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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,420 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,420 reviews

October 22, 2024

As I’ve already mentioned, I’m sold on this service department. Judy and Tom are ⭐️⭐️⭐️⭐️⭐️+. Fortunately my credit is excellent and I was looking into another truck so I came here to Wappinger Falls T More

by Johnny Pel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : In service dept, The black gentleman, super helpful & kind!
Oct 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re delighted to hear that Judy and Tom provided you with such exceptional service. It's great to know you’re considering another truck with us! If you have any questions or need assistance as you explore your options, feel free to reach out. We look forward to helping you find the perfect vehicle!

October 22, 2024

They are not too bad but they didn’t address my missing parts on the air vent. This is a new vehicle and how did that part came off. They telling me that I have to order it from sales which will cost me ov More

by MARYOUNG67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations regarding the missing parts on your vehicle. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding, and we look forward to the opportunity to serve you better.

October 22, 2024

Excellent job. Judy is a wonderful professional. She explains all the issues in great detail and offers you the best Toyota offers. Great place to wait for your s More

by barranco57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

DCH Wappingers Falls Toyota responded

We’re thrilled to hear you had a great experience! Judy truly is an asset to our team, and we’re glad you appreciated her detailed explanations and service. Thank you for your kind words, and we look forward to seeing you again!

October 22, 2024

Our sales person, Scott was friendly, knowledgeable and professional. I would recommend anyone in the market for a new or used Toyota to visit DCH. More

by MICHAELCAZ
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Marsh
Oct 22, 2024 -

DCH Wappingers Falls Toyota responded

We’re thrilled to hear about your positive experience with Scott! Thank you for recommending us to others in the market for a Toyota. We appreciate your support and look forward to assisting you again in the future!

October 22, 2024

I would have given 5 stars if they would have washed my car like my car was there for over a month and when I got it back the amount of dirt on my car was crazy when I returned the loaner I took it to the More

by DNLAMBRECHT
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

DCH Wappingers Falls Toyota responded

We appreciate your feedback and sincerely apologize for the oversight regarding your car's cleanliness. We understand how important it is to receive your vehicle in top condition. Your comments will be addressed with our team to ensure we improve our service in the future. Thank you for your patience, and we hope to make your next experience a 5-star one!

October 22, 2024

Joseph degroodt was awesome. He got me the car that I wanted in one day. I cannot that you enough. Debbie Rios More

by debbierios971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph degroodt
Oct 22, 2024 -

DCH Wappingers Falls Toyota responded

We’re thrilled to hear about your fantastic experience with Joseph! It’s great that he was able to get you the car you wanted so quickly. Thank you for sharing your feedback, Debbie! Enjoy your new ride!

October 21, 2024

It was seemless making an appointment, the service I received was great, and my car was finished within 1 hr. I highly recommend this dealership! More

by suzi0617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're thrilled to hear that your appointment process was seamless and that you received great service. Your recommendation means a lot to us, and we look forward to seeing you again!

October 21, 2024

Fluids not topped off both windshield washers reservoirs low or empty. Oil and grease hand prints on grill and hood on a vehicle I just detailed the day before. Still examining the service but form what I c More

by CURTISMITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

DCH Wappingers Falls Toyota responded

Curtis, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 21, 2024

Customer service very poor. Like don’t care attitude.Other dealers call customer and reminder.They keep texting. More

by Zzaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Oct 22, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 21, 2024

Sold me a car that was not fully for sale. Radio did not work had to be replaced More

by Moedaddy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Oct 22, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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