DCH Wappingers Falls Toyota - Service Center

No issues. Friendly . This is annoying - having to use a minimum of 15 words. Unnecessary Friendly . This is annoying - having to use a minimum of 15 words. Unnecessary More

I will never go anywhere else. Everyone was amazing at this dealership. 5 star for sure Everyone was amazing at this dealership. 5 star for sure More

The service department was excellent and very helpful thank you. And also they were very quick in the return of my vehicle. thank you. And also they were very quick in the return of my vehicle. More

We have been given superb service. Tom Hackett and Mike O’Hare are among the main reasons that we want to buy from DCH. Tom Hackett and Mike O’Hare are among the main reasons that we want to buy from DCH. More

Very pleased with the service and the video of your work. Always pleased with service! Always pleased with service! More

As always, very reliable, excellent service on my Toyota Prius V. I have been using DCH Wappingers Falls Toyota for all of my service/maintenance needs for over 10 years and I would highly recommend them. Prius V. I have been using DCH Wappingers Falls Toyota for all of my service/maintenance needs for over 10 years and I would highly recommend them. More

On December 29, 2022, l went to take my Prius for an inspection. I was told both license plated were out along with the marker bulbs. Andrew lrklie told me my car would not pass inspection without thes inspection. I was told both license plated were out along with the marker bulbs. Andrew lrklie told me my car would not pass inspection without these bulbs. Since it was late in the month l had to agree. When l got home l checked the bulbs that were supposed to be changed and only to find out the license plate bulbs were not changed. I know this because on Monday, December 26 l noticied 1 bulb was out so l changed the left bulb with and brighter bulb and that was how it was when l got home after the inspection. The very next morning l call the dealership and spoke to Sarah and explained the situation. Sarah tried to call Andrew lrklie but only got his voice mail. She then told me that Andrew would call me back and l left my cell number since l was at work. I never received a follow up call from anyone in the dealership. The technician lied about changing the license plate bulb it makes you wonder what else he is being dishonest about. I am still waiting to see how the dealership is going to rectify this situation. This is the second time l had a problem with this dealership. In 2020 l went for an inspection. The vehicle passed inspection but when l got home when l looked at the windshield the old inspection sticker was never replaced with a new sticker. The following day l had to drive back to the dealership to get the inspection sticker replaced and after 2 hours l spoke to the service advisor to find out why l was waiting 2 hours just to get an inspection sticker if the vehicle passed the inspection the day before. I find it hard to have trust in this dealership after the situations l have experienced. More

Excellent Service as Zi was assured I would receive when I purchased the car at this dealership….. on time and as promised I purchased the car at this dealership….. on time and as promised More

Too much double talk. Lost our trust and our business. We won’t be back. Lost our trust and our business. We won’t be back. More

I felt the sales associate was pretty straight forward and went the extra step to help and went the extra step to help More