DCH Wappingers Falls Toyota - Service Center

I been having my car serviced at your dealership for years. One thing I don't like is that there is never an opportunity to speak to the mechanic who did the service on my car. While the service reps ca years. One thing I don't like is that there is never an opportunity to speak to the mechanic who did the service on my car. While the service reps can be quite knowledgeable about my car, I had a few of them in the past who seem less than qualified to answer my concerns. I suggest that, outside of routine maintenance, the mechanic who diagnosed any problems be there at the end of the visit in case the customer has any questions. It seems to me having a service rep as an intermediate between the mechanic and the customer can sometimes add an extra layer of complexity that leaves the customer less informed about their service. More

First of all I would like to thank the service department and especially Keith for following up with my bumper repair. Everyone was so very professional. The repair came out very good. Thank you DCH ! Albert and especially Keith for following up with my bumper repair. Everyone was so very professional. The repair came out very good. Thank you DCH ! Albert Walag More

Good service, All the staff is very helpful, the work was done fast and well done. done fast and well done. More

It took a long time to get an appointment but everyone was nice. Service was good was nice. Service was good More

First time there, Very Happy ! Ever need anything will definitely be back. Kept me very up to date on progress. Ever need anything will definitely be back. Kept me very up to date on progress. More

I have been working with Toyota Wappinger Falls for years. Have always had a good experience with sales and service. Tom Hackett has been very helpful every time I’ve brought the car in for service. years. Have always had a good experience with sales and service. Tom Hackett has been very helpful every time I’ve brought the car in for service. More

Friendly staff and clean waiting room the wait was a bit longer than normal but it was ok longer than normal but it was ok More

Very considerate all around. They accepted my car at 10am although I had mistaken my Noon appointment 2 hours earlier. They are also good about explaining other appointments com They accepted my car at 10am although I had mistaken my Noon appointment 2 hours earlier. They are also good about explaining other appointments coming up that can be done a few days earli Friendly and cheerful. More

Excellent job. Judy is a wonderful professional. She explains all the issues in great detail and offers you the best Toyota offers. Great place to wait for your s Judy is a wonderful professional. She explains all the issues in great detail and offers you the best Toyota offers. Great place to wait for your service More

Our sales person, Scott was friendly, knowledgeable and professional. I would recommend anyone in the market for a new or used Toyota to visit DCH. professional. I would recommend anyone in the market for a new or used Toyota to visit DCH. More