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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,324 Reviews

4,324 Reviews of DCH Wappingers Falls Toyota - Service Center

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April 08, 2025

Very courteous and professional They were timely and gave a clear indication of expected costs before starting More

by GILLAH
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Apr 09, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear that you had a positive experience with our team. We strive to provide clear communication and excellent service every time. We appreciate your support and look forward to assisting you again in the future!

April 05, 2025

Made a 1pm appointment a week ahead of time for a third brake lite fix. Arrived 30 minutes early and truck was not taken in for service until about 2:30. So much for appointment/schedule integrity. More

by AJPISAN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 03, 2025

Lauren kept me informed thru the entire process of my car repair. She called the following day to let me know a loaner car was available. Rate her Ana++ More

by B37SCHOEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear Lauren kept you informed throughout the repair process. Her commitment to great customer service truly stands out. We’ll be sure to pass along your kind words to her—she’ll be thrilled!

April 03, 2025

Great service. Very pleased and would recommend you guys to my friends. Thanks for your services More

by neerajaspal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear you're pleased with our service. Your recommendation means a lot to us, and we’re always here if you need anything in the future. Thanks again!

April 03, 2025

A wonderful experience! My experience was wonderful, everyone was very kind and helpful. I am very thankful. More

by SOPHIAAMARIEE23
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
Apr 03, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience and that our team was able to help. We truly appreciate your feedback and are grateful for your trust. If you need anything else, don’t hesitate to reach out!

April 02, 2025

I met with Matthew the morning and he was knowledgeable and very pleasant. My was inspected within an hour and Matthew called me immediately to come and pick up my car. He even offered me a ride if I nee More

by BEAOGUNTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
Apr 03, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your wonderful experience! We're so glad to hear that Matthew made your visit easy and efficient, and that he went above and beyond to help. We truly appreciate your kind words and are happy that you've had consistent great experiences with our team. Your feedback means a lot!

March 28, 2025

Mr.Keith explanation on service is on another level,precise and detailed to understand better. More

by yokoth2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Mr. Keith provided such clear and detailed explanations. We take pride in ensuring our customers fully understand their services, and it's great to know he made a positive impact. We appreciate your feedback!

March 28, 2025

I love the professionalism and the low-pressure, low-stress atmosphere over at this dealership. We've worked with them over the years and are working with them to find a new car now and have had our More

by michael.casale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and kind words! We're thrilled to hear that you’ve had positive experiences with both sales and service. We’re here to make your car buying and service needs as stress-free as possible, and we look forward to helping you with your next vehicle.

March 28, 2025

Experienced, friendly and cooperative Showed that care was shown my car Thank you for your help More

by gban49
Recommend Dealer
Yes
Employees Worked With
Mathew/Greg
Mar 28, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that you had a positive experience and that we were able to take great care of your car. We appreciate your trust and look forward to assisting you again in the future!

March 28, 2025

Superior, Extremely professional,,knowledgeable, just over all excellence and exceeded expectations Completely impressed with DCH Wappinger Toyota More

by ryoung210
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Mar 29, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your amazing review! We're thrilled to hear that our team at DCH Wappinger Toyota exceeded your expectations. We take pride in providing top-notch service, and we're so glad you had such a great experience. We appreciate your kind words and look forward to serving you again soon!