DCH Wappingers Falls Toyota - Service Center

As always DCH has done a fantastic job. Judy isn’t the advisor I usually see. She was great and went above my expectations. Once again a fantastic experience. Judy isn’t the advisor I usually see. She was great and went above my expectations. Once again a fantastic experience. More

Always a great experience at Toyota. Everyone is very helpful and friendly when I stop in. Everyone is very helpful and friendly when I stop in. More

I waited 2 hours for what I thought would be an oil change and a tire rotation. They added an extra $150 tire alignment which was not needed and kept me there for so much longer then I had anticipated change and a tire rotation. They added an extra $150 tire alignment which was not needed and kept me there for so much longer then I had anticipated and didn’t keep me informed about it. I will not be going back. More

Service was performed faster than expected. Everyone was professional and welcoming. Especially the gentleman who processed my appointment. Everyone was professional and welcoming. Especially the gentleman who processed my appointment. More

Great customer service by the service team . Management never acknowledges their customers walk right past them. The techs and service advisors are knowledgeable and polite . Management needs to Management never acknowledges their customers walk right past them. The techs and service advisors are knowledgeable and polite . Management needs to follow thei example. More

Everything was fine,everyone were very professional and the waiting time was right on schedule the waiting time was right on schedule More

Service has been great and determined the issue on my Highlander right away. When other dealerships failed to catch the issue. Overall very satisfied and will have all of our Toyotas serviced at DCH Highlander right away. When other dealerships failed to catch the issue. Overall very satisfied and will have all of our Toyotas serviced at DCH More

Matthew was the friendliest person and very helpful and professional. He was quick to help me when I walked in and I didn't realize I was supposed to drive my car directly in the garage and instead of havi professional. He was quick to help me when I walked in and I didn't realize I was supposed to drive my car directly in the garage and instead of having me go back outside and move it he had an employee move it for me. I thought he went above and beyond for me, the customer. More

Service was excellent. Judy is friendly patient and knowledgeable. She went out of her way to be helpful. Thank you Judy. Judy is friendly patient and knowledgeable. She went out of her way to be helpful. Thank you Judy. More