DCH Wappingers Falls Toyota - Service Center

This is a good dealership and I will return there for new car purchase and for service on my older cars. I am wary when I take the car in for service as the workers always find something wrong. In some cases car purchase and for service on my older cars. I am wary when I take the car in for service as the workers always find something wrong. In some cases nothing is wrong and in other cases it's exaggerated. I have to pick and choose which items really need working More

Was in and out, and they were courteous and professional. They did not pressure me, and only made recommendations based on the age and the mileage of my vehicle. They did not pressure me, and only made recommendations based on the age and the mileage of my vehicle. More

Very disappointed. Dropped off truck clean, picked up covered in mud. 2 different color signal lamps I had to change myself before leaving. Fixed one of at least 5 problems poorly. All smiles and empty covered in mud. 2 different color signal lamps I had to change myself before leaving. Fixed one of at least 5 problems poorly. All smiles and empty promises before you sign your deal. Worst dealership experience ever. My entire Toyota loving family Will Never go there again. I'm glad there are plenty of Toyota dealership's besides dch, because Toyotas are awesome. DCH, shady, dishonest, misleading, aragent. I look forward to sharing my experience with everybody that will listen. Either way, I'm stuck in a 30k vehicle with a long list of issues. This may sound harsh, but I'm damm near biting my tongue off figuratively while typing. I've just never been so disappointed in my life. Sales, you guys are cool. More

Efficient, Complete, Somewhat Confusing What I brought the car in for was done very well but the additional services recommended, which more than doubled my cost and wait time, were in my o What I brought the car in for was done very well but the additional services recommended, which more than doubled my cost and wait time, were in my opinion inadequately explained to me.. I felt that I pretty much accepted the recommendations on blind faith, with better safe than sorry reasoning. I would have appreciated a better explanation for why the additional services were needed. More

inspection Had a random noise in the rear of the car. Tech found the spare tire was not secured! For the iceing on the cake while was having that issue resolved Had a random noise in the rear of the car. Tech found the spare tire was not secured! For the iceing on the cake while was having that issue resolved they also provided the yearly NY inspection free of charge! More

Always have a great experience there, they even sanitized my car, the cleanest it's been in months! Thanks for taking good care of us my car, the cleanest it's been in months! Thanks for taking good care of us More

Warranty Maintanance and NYS Inspection Brought car in for last warranty maintenance and NYS inspection. Even though times are difficult right now, the service was excellent and felt very Brought car in for last warranty maintenance and NYS inspection. Even though times are difficult right now, the service was excellent and felt very safe. More

everyone and everything was awesome there they took care everyone and everything was awesome there they took care of my truck and changed my oil and rotated my tires perfectly. I would definitely recommend everyone and everything was awesome there they took care of my truck and changed my oil and rotated my tires perfectly. I would definitely recommend More

FIRST TIME This is the first time I got out in less than an hour. (oil change and inspection) Usually it takes about an hour and a half but once it took over tw This is the first time I got out in less than an hour. (oil change and inspection) Usually it takes about an hour and a half but once it took over two and a half hours. Note that I always had an appointment! On the other hand, maybe my expectations have been too high. I always changed my own oil with previous vehicles. But, with my 2015 Tacoma, oil changes were included for the first two years. After that, I had sort of aged out of doing the changes myself and, since I had to go in for the inspection anyway, I figured I would let someone else do the dirty work I do appreciate the free inspection and I always take a book to read. . More

Appreciation for service in these difficult times. They were quick, efficient and courteous. Special care given to prevent spread of any virus germs. Thank you. were quick, efficient and courteous. Special care given to prevent spread of any virus germs. Thank you. More