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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,375 Reviews

4,375 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 06, 2025

They are the best I went to Toyota on route 17 with my Highlander. They tell me they couldn’t find no problem with it. Very scary when you shut your car off and I don’t wanna start up. I took it back to W More

by RAYMONDANDDAPHNEBLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad we could help resolve the issue with your Highlander. We pride ourselves on providing professional and thorough service, and it's great to hear that we were able to take care of the problem when others couldn't. If you need anything else in the future, we're here to help!

February 05, 2025

Lauren Fusaro is a fantastic member of the service team: great communication, clear about service needs and rationale, and always friendly and professional. Thanks, Lauren! More

by CULP.CAROLINE
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re so glad to hear that Lauren Fusaro provided you with such a positive experience. Her communication and professionalism truly shine, and we’re lucky to have her on the team. We’ll be sure to pass along your thanks to Lauren!

February 04, 2025

She help me out lot with company recalls every time she always give good reply when u call More

by Patel
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that she has been helpful with your recalls and always provides great support. We truly appreciate your feedback! Let us know if you need anything else.

February 04, 2025

Nice people. Great environment. Loved the video clip. Keep up the good work. Thank you More

by BHATIA4000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're glad you enjoyed the video and had a great experience with us. We truly appreciate your support and look forward to seeing you again soon!

February 04, 2025

They kept me up to date with direct videos of the potential defects found and the recommended services needed to keep my automobile running smoothly More

by JOHNNATTRAS197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad you appreciated the updates and video documentation. Keeping you informed is our priority, and we're happy to know it helped with your car's maintenance. If you need anything else, don't hesitate to reach out!

February 03, 2025

Very efficient in their service. Out in a timely manner. Any and all issues explained. More

by RACER024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We're glad to hear that you found our service efficient and timely, and that all your concerns were clearly explained. We appreciate your feedback and look forward to serving you again!

February 02, 2025

When you get there you drive into the building eliminating the need to find a parking space. A service consultant is available shortly and their fees seem reasonable More

by Geo
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you had a positive experience with our convenient service process and reasonable fees. We always aim to make things as easy as possible for our customers. If you need anything else, don't hesitate to reach out!

February 02, 2025

Check in and check out was quick, easy, and efficient. However, it seems to me that part of regularly scheduled maintenance would be to test the accessory battery. Days after I had a regular maintenanc More

by PJRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 31, 2025

Thomas was one of the most thorough, helpful receivers I’ve ever met. I will look for whenever I come for service and will wait for him him to be available if possible. More

by DAWN.MV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're thrilled to hear that Thomas made such a positive impact with his thoroughness and helpfulness. We'll be sure to let him know how much you appreciated his service. We look forward to seeing you again and we'll make sure Thomas is available to assist whenever you need him!

January 30, 2025

Excellent job all around from service desk to actual service. Very pkeasant and smooth experience More

by GEORGEGALLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that your experience was smooth and pleasant from start to finish. We appreciate your feedback and look forward to serving you again soon!

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