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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,325 Reviews

4,325 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 05, 2025

Good person and very knowledgeable he goes above and beyond his Call of Duty just to make sure you're happy and pleased More

by BOW1HUNT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that our team member went above and beyond to ensure you had a great experience. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback!

January 03, 2025

This dealership is great, always kind to the customers. They are very fair with their pricing. More

by MRSTBIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your 5-star review! We're so glad to hear you had a great experience with our team. We truly value our customers and strive to offer fair pricing. We look forward to serving you again!

January 02, 2025

Is very good atencion y amabilidad del personal y el servicio personal es muy amable y atento More

by pedro85calderon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

DCH Wappingers Falls Toyota responded

¡Muchas gracias por tus amables palabras! Nos alegra saber que recibiste un excelente servicio y atención de nuestro equipo. ¡Esperamos poder ayudarte de nuevo pronto!

January 02, 2025

Excellent service, Lauren was most helpful and very knowledgeable of the device of my Tacoma. She's a gem! More

by JMINGLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Lauren was able to assist you with your Tacoma and provide excellent service. We'll be sure to pass along your praise to her!

January 02, 2025

Professional, courteous and always my go to for all my auto needs. I highly recommend More

by mkcfinest
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Jan 02, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We're so glad to be your go-to for all your auto needs. We truly appreciate your recommendation and look forward to assisting you again!

January 01, 2025

They were absolutely wonderful from the moment we spoke to them. We couldn’t have asked for better service! More

by JOED0129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Halstead
Jan 01, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear you had such a wonderful experience. Providing excellent service is always our goal!

December 30, 2024

Everything went great- I left my car overnight and it was serviced first thing and I got a call it was ready for pickup. When I arrived to pick up my car Matthew Maffucci was right there to take care of me. More

by CLIFTON.CHUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
Dec 30, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad everything went smoothly and that Matthew provided you with excellent service. We'll be sure to pass along your kind words to him. We appreciate your trust in us and look forward to assisting you again in the future!

December 30, 2024

Went for a simple oil change and NYS inspection and was told it would be 90 minutes. Agreed to a "30,000 mile mainteance package". There were no issues with the vechle as seen in the health reports. Fou More

by royjwood3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Fusaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 28, 2024

Courteous and attentive to customer needs. Thorough with feedback on work completed. Good price with coupon and inspection policy. More

by laurazvalentino
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear our team provided courteous and attentive service and kept you informed throughout the process. It's great to know the pricing and inspection policy met your expectations. We appreciate your feedback and look forward to assisting you again!

December 27, 2024

Excellent service . Rep was very professional and kept me informed of my service request it was a pleasure. More

by WALEEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear about your positive experience. Providing professional and transparent service is our priority, and we’re glad we could deliver. We look forward to assisting you again!

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