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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,206 Reviews
Call Service Center (845) 288-1303

4,206 Reviews of DCH Wappingers Falls Toyota - Service Center

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October 21, 2024

Sold me a car that was not fully for sale. Radio did not work had to be replaced More

by Moedaddy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
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Oct 22, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 19, 2024

Very nice and professional treatment, very organized, clean and neat environment. Everybody’s friendly and accommodating. Thank you Mr. Rivera for taking care of my free oil change and thank you for not More

by SPETROPOULOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear you had a great experience with our team. It's wonderful to know that Mr. Rivera took good care of you during your visit. We appreciate your support and look forward to seeing you again soon!

October 19, 2024

DCH continues to do an excellent job working with me to keep my vehicle running properly. My advisor Tom listened my concerns and recommended the best options. More

by rs35125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

DCH Wappingers Falls Toyota responded

It's great to hear that Tom took the time to listen to your concerns and provide the best options for your vehicle! We appreciate your trust in DCH and are here to keep your car running smoothly. Thank you for sharing your positive experience!

October 19, 2024

greedy unnessary add ons forced on you trying to purchase a vechile. putting in purchase price. More

by robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 18, 2024

The GM did not keep firm apptmts to meet with me. ....did not pay $ 25 for a test drive, as promised....Cheap!!.. More

by SVDALPHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 18, 2024

Extremely courteous and polite. Explained each process in detail. Appreciate the area provided for customers to wait for vehicle to be serviced. Provided clear and concise informati More

by NANABUBBA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team. It’s our goal to keep you informed and comfortable during your visit. We appreciate your feedback and look forward to serving you again in the future!

October 18, 2024

I have purchased three vehicles from Toyota each time I come in it’s always a good experience even when they find things that need to be fixed I can count on them to be honest to know I do need a repair no More

by POPCRACKLESNAP56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your loyalty and trust in Wappinger Falls Toyota! We’re delighted to hear that you consistently have a great experience with us. Our team is committed to honesty and providing excellent service at fair prices. We look forward to continuing to serve you and your vehicle for many years to come!

October 17, 2024

The whole team is very responsive, polite, efficient snd my old car gets fixed despite it’s age. Tom is terrific More

by robindintiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren!!!
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Oct 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your fantastic feedback! We're thrilled to hear that our team, especially Tom, provided you with responsive and efficient service. It's great to know your old car is in good hands! If you need anything else, feel free to reach out!

October 17, 2024

Dealership provided prompt scheduling of appointment. Service was done in a professional manner and met my expectation for quality. More

by wpmelville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that your appointment was scheduled promptly and that the service met your expectations. Our team strives for professionalism and quality in every visit. We appreciate your support!

October 16, 2024

A big Thanks to the Service Manager at Wappingers Falls Toyota! His help and understanding of the situation has been greatly appreciated. More

by Renata.wild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that our Service Manager at Wappingers Falls Toyota was able to assist you. Your appreciation means a lot to us! If you need anything else, feel free to reach out.

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