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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,372 Reviews

4,372 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 10, 2025

Tom Hackett is the best employee that Toyota has - he is knowledgeable, efficient professional and trustworthy. The maintenance & service is great and is the main reason why I purchase my vehicles from DCH More

by francessurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that Tom Hackett provided such excellent service. We truly appreciate your loyalty and are grateful for your trust in DCH Toyota for both your vehicle purchases and maintenance needs. We look forward to serving you again soon!

January 10, 2025

Fast, friendly service. Informed me of immediate services my vehicle required and services that may be needed in the near future. All in all, great experience. More

by Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're glad to hear you had a great experience with us. Our team strives to provide fast, friendly, and informative service, and we're happy to know it made a difference for you. Looking forward to assisting you again in the future!

January 10, 2025

Service was great! Matthew Maffucci was very professional, knowledgeable and kind. My car was done pretty quick and communication was awesome. More

by mirandap21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We're so glad to hear that Matthew Maffucci provided you with professional, knowledgeable, and kind service. We're happy your car was completed quickly and that communication was on point. We appreciate your review and look forward to assisting you again!

January 10, 2025

Great customer service and very quick process! Everything was done on the dealers end in one day and I was able to get my car immediately with no hassle!! Amazing experience! More

by Sarahraec17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce in sales - 5 stars
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your amazing experience! We're so glad to hear that everything went smoothly and quickly for you, with no hassle. We truly appreciate your feedback and are thrilled you had such a great experience with us. Enjoy your new car!

January 10, 2025

Lauren was very professional and courteous She assisted me in getting a appointment Lauren called promptly with the results of the inspection and trouble shooting a problem with the monitors I appreciate More

by REBBIGHAUSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're so glad to hear that Lauren provided you with professional and courteous service, keeping you informed throughout the process. We truly appreciate your kind words and are happy that she was able to assist you effectively. If you need anything else, don't hesitate to reach out!

January 09, 2025

Ms. Lauren was very nice to me. She is very proficient. I was extremely happy with her due to her professionalism. More

by Veliamcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that Ms. Lauren provided you with such professional and attentive service. Your kind words mean a lot, and we truly appreciate your feedback!

January 09, 2025

Sales rep Michael Newsham was awesome! He worked with me while test driving several cars. He walked me through the process and even arranged for heated seats to be installed. I strongly More

by KARENR843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your fantastic review! We're thrilled to hear that Michael Newsham made your car-buying experience so positive and helpful. It's great to know he went the extra mile to ensure you were comfortable and happy with your choice. We truly appreciate your recommendation and look forward to assisting you again in the future!

January 09, 2025

I just had my brakes done last year including the rotors. In your inspection you wrote brakes need attention soon. That’s xxxxxxxx they were just done and have very few miles on them. Trust is gone when it c More

by Dmahoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avi has been great
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 09, 2025

Scott was a great help to us when purchasing our new prius. He went to great lengths to make our purchase as smooth as possible and we felt like he had our best interests in mind at each step of the pro More

by ajmauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Marsh, Angel
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that Scott made your Prius purchase smooth and enjoyable, and that Angel’s support with the paperwork was helpful. We truly appreciate your kind words and are so glad you love your Prius Prime! If you need anything in the future, don’t hesitate to reach out.

January 08, 2025

This dealership is fantastic. The staff is friendly and honest. It wasn’t the closest dealer to my house but it was worth the trip. More

by Ahmedkhalil2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We truly appreciate you making the trip to visit us. If you need anything in the future, we're always here to help!

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