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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,325 Reviews

4,325 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 17, 2025

Matt M. And John, the tech did an outstanding job could not be more satisfied with the work More

by LENTGREG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Maffuci
Jan 18, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that Matt M. and John exceeded your expectations with their outstanding work. We truly appreciate your feedback and are thrilled you're satisfied with the service. We look forward to assisting you again in the future!

January 17, 2025

They are very professional people the work finishes before the time that they said, happy with the service. More

by Edin Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re thrilled to hear that you were pleased with the professionalism and timely service. Our team works hard to exceed expectations, and we're glad we could make your experience a positive one. We look forward to serving you again!

January 16, 2025

First service at Toyota and my appointment was a pleasure. Lauren the service coordinator was a pleasure friendly, professional and listen to my issues. Waiting room was nice, clean and comfortable. More

by Mosulmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that Lauren made your first service appointment a pleasant one and that you enjoyed our comfortable waiting area. We appreciate your feedback about appointment scheduling and will work to improve this for future visits. We look forward to seeing you again!

January 16, 2025

DCH Toyota service department is the best of any dealership we have ever dealt with . My wife and I have had the pleasure of having Judy Deems arrange our service and warranty needs many times over More

by Dave&JoAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that Judy has consistently provided you with excellent service. We truly appreciate your loyalty and are always here to help with any of your service and warranty needs. Thank you for choosing DCH Toyota!

January 16, 2025

Dealership was very clean, plenty of snacks and complimentary. Tea and coffee. Nice waiting area And hardworking employees More

by saulriverajr.212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad you enjoyed the amenities and had a positive experience. We truly appreciate your kind words and look forward to welcoming you back soon!

January 16, 2025

It was my first time at this dealer as a new Toyota owner and I had so many questions - people were nice but I guess I was hoping for someone who had time to sit one on one with me. I felt like I was annoyin More

by Heidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

DCH Wappingers Falls Toyota responded

Heidi, thank you for sharing your experience with us! We apologize if you felt rushed and didn’t receive the one-on-one time you were hoping for. We truly value your questions and want to ensure you're comfortable and informed. We appreciate the thoughtful gesture with the Dunkin' Donuts—our team definitely appreciated it! Please don’t hesitate to reach out if you have any more questions or need further assistance. We’re here to help!

January 16, 2025

Shopping here was quick and easy, and our salesperson was friendly and knowledgeable. We’re pleased with the car. More

by Ejpgraham
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive experience! We're so glad to hear that your shopping process was smooth and that you’re happy with your new car. If you ever need anything else, feel free to reach out. Enjoy the ride!

January 16, 2025

Service people are great. Set up everything for me. Lauren was especially helpful because I require rides back and forth More

by riacord1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad Lauren could assist you with your needs. We strive to make every service experience as convenient as possible. Let us know if you need anything else!

January 16, 2025

Well this was the best of all time Matthew Maffucci makes the appointment for me 👍🏿to Matt More

by bluebery2418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad to hear that Matthew Maffucci made your experience the best one yet. We truly appreciate your kind words and look forward to assisting you again soon!

January 15, 2025

Very courteous and professional. Did an outstanding job informing me of my car. And very polite. More

by ELLENANDJIM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear you had a courteous and professional experience. Providing clear communication and excellent service is our top priority. We appreciate your feedback!

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