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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,181 Reviews
Call Service Center (845) 288-1303

4,181 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 09, 2024

Liar I buy the gun for five years bumper to bumper $5000 and they no cover me cylinder guarantee a bumper to bumper that’s mean they cover everything but they don’t because you guys lie you are a liars More

by KOSTAFREDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

DCH Wappingers Falls Toyota responded

I am very sorry for your experience. Please understand that the warranty company makes the decision on any claim and not us at the dealership. After reviewing your particular situation, it appears that there was a gap in time of oil changes that went well outside of manufacturers requirements. Please let me know if we can be of any further assistance on this matter. Respectfully, Daryl Callahan"

December 08, 2024

Very helpful and respectful. Knowledgeable and professional. Pleasant. Follows up in timely manner. Explains the situation well. More

by Melanieethan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive feedback! We're thrilled to hear about your experience and that our team member's professionalism, respectfulness, and timely follow-ups made a difference. Clear communication and thorough explanations are what we strive for, and it's great to know we met your expectations.

December 06, 2024

Great service. The service rep was very polite and helpful. Made my trip quick and easy. More

by ANTHONYPIZZURRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that our service rep made your visit quick and easy. We appreciate your kind words and look forward to assisting you again in the future!

December 04, 2024

Just wSas extremely helpful with my request for an oil change and filter in addition to my 250000 mile service. I couldn’t be more pleased with her expertise More

by NCABRAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We truly appreciate your feedback and are thrilled you had a great experience!

December 04, 2024

I was serviced at a reasonable time did not have to wait too long. Do appreciate your service. More

by Batboy231kf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're glad to hear that you had a quick and efficient service experience. We appreciate your business and look forward to serving you again soon!

December 04, 2024

Very happy with prompt and detailed evaluation provided as well as subsequent phone conversation with Lauren. More

by MPBFBODACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Lauren and appreciated the detailed evaluation. We look forward to assisting you again in the future!

December 04, 2024

Judy Deems is a good service advisor and is very customer focused and understanding and went above and beyond to make certain that the mechanics properly inspected and looked for any issues in a timely manne More

by GOODYGOESCAMPING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your wonderful feedback! We're so glad to hear that Judy went above and beyond to provide you with excellent service. We truly appreciate your loyalty and are grateful for your continued trust in us. We look forward to assisting you again in the future!

December 02, 2024

They were fast and efficient and the price was very right. I have bought three cars from them More

by maddy1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and support! We’re thrilled to hear that you’ve had a fast, efficient experience with us, and that the pricing met your expectations. We truly appreciate you choosing us for all three of your car purchases, and we look forward to serving you again in the future!

November 30, 2024

They provided Excellent service and support. Staff and manager were nice and professional. I am very satisfied with my new car. More

by penni
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Kueshal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that you had an excellent experience with our team and are happy with your new car. We appreciate your feedback and look forward to serving you again in the future! Enjoy your ride!

November 28, 2024

They was very nice and kind and very attentive. And that was also knowledgeable best dealership. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

DCH Wappingers Falls Toyota responded

Sharon, thank you for your kind words! We're thrilled to hear about your positive experience and appreciate your recognition of our team's efforts. Providing attentive, knowledgeable, and friendly service is always our goal. We look forward to assisting you again in the future!

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