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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,325 Reviews

4,325 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 10, 2025

Tom Hackett is the best employee that Toyota has - he is knowledgeable, efficient professional and trustworthy. The maintenance & service is great and is the main reason why I purchase my vehicles from DCH More

by francessurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that Tom Hackett provided such excellent service. We truly appreciate your loyalty and are grateful for your trust in DCH Toyota for both your vehicle purchases and maintenance needs. We look forward to serving you again soon!

January 10, 2025

Responsive, timely . pleasant. Always a pleasant experience there. Love that I am provided back and forth to my home. More

by LBMLCSW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that you had a pleasant experience with us. It's great to know our service, including the transportation to and from your home, made your visit more convenient. We look forward to seeing you again soon!

January 10, 2025

Fast, friendly service. Informed me of immediate services my vehicle required and services that may be needed in the near future. All in all, great experience. More

by Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're glad to hear you had a great experience with us. Our team strives to provide fast, friendly, and informative service, and we're happy to know it made a difference for you. Looking forward to assisting you again in the future!

January 10, 2025

Loyal customer for over 15 years for a reason! Professional and not at all pushy. More

by SHARNEE.M.KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your incredible loyalty over the past 15 years! We're so grateful for your continued trust and are happy to hear that you appreciate our professional and non-pushy approach. We look forward to serving you for many more years to come!

January 09, 2025

Scott was a great help to us when purchasing our new prius. He went to great lengths to make our purchase as smooth as possible and we felt like he had our best interests in mind at each step of the pro More

by ajmauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Marsh, Angel
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that Scott made your Prius purchase smooth and enjoyable, and that Angel’s support with the paperwork was helpful. We truly appreciate your kind words and are so glad you love your Prius Prime! If you need anything in the future, don’t hesitate to reach out.

January 09, 2025

Ms. Lauren was very nice to me. She is very proficient. I was extremely happy with her due to her professionalism. More

by Veliamcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that Ms. Lauren provided you with such professional and attentive service. Your kind words mean a lot, and we truly appreciate your feedback!

January 09, 2025

I just had my brakes done last year including the rotors. In your inspection you wrote brakes need attention soon. That’s xxxxxxxx they were just done and have very few miles on them. Trust is gone when it c More

by Dmahoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avi has been great
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 09, 2025

Sales rep Michael Newsham was awesome! He worked with me while test driving several cars. He walked me through the process and even arranged for heated seats to be installed. I strongly More

by KARENR843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your fantastic review! We're thrilled to hear that Michael Newsham made your car-buying experience so positive and helpful. It's great to know he went the extra mile to ensure you were comfortable and happy with your choice. We truly appreciate your recommendation and look forward to assisting you again in the future!

January 08, 2025

This dealership is fantastic. The staff is friendly and honest. It wasn’t the closest dealer to my house but it was worth the trip. More

by Ahmedkhalil2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We truly appreciate you making the trip to visit us. If you need anything in the future, we're always here to help!

January 07, 2025

Joshua did a great job with the entire deal. I’m very pleased . I would definitely buy another Toyota from him More

by cjpettit70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that Joshua provided excellent service and made your deal a great one. We're so glad you're pleased with your purchase and look forward to helping you again in the future! Enjoy your new Toyota!

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