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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,210 Reviews
Call Service Center (845) 288-1303

4,210 Reviews of DCH Wappingers Falls Toyota - Service Center

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August 07, 2024

Always a great experience when I go get my car serviced at Toyota! Quick and efficient More

by joslynnk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren F
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Aug 08, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for the feedback! We're glad to hear you always have a great experience with our service team. 🚗👍

August 07, 2024

The service department at the dealership is clean and professional, but the cost of maintenance is astronomical. More

by MET1774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laren
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Aug 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We're pleased to hear you found our service department clean and professional. We understand that maintenance costs can be a concern, and we're committed to providing value and transparency. If you have any questions about specific charges or need further assistance, please feel free to reach out.

August 06, 2024

I’ve said it before and I’ll say it again. Mathew is the person I go to, he’s great and he knows me and my vehicles. DCH has gone above and beyond with my 2023 Tacoma and my girlfriend’s 2024 More

by rgraham460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and kind words! We’re thrilled that Mathew and the DCH team have consistently exceeded your expectations. It’s great to hear that you’re happy with both your Tacoma and your girlfriend’s Corolla SE. If you need anything else, we’re always here to help!

August 06, 2024

Very professional staff, top to bottom. There was a vet Ray clean environment and facilities. More

by ENDSLEYACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear you found our staff professional and our facilities clean. Your positive feedback is greatly appreciated!

August 06, 2024

Went for oil change in and out in timely manner . Pleasant waiting area very clean More

by terrijohnson62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the feedback! We’re pleased to hear that your oil change was quick and that you enjoyed our clean and pleasant waiting area. We look forward to serving you again!

August 04, 2024

Relatively Quick service, nice waiting area, a little expensive, very pleasant staff in al departments More

by laurazvalentino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maffucci
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Aug 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re pleased to hear that you found our service quick and our staff pleasant. We strive to provide a comfortable waiting area and efficient service. We appreciate your feedback regarding the cost and will take it into consideration as we continue to improve our services. If you have any other comments or need assistance in the future, please let us know!

August 03, 2024

Melissa the salesperson was fantastic. . Support staff was very accommodating. I got the best price and the whole sales process was a pkeasure More

by JAKEYFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that Melissa and our support staff made your experience fantastic and that you were pleased with the price and process. If there’s anything more we can do for you, don’t hesitate to let us know. Enjoy your new vehicle!

August 03, 2024

Matthew was pleasant, courteous and prominently his demeanor. He answered my questions and looked up my tire warranty information in a timely manner. More

by cajmcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive experience! We're delighted to hear that Matthew's courteous and efficient service met your needs. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback!

August 01, 2024

I can always trust that repairs will be done right and the staff are always friendly and courteous. More

by AUDIOJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear that you can trust us for quality repairs and appreciate our friendly, courteous staff. Your satisfaction is our top priority!

August 01, 2024

Matt in service was the best. The mechanic didn’t rotate tires and I had to go back a second time. More

by dlawton52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt in service
Report | Print
Aug 01, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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