DCH Wappingers Falls Toyota - Service Center

Thanks Than you for repairing the squeal caused by a worn belt , oil leak, oil change and car inspection while I wait in the waiting rom. Than you for repairing the squeal caused by a worn belt , oil leak, oil change and car inspection while I wait in the waiting rom. More

Gina Marafioti has great customer service skills While waiting for my 2006 Prius to be repaired Gina Marafioti stepped in the waiting room and talked about buying all cars and recommending new cards While waiting for my 2006 Prius to be repaired Gina Marafioti stepped in the waiting room and talked about buying all cars and recommending new cards . Because of my interaction with Gina I decided to purchase a new Prius now instead of waiting. I met with Michael O’Hare to discuss getting a new Prius. More

Nice people, good service with one exception I bought a Prius Prime last year and within a month of my purchase, the driver's side mirror housing was loose. There was no outside damage at all, ye I bought a Prius Prime last year and within a month of my purchase, the driver's side mirror housing was loose. There was no outside damage at all, yet the mirror housing was obviously not secure. It wobbled while driving. Since I was not able to "prove" that my car had not had an accident or had not been hit by another car, DCH Wappingers Falls dealership refused to fix it. After spending over $20,000 on a new car, I thought that denial was a poor business decision. I can see if the housing was smashed or even scraped. But that was not the case. I have always recommended the Prius line to friends, but I think that era is over. Any car maker that tries to save money that way is suspect. Will Toyota make good on any other guarantees that came with the car? More

Amazing They were very helpful. Taking care of the Oil Change and Wheel Alignment. They would also keep me informed of how the Car is doing. They were very helpful. Taking care of the Oil Change and Wheel Alignment. They would also keep me informed of how the Car is doing. More

gave me another customer's personal and vehicle information Gave me another customer's personal and vehicle information and I expect that you gave mine to someone else too. I am following up to see if it was a Gave me another customer's personal and vehicle information and I expect that you gave mine to someone else too. I am following up to see if it was a simple swap of info. More

Regular servicing. Excellent Rep was very courteous and professional. She explained the details on my invoice. Service was fast. She asked if I had any questions or concerns. Gre Rep was very courteous and professional. She explained the details on my invoice. Service was fast. She asked if I had any questions or concerns. Great attention given. More

MyRAV My maintenance on my RAV was exceptionally! Fast and friendly. I was impressed . I was in and out in 45 minutes . Only one thing, there was no paper m My maintenance on my RAV was exceptionally! Fast and friendly. I was impressed . I was in and out in 45 minutes . Only one thing, there was no paper mat on my interior floor. More

seat belt issue Called dealer about problem with seat belt. They saw me same day and determined a new part was needed. Dealer called me when part came in and made app Called dealer about problem with seat belt. They saw me same day and determined a new part was needed. Dealer called me when part came in and made appointment for me for same day to replace part. Belt works fine now. More

fabulous It's always a pleasure bringing my cars in for service. The staff is always friendly and helpful. Continue to do a great job, they take the time to ex It's always a pleasure bringing my cars in for service. The staff is always friendly and helpful. Continue to do a great job, they take the time to explain what needs to be done and listen to what I have to say. More