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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,334 Reviews

4,334 Reviews of DCH Wappingers Falls Toyota - Service Center

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October 15, 2022

Great service team I have been using DCH Wappingers Toyota for years for service definitely a great place to buy and service your vehicle More

by Miker165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Oct 17, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 15, 2022

Excellent custom service. I was given a ride home when my truck broke down. Communication was also excellent More

by PERR42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! We truly appreciate your kind words and look forward to working with you again in the future!

October 14, 2022

This has been one of the best experiences ever in purchasing a new car. Zion is a Great salesperson. Love him. The manager is also a great person. Thank you to the service team. More

by ICORDERO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zion Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We're so happy Zion could assist you and provide you with outstanding service.

Oct 17, 2022 -

ICORDERO2 responded

My pleasure. Have a great week!

October 14, 2022

The place was Very nice and very clean and the workers are very helpful with everything More

by Andrew A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Oct 17, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 13, 2022

The staff was professional, friendly and courteous. My stay was pleasant and quick. I was kept updated about the progress of my car. More

by andrewslauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

October 13, 2022

The people and the service are great! We have gotten great quick service for many years. More

by MIKEGILLIGAN64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall
Oct 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

October 12, 2022

Service Department is excellant, handling all requests for service.they do all they can to accommodate customers More

by Tjicha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know our team could assist you and make your experience a memorable one.

October 12, 2022

Outstanding rapid service which was well executed. The waiting area was spacious with great amenities! More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

October 12, 2022

Did not fix my problem so I was not happy it's a lease so I'm not going to worry about More

by 55dowop
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Judith gudtavss
Oct 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

October 12, 2022

Servicing took far too long. It was three hours. Would have appreciated a better estimate of time. Also more clarity is needed on coverage, and I did not get a satisfactory expla More

by RICHBARTH
Recommend Dealer
No
Employees Worked With
I did not work with any of the listed people.
Oct 14, 2022 -

DCH Wappingers Falls Toyota responded

Hi Mr. Barth, Thank you for your time in leaving us a review. I know there were services added during the visit which inflated the time. We needed to do a better job of letting you know that would be the case. I’m sorry we failed you in that regard. In reference to the nav concern, there is an update coming next month. Right now your system is current. The price that was quoted was $ 170.00 for the update. That is what Toyota charges us, so there is no markup in the price. We look forward to seeing you on the next visit. Thank you again, Ben Carlson 845-396-4261

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