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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,209 Reviews

4,209 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 17, 2024

Matt Rivera always goes above and beyond to make sure everything on my car is taken care of, he makes the service experience a trustworthy experience More

by dionizio52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that Matt Rivera consistently goes above and beyond and makes your service experience trustworthy. We appreciate your support and look forward to assisting you again!

September 17, 2024

Under the situation I was very pleased with Mathew as he guide me to speak with my insurance to see if the were covering my problem but a week later the insurance framed my car totaled do to rodent damage! More

by abuela1952
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad Mathew could assist you with your insurance, even though the situation turned out to be challenging. We understand how frustrating this must be and are here to help if you need anything further during this process. Please don’t hesitate to reach out.

September 16, 2024

I had a non working antenna when I purchased my 2010 Honda Fit. Angel put me in touch with Keith at the service center where he arranged for the antenna to be inspected. It was determined that the ante More

by MTRAIN12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Mejia and Keith Halstead
Sep 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad Angel and Keith were able to resolve the issue with your antenna and get it replaced at no charge. It’s great to hear that you’re happy with the service and enjoying your Honda Fit. If you need anything else, don’t hesitate to reach out. Safe driving!

September 16, 2024

We bought a used car on August 1, 2024, before the end of the month, the air conditioner stopped working. The dealership fixed the problem completely, hastle free. More

by JBLEJWAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro, Bryce Mann
Sep 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for letting us know! We’re glad to hear that we were able to resolve the issue with your air conditioner quickly and without hassle. If you have any more concerns or need further assistance, please feel free to reach out. Enjoy your car, and thanks for choosing us!

September 16, 2024

They are fast friendly and caring they take time to explain the problem and what they're going to do to solve it I'm very pleased More

by Stoddard's 81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re delighted to hear that you had a positive experience and that our team was able to address your concerns effectively. If you need any further assistance or have more questions, feel free to reach out. We appreciate your feedback!

September 14, 2024

My gas light comes on when there are 4 gallons left in the tank. They said it was my fault for not resetting the MPG every time I pumped gas, even though that doesn’t seem like that could possibly account More

by Flautaama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy
Sep 15, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 14, 2024

Judy in service was totally helpful and Sammy the service tech did a great job, sent me a comprehensive video of my car, a quote and both explained everything thoroughly. Saned also offered a fair and gener More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deens, Sammy the service tech, Saned the appraiser
Sep 15, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that Judy, Sammy, and Saned provided such excellent service. It’s great to know that their thorough explanations and fair appraisal contributed to a positive experience. We appreciate your feedback and look forward to assisting you again in the future!

September 13, 2024

I did not use the service center, just purchased a car I asked them for new key fobs for my car because they did not work when I got home and they said no because I bought a used car When I opened the fob More

by AMINERLY
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Hess salesman
Sep 13, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 13, 2024

I love this dealer. People are always very friendly and welcoming. When i go for my oil change staff always very helpful. More

by Raquel Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loosmane Dessources
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

DCH Wappingers Falls Toyota responded

We're so glad to hear you love our dealership and find our team friendly and welcoming! It's great to know that our staff consistently provides helpful service during your oil changes. If there's anything more we can do for you, just let us know!

September 12, 2024

You have to call a month in advance to get an appointment. Even if I want to get regular maintenance, I have to call at least 30 days in advance. Work quality is amazing, but GETTING a reasonable More

by AOGREGORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear that you’re satisfied with the quality of our work, but we apologize for the inconvenience you’ve experienced with scheduling appointments. We understand that a long wait time can be frustrating, and we’re actively working on improving our appointment availability. Your feedback is valuable, and we appreciate your patience. If you have any immediate needs or concerns, please reach out to us directly, and we’ll do our best to assist you.

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