DCH Wappingers Falls Toyota - Service Center

Extremely pleasant and efficient service advisors. Always easy to schedule appointments and time frame for waiting us accurate! Always easy to schedule appointments and time frame for waiting us accurate! More

Quick and easy. Waiting room is comfortable. Representatives were friendly and attentive. Solid and consistent communication. Waiting room is comfortable. Representatives were friendly and attentive. Solid and consistent communication. More

I like the video review of what’s going on with my car. . I feel that I am getting a clear picture of my car’s needs. . I feel that I am getting a clear picture of my car’s needs. More

Quite pleased with the procedure of sending a video of the vehicle during the service. It makes it much more for the customer to understand the work done and any recommended services. the vehicle during the service. It makes it much more for the customer to understand the work done and any recommended services. More

Completed oil change and tire rotation in a timely fashion had some coffee while I was waiting watching the television program. fashion had some coffee while I was waiting watching the television program. More

It appears the technician spent a lot of time trying to recreate the circumstance which prompted my problem, even though I told them it occurred only below freezing in precise circumstances. A waste of the recreate the circumstance which prompted my problem, even though I told them it occurred only below freezing in precise circumstances. A waste of their time and my money. So they never figured it out and presumably never ran a diagnostic on the message I told them I received. Only after a two-hour wait was I told I needed new brakes, which required another hour. The service person was very nice, but the service itself was lacking. I probably won't go back. It appears I can get better, faster service at my local automotive service center, which also saves me a 40 mile round trip and half a day waiting. On top of that, I've read that Toyota was a top donor to members of Congress who voted against certifying 2020 election results. Which means that, when I'm ready for a new car, it won't be a Toyota. If Toyota won't support democracy, I won't support Toyota. 'Nuff said. More

Very nice communication with Finance as well as Sales they were both very respectful and kind!! It was a pleasure to have them to work with them! they were both very respectful and kind!! It was a pleasure to have them to work with them! More

Brought it in for recall fix & NYS INSP. Everything was perfect, but my check engine light wasn’t reset. My advisor, Judy provided excellent communication & the gentleman valet who found my Everything was perfect, but my check engine light wasn’t reset. My advisor, Judy provided excellent communication & the gentleman valet who found my car for me was very helpful. More

I'm taking the survey in regards to working with Jason. All of the following questions I answer are in regard to Jason only. I'll take another survey in regards to Matthew later. I didn't enjoy the cust All of the following questions I answer are in regard to Jason only. I'll take another survey in regards to Matthew later. I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was very cold and lacked compassion. It seems he wanted to be recognized for his skills as a long-standing employee more than show me he cared about me as a customer. I came back a few days later very reluctant to come back to Wappingers Toyota for service even though you're very close to my home. I discovered Matt another service agent and was treated like a king. If not for Matt I would be doing all my business in Kingston. He treated me so valuable and took care of every single one of my needs in a very timely fashion. I thanked him profusely and he said to me such respectful words like, "you know your car better than we do. You know if something's wrong with it and we know how to fix it." Because of Matt I know I have a Toyota service center close to home that I can be comfortable with, but if Jason was my only choice I would choose another service center. More

I'm taking the survey in regards to working with Matt. Prior to working with Matthew, I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was ver Prior to working with Matthew, I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was very cold and lacked compassion. It seems he wanted to be recognized for his skills as a long-standing employee more than show me he cared about me as a customer. I came back a few days later very reluctant to come back to Wappingers Toyota for service even though you're very close to my home. I discovered Matt another service agent and was treated like a king. If not for Matt I would be doing all my business in Kingston. He treated me so valuable and took care of every single one of my needs in a very timely fashion. I thanked him profusely and he said to me such respectful words like, "you know your car better than we do. You know if something's wrong with it and we know how to fix it." Because of Matt I know I have a Toyota service center close to home that I can be comfortable with, but if Jason was my only choice I would choose another service center. Thank you, Matthew!!! More