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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,334 Reviews
Call Service Center (845) 288-1303

4,334 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 20, 2022

Quick, friendly and thorough service. Waiting area was clean and inviting. Will be back for future service! More

by greenaimpirro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure - Tom? He mentioned having a sight impairment. He was very friendly and helpful.
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Nov 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! We look forward to working with you again in the future!

November 19, 2022

Had an appointment at 7 am to rotate my tires for the 1st time at 5,000 miles . My car didn’t go into the shop until 10:00 . The service manager said 3 guys called out sick . I was not happy to wait 3.5 hour More

by SINBIN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ciarra Arias
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Nov 22, 2022 -

DCH Wappingers Falls Toyota responded

Hello sinbin99 I'm very sorry you got caught up in that the other morning. Unfortunately, covid is still real and at the drop of a hat staffing got wiped out. I can promise you that is not norm, and I hope you'll give us another shot to prove that to you. Thank you, Ben Carlson Fixed Operation Manager 845-296-4261

November 18, 2022

Staff is friendly and professional. Good feedback about the services on my vehicle. Costs still too high. More

by bestmima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2022 -

DCH Wappingers Falls Toyota responded

Hello bestmima, Thank you for the feedback. Would it be possible to call me so I can learn what was recommended? We do often price shop our competition especially these days when everything seems to be so high. Thank you, Ben Carlson Fixed Operations Manager 845-296-4261

November 18, 2022

Friendly and helpful. They were able to get to my car sooner then expected and fixed my issue. More

by Chunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
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Nov 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 18, 2022

My car was done, and parked outside, yet i sat and waited cause the guys were in the break room. More

by OPRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Gasiunas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2022 -

DCH Wappingers Falls Toyota responded

Dear OPRR, I'd like to find more out what happened. If you wouldn't mind contacting me directly so I may learn more of what happened. Thank you, Ben Carlson Fixed Operation Manager 845-296-4261

November 18, 2022

So far no complaints my service are always good and would recommend the company to friends and family More

by FERNANDEZJONELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 18, 2022

Very nice, thorough, and helpful in answering questions. very comfortable waiting area. Very professiona and competent. More

by thereserhoades1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name but gets 4 stars
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Nov 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 18, 2022

Quick and efficient check in and service. I loved getting the walk around video of my car showing me what they were doing! More

by KGASPERETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 18, 2022

Nice service excellent work they took me quickly. That’s why I like Toyota dealer More

by BARRERA_ISRA78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! We're so happy you had such a great experience at our dealership!

November 18, 2022

I only trust Toyota to service my car. I trust them to always do the right thing. More

by RMISTYROSE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Irkliewskij
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Nov 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience at our dealership!

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