DCH Wappingers Falls Toyota - Service Center

I like taking my car to this Toyota dealership. Everyone is very nice, the service is very good. Everyone is very nice, the service is very good. More

Known problem (450,000 vehicles in N. America) with 2019-2022 rav4 hybrids, HV cable corrosion, took dealer 5weeks to get parts and fix vehicle. Hard to understand how dealer svce organiza America) with 2019-2022 rav4 hybrids, HV cable corrosion, took dealer 5weeks to get parts and fix vehicle. Hard to understand how dealer svce organization is not aware of manufacturers guidance on this problem and “ had never seen this problem before :https://static.nhtsa.gov/odi/tsbs/2023/MC-10236192-9999.pdf Staff needs better training/education and Toyota/DCH needs to solve this issue so it doesn’t take 5weeks to fix! More

Mathew Rivera is awesome. Always professional and knowledgable. He is a pleasure to work with. The Service Department receptionist could be more customer focused...when I c Always professional and knowledgable. He is a pleasure to work with. The Service Department receptionist could be more customer focused...when I called to schedule an appt. with Mathew she said he was on vacation...when I inquired as to when he would be returning she was abrupt and said she didn't know...must have been a bad day for her. More

Not much interest in checking my car in. First ignored, then helped reluctantly. Others in area paid no attention either. First ignored, then helped reluctantly. Others in area paid no attention either. More

Very professional writer. .. He took the time to explain the service needed He also went over future services required.. .. He took the time to explain the service needed He also went over future services required.. More

Service was good, but they couldn't help me with a display problem. fortunately, I spoke with my sales rep and HE helped me! display problem. fortunately, I spoke with my sales rep and HE helped me! More

Did a great job providing a lot of detail on the many questions I had to ask. All around great experience. questions I had to ask. All around great experience. More

As always DCH is fantastic. I drive 40+ minutes one way to use them, when there’s one only 15 minutes from my home. DCH is so fantastic, trustworthy, customer oriented, that I b I drive 40+ minutes one way to use them, when there’s one only 15 minutes from my home. DCH is so fantastic, trustworthy, customer oriented, that I bought my 2023 Tacoma brand new from them. Then a year later I bought my girlfriend’s 2024 Corolla from them. I can’t say enough about how fantastic this dealership is, from service to sales they are top quality. More

Service rep was excellent, but …. Had to wait too long for service to be completed. You need to hire more technicians. Had to wait too long for service to be completed. You need to hire more technicians. More

. The dealer was very respectful and informative. It was a very positive experience and I would to recommend others. a very positive experience and I would to recommend others. More