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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,325 Reviews
Call Service Center (845) 288-1303

4,325 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 04, 2024

Judy Deems is a good service advisor and is very customer focused and understanding and went above and beyond to make certain that the mechanics properly inspected and looked for any issues in a timely manne More

by GOODYGOESCAMPING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your wonderful feedback! We're so glad to hear that Judy went above and beyond to provide you with excellent service. We truly appreciate your loyalty and are grateful for your continued trust in us. We look forward to assisting you again in the future!

December 02, 2024

They were fast and efficient and the price was very right. I have bought three cars from them More

by maddy1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and support! We’re thrilled to hear that you’ve had a fast, efficient experience with us, and that the pricing met your expectations. We truly appreciate you choosing us for all three of your car purchases, and we look forward to serving you again in the future!

November 30, 2024

They provided Excellent service and support. Staff and manager were nice and professional. I am very satisfied with my new car. More

by penni
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Kueshal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that you had an excellent experience with our team and are happy with your new car. We appreciate your feedback and look forward to serving you again in the future! Enjoy your ride!

November 28, 2024

Pressure free, thorough and very pleasant experience from start to finish Couldn't be happier with our purchase More

by WARDTHEBIGMAN
Recommend Dealer
Yes
Employees Worked With
Scott Marsh, Dylan Abell
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Nov 29, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We’re delighted to hear about your pressure-free and pleasant experience. It’s wonderful to know you’re happy with your purchase, and we look forward to serving you again in the future!

November 28, 2024

They was very nice and kind and very attentive. And that was also knowledgeable best dealership. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

DCH Wappingers Falls Toyota responded

Sharon, thank you for your kind words! We're thrilled to hear about your positive experience and appreciate your recognition of our team's efforts. Providing attentive, knowledgeable, and friendly service is always our goal. We look forward to assisting you again in the future!

November 27, 2024

Good experience! Staff was friendly and kept me informed throughout the process. Repairs were fast. More

by Jiang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that our team kept you informed and that the repair process was quick and efficient. We appreciate your trust in us and look forward to serving you again in the future!

November 27, 2024

Service was excellent! Judy deems takes care of business. I will be back this Friday for more service More

by GARYGRASSELENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Judy took great care of you and provided excellent service. We look forward to seeing you again this Friday for your next visit!

November 26, 2024

Everything was easy and smooth from time I walked in the door. I was made aware of the status and work being done to the car along the way. More

by Willis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad everything went smoothly and that you were kept informed throughout the process. It’s our goal to provide clear communication and excellent service every step of the way. We truly appreciate your feedback and look forward to assisting you again in the future!

November 26, 2024

Service had to keep truck over night for gasoline recall. What should have been 3 hours. But was provided ride to and from my home. Other then that Judy kept me updated and was very sorry for the over night More

by ONEITSYBIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We apologize for the extended time needed for your truck’s service, but we're happy to hear that Judy’s professionalism and updates made the process easier for you. It’s great to know the ride to and from your home was helpful during this time. We appreciate your understanding and look forward to serving you again in the future!

November 25, 2024

My service representative was very detailed in explaining the dropped off process. I received a video explaining what’ was happening. More

by RUNTHINGY06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that your service representative provided detailed explanations and that the video update kept you informed. Transparency and excellent communication are what we strive for!

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