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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,334 Reviews

4,334 Reviews of DCH Wappingers Falls Toyota - Service Center

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May 06, 2020

OUTSTANDING MIKE G. Was awesome and very knowledgeable. The DCH family is TOP SHELF. they really do deliver customer happiness. 👏👏 I will be talking all my family and friends about the great experience. More

by jdeets0
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Mike Giordano
May 06, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! We're happy to hear our team was able to make your experience a great one.

May 06, 2020

Waited for my car to be service. The waiting room was clean. Do to the coron19 virus customers adhere to the others waiting for the vehicles to be service. Refreshments were availabl More

by abouc40999
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Mike Giordano
May 06, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your experience with us! Stay safe.

May 05, 2020

Good service experience with advisor. A little too long for oil change and tire rotation-2 hrs. Will drop off next time in for service. More

by mcave84
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
May 05, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're happy to hear about your positive experience.

April 30, 2020

not very satisfied with the service and the solution to my problem. Second time, for the same problem, without having a solution, the vehicle was purchased with that problem. More

by gersonrodriguez282
Recommend Dealer
No
Employees Worked With
Evin Calderon
April 30, 2020

Great service Evin Calderon is great to work with. I always call him for my service needs. The pick up and drop off service offered during the Covid 19 pandemic is More

by akitalane1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon
May 01, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the great review!! It is our pleasure to hear that you had a wonderful experience while visiting us. We look forward to working with you again in the future!

April 30, 2020

Quick Service At A Good Price Yesterday i took my Scion iA in to the dealer for new tires and an oil change. I didn't have to wait to see a Service Associate at all. I was leaving More

by H1500E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna Nuesslein
May 01, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the great review!! It is our pleasure to hear that you had a wonderful experience while visiting us. We look forward to working with you again in the future!

April 28, 2020

My service experience was, quick, easy and seamless. this experience included a possible recall. I was expecting the service team to try to sell me something, they did not. I am very pleased. More

by CATHYRUTHERE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the great review!! It is our pleasure to hear that you had a wonderful experience while visiting us. We look forward to working with you again in the future!

April 24, 2020

Oil change I had my oil change for the first time. It took 2 hours and they didn’t put the oil plug back in correctly. So it leaked oil All over the bottom if my More

by bud.savold
Recommend Dealer
No
Employees Worked With
Ben Carlson
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

DCH Wappingers Falls Toyota responded

We are sorry to hear of your negative experience. Please call us when you have a moment of time. 833-394-2048

April 23, 2020

70k Mile Service My service visit was very good. Check-in was efficient, thorough and friendly. Waiting area was clean and provided everything needed. Service clo More

by DURINDABLANCHFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Apr 27, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the great review!! It is our pleasure to hear that you had a wonderful experience while visiting us. We look forward to working with you again in the future!

April 22, 2020

Too Expensive !! Was charged 225$ for an oil change and diagnostic check. Long wait, which only means more charge for labor. Was told I need $4,000 worth of work on my 2015 Camry. However good customer More

by TGREGORY712
Recommend Dealer
No
Employees Worked With
Evin Calderon
May 01, 2020 -

DCH Wappingers Falls Toyota responded

We are sorry to hear of your negative experience. Please call us when you have a moment of time. 833-394-2048

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