DCH Wappingers Falls Toyota - Service Center

Dropped my car off Monday evening for service the next day. Got a video sent to my boyfriend’s cell phone, even though I had my phone on the service request. Waited to hear from Tom, finally called him day. Got a video sent to my boyfriend’s cell phone, even though I had my phone on the service request. Waited to hear from Tom, finally called him to discuss service/pricing. He hadn’t gotten numbers from parts and was going to call m back. When he called me back, and we decided what services would be done, (original estimate was around $6000 for my 2013 Camry)), he said they didn’t have the part needed and it would be two days. I needed my car by Wednesday night so he got with the parts dept and said they would have the part overnighted and would probably get it Weds morning so I could get the card Weds evening. I asked him to please call me Weds morning to let me know if they got the part because I would need to make other arrangements for a car on Thursday if mine wouldn’t be ready. He said he would call Weds morning when the part came in. I finally called him Weds afternoon about 3:15 because I hadn’t heard if the part had come in and he checked and told me they indeed had the part and the car would be ready. I appreciate the efforts in getting my car back to me (at a cost of almost $3000) but I expected a bit more communication… The last time I needed major work done on this car was in 2020…and I bought a 2020 Camry from you. When I went to pick up my car this time, I walked through the showroom — I’m thinking of getting a RAV4, walked all around and didn’t see one, walked outside and saw a few used….kind of surprising that I was not approached by anyone from sales… More

Always a pleasure Nope, I'm not a writer Nope Nope Nope Nope Nope Nope Nope Nope Nope Nope Nope More

Fast service staff was courteous and friendly. Easy to get an appointment they let me know what was going on Easy to get an appointment they let me know what was going on More

The folks at this dealership are fantastic ,very cúrtiest and helpful Great place to buy a car and helpful Great place to buy a car More

Thank you for the expert service when we came in to get our second set of keys. our second set of keys. More

The staff that I interacted with were professional, knowledgeable, trustworthy. And empathetic. I would highly recommend thus dealership in the future. knowledgeable, trustworthy. And empathetic. I would highly recommend thus dealership in the future. More

I purchased a used RAV4 and have returned for service despite the distance because the service team is so fantastic. Friendly, professional and efficient! despite the distance because the service team is so fantastic. Friendly, professional and efficient! More

Professional, courteous, and the truck was repaired quickly There were good communications to me regarding the repair and time it would take Thank you quickly There were good communications to me regarding the repair and time it would take Thank you More

Truck required electrical repairs. After catching them charging me for parts that I was not provided, they brought the truck in a second time. This time, they put the fuse box back inc After catching them charging me for parts that I was not provided, they brought the truck in a second time. This time, they put the fuse box back incorrectly and left wires unrepaired (original invoice was 19 hours of labor).at this pick up point I also had intermittent ac (was not an issue previously, noting the AC relay was one that was in the wrong position upon initial repair. Picking up the truck the third still no AC. Toyota states it is not their fault and unrelated. After a full ac diagnostic no issues found and Ac continued to work intermittently recording no signal to the AC amplifier. Overall Toyota had my truck in the shop for the initial 5 weeks (mid June to late July) quoting staffing shortages and being pulled to other work as cause for the lengthy repair. Second and third repairs continued through the month of august. Over $5000 spent on the total repairs. I left feeling taken advantage of. There are so many other issues that just would take too long to include here. Never will I return and others should avoid this place More

Welcoming, professional, great experience Everyone was friendly, facility was modern and clean, sales manager, general manager and finance all fantastic friendly, facility was modern and clean, sales manager, general manager and finance all fantastic More