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re delighted to hear that you had a pleasant experience with our knowledgeable staff and enjoyed the comfortable waiting area. We’re glad the video of the inspection areas was helpful. Thanks for your kind words—if you need anything else, just let us know!

July 31, 2024

Absolutely not good. Was lied to and car was never even looked at. Still waiting for a call back to bring it back in. Not feeling like I should trust them at all. More

by karinabielas
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Maffuccuci
Report | Print
Jul 31, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 31, 2024

Hassle free,nice environment Very easy to talk to the the employee , One of my easier experiences at a car dealership. More

by CAM210940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny top notch kid
Report | Print
Jul 31, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback! We're glad to hear that you had a hassle-free experience and found our environment welcoming. It’s great to know that our team made the process easy for you. If you need anything else, feel free to reach out!

July 31, 2024

I can always count on excellent attention being paid to my car. The technician is very helpful and friendly. More

by jdavidson224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Valenzuela
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Jul 31, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're pleased to hear that you consistently receive excellent attention and find our technician helpful and friendly. We appreciate your continued trust in our service team!

July 31, 2024

No title at time of delivery had to wait almost 2 weeks before purchase should not have to wait .if it is o. The lott it should be able to be purchased More

by JB
Recommend Dealer
Yes
Employees Worked With
Scott marsh
Report | Print
Aug 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We apologize for the inconvenience caused by the delay in receiving your title. We understand how important it is for the purchase process to be smooth and timely. Rest assured, we’re reviewing our procedures to ensure this issue is addressed and improved for future transactions. We appreciate your patience and hope you’re enjoying your new vehicle. If you have any further concerns or need assistance, please don’t hesitate to reach out.

July 30, 2024

I had an appointment to replace ONE tire. My car was there for TWO days. this is an express job that should take no more than an hour. very poor communication.. i’m worried to bring my car he More

by alexis.elizabeth71891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 30, 2024

Judy Deems was very helpful and knowledgeable. The staff was courteous. I had a pleasant experience. More

by Teddygramma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
Jul 30, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad Judy Deems and our staff made your experience pleasant with their helpfulness and knowledge. We appreciate your kind words and look forward to assisting you again!

July 30, 2024

This dealership is fantastic! Judy Deems helped us with our issues with complete courtesy and professionalism! The staff is very polite and friendly. This will be our only auto More

by RK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
Jul 30, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We’re thrilled to hear that Judy Deems provided courteous and professional help, and that our staff made a positive impression. We’re honored to be your chosen automotive service center and look forward to serving you again!

July 10, 2024

Friendly, courteous, excellent with customer service. He called with updates. When I called with multiple questions he assured me that it was no bother to him. More

by LLOPEZ1324
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Rivera
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Jul 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that our team member provided friendly and courteous service, keeping you informed every step of the way. We're always here to help and ensure your experience is as smooth as possible. Please don't hesitate to reach out if you have any more questions or need further assistance.

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