DCH Wappingers Falls Toyota

I was treated with respect throughout the entire sales process. Mr. Schaefer worked hard to find the car I wanted even though DCH did not have one on site. Every time I have called to speak to Mr. Schae process. Mr. Schaefer worked hard to find the car I wanted even though DCH did not have one on site. Every time I have called to speak to Mr. Schaefer he immediately picked up the call or called me back within a half hour of leaving a message. He delivered my car when he promised to do so and was extremely helpful in explaining all of the car's features. As for my trade-in, a car with 220,000 miles and a shot transmission- Mr. Schaefer made a fair offer, which to my mind sealed the deal in buying my new car from DCH. Mr. Italiano took care of all of my financing requirements and obtained an excellent loan rate (lower than my credit union) for the purchase. He too was responsive to my telephone calls and arranged everything with a minimum infringement of my time. Overall, the experience was excellent. As I was leaving with the car, the dealership manager, Ira, came over and thanked me for my purchase, in a low key, but appropriate manner. I would certainly recommend this dealership to family and friends. More

Recently I took my Avalon in for a recall & inspection. Usually Taryan is my rep, She was out and Crystal took care of me. Both young ladies are wonderful people to be wotking for you. Dee al inspection. Usually Taryan is my rep, She was out and Crystal took care of me. Both young ladies are wonderful people to be wotking for you. Dee also entered the picture to explain a couple of issues regarding my inspection. Being I had another appointment she assured me I would be done In time. I was... with 15 minutes to spare. After all work was completed Dee took the time to go over little detail on my bill, which I really appreciated. My Avalon has never been serviced by anyone else other than DCH. I trust DHC to tke care of my Avalon. One other person I would like to give mention to.. is Art. A little over a year ago I was having a vibrating problem with my car. He so patiently worked with me and actually found and corrected the problem for me. I am sure there are others that are also good mechanics. Dan worked on my car this past time, he was very pleasant and informative. Needless to say, three weeks ago my son-in-law ( Martin Brogan) was looking for a car for my daughter, Being that I always commented on the service, and the fact he has driven our car at times while we were in Fl, he decided to go to DCH to see what you had to offer. Not only did he buy an Avalon He bought one with ALL the whistles. It is a beautiful car! Last BUT not least your service manager Jeff Walsh is one of the most exceptional people representing Toyota. Thank you so much for being there for an eldery senior citzen!!! (Your bagels and coffee are a plus). June Hodgeman ps: Just want to mention I developed a great friendship with a senior lady nearly seven years ago while getting my car serviced at DCH. She also has an Avalon. More

It is always a pleasure to have my vehicle serviced at this location. The excellent service, knowledge the service advisers and technicians have, regarding the vehicles and always being on time as to when this location. The excellent service, knowledge the service advisers and technicians have, regarding the vehicles and always being on time as to when they tell you when the service will be complete. This dealership is not only the place to purchase a vehicle, but to have serviced and maintained as well. Wappingers Falls Toyota, they do it right all of the time!!!!!!!!!!! More

Knowing that I had to make it to work in the morning, Jeff went out of his way to resolve a problem I had with my door quickly, which made me a happy customer, even though it was a very busy morning afte Jeff went out of his way to resolve a problem I had with my door quickly, which made me a happy customer, even though it was a very busy morning after a snow storm... I would definetely be happy to call DCH in the future for my service needs. More

This is my second time going to get work done on my car. Mr. Jefferey has made the time really enjoyable there by helping me through the process, his friendliness and professional manner. I would highly rec Mr. Jefferey has made the time really enjoyable there by helping me through the process, his friendliness and professional manner. I would highly recommend visiting this dealership for it's friendly and very helpful staff. More

To whom it may concern: On 01/12/11, I brought my 2007 To whom it may concern: On 01/12/11, I brought my 2007 Rav 4 to DCH for routine service. A Service employee heard me ask a representative if it wa To whom it may concern: On 01/12/11, I brought my 2007 Rav 4 to DCH for routine service. A Service employee heard me ask a representative if it was possible to re-program my remote so all doors would open with one button. ( As opposed to multiple buttons which to me was "maddning") Although I purchased the vehicle new from this dealership, my remote starter was installed by a vendor that was contracted by Toyota. Jeff Walsh intervened and advised me that they may need to contact this vendor to re-program my remote. He further stated that he would attempt to address my request by hooking it up to his laptop to reprogram it. His efforts were successful and I made his supervisor (Lee) aware of how satisfied with his dedication and perseverance. What made this occurrence more impressive was that it was the end of his shift (my appt. was at 3:50 PM) and there was heavy snowfall on this day. I'm sure that his shift was challenging due to the weather conditions but his focus remained on customer service. If Toyota has a recognition program for their employees, Jeff Walsh is most deserving of any such reward. Respectfully: Joseph Finnigan More

Service Department has been more helpful and friendly than any service department I have ever dealt with. I have had a recent bad experience with another toyota dealership which made me lean toward not than any service department I have ever dealt with. I have had a recent bad experience with another toyota dealership which made me lean toward not going with another toyota in the future. Because of the experience I have had with the DCH Wappingers service department I am considering changing my decision and sticking with toyota. More

I purchased a 2011 Toyota Venza today after doing on line research for a month. 2 weeks ago I sent an on-line request for more information. Deana Patmore responded to my on-line request via a phone call and research for a month. 2 weeks ago I sent an on-line request for more information. Deana Patmore responded to my on-line request via a phone call and voice mail within 45 minutes, on New Years Eve! Due to my job travel schedule, Deane and I traded emails for 2 weeks, of which were very detailed and informative. I finally found time to head into the dealership, where I spoke to and worked with Robert Goldberg. Robert made it very easy for me to make my decision to purchase his car after he went through all the details in a professional and honest manner. The best part was receiving good value for my trade in, slightly higher than Kelley Blue Book. I will recommend this dealership to friends and family and continue to purchase cars in the future here. Thank You Joseph Ribaudo More

Since I do several long-distance trips a year, my husband Since I do several long-distance trips a year, my husband wanted me to trade in my 3 year old car for a car with AWD and more of a presence on th Since I do several long-distance trips a year, my husband wanted me to trade in my 3 year old car for a car with AWD and more of a presence on the road. I spent much time researching online and at various dealerships to explore all of my options. An important factor to me was that my husband be present to help me with my final decision. Since he works long hours six days a week, that left us only Sundays to visit the dealerships to inquire and test drive together. I was extremely happy to find DCH Wappingers Falls Toyota open for business! (This seems to be rare in the car dealership line of work!) In fact on our first Sunday visit to DCH, our day had run a bit on the late side and the sales consultant that had initially met us, Rolando Dones, and the sales manager, Daryl Callahan, stayed after hours for us! My husband really wanted me to test drive the Venza, which was not on my original list. Rolando pointed out the Venzas on the lot and we went for a few test drives. I then went on to visit the dealership several times over the next few days to test drive several more Venzas. On one particular day when I stopped in, Rolando was off and another sales consultant, MJ, cheerfully offered to hunt down the Venza I wanted to look at and couldn't find, and brought it up to the showroom for me. When it came time to decide I was extremely thrilled that we didn't have to go through the typical price haggling! Sales manager Daryl Callahan gave us a trade-in value for my old car that was a bit more than KBB and Consumer's and a price on the new car that was also quite reasonable. (I am one to believe that a profit for the dealership of $500-$1,000 is fair...they are a business after all) Their initial price to me fell right in that range. SOLD!! My final decision ended up on the 2011, AWD, 6 cyl. Venza in Classic Silver Metallic. It was the best car-buying experience that I've EVER had! Everyone we dealt with at DCH made it such a pleasurable experience! When you find something great, you just have to share it...and I have been and will continue to do so about this dealership! Thank you for such an incredible experience! Oh, and I love my new Venza! Cindy Demetri More

I first came to the dealership looking for a car two years ago and worked with Cory Rheal. At the time I was interested in a car that was more suited to me than the one I was driving. Cory was very he years ago and worked with Cory Rheal. At the time I was interested in a car that was more suited to me than the one I was driving. Cory was very helpful and spent some time with me test driving and reviewing cars. He also followed up with me after to keep me posted on new arrivals that would be of interest to me. I did not buy anything at that time as nothing peak my interest. Recently I decided that I needed to switch to an all wheel drive vehicle after having moved, and my car no longer being suitable for my traveling conditions. I stopped into DCH Toyota on my way home from work and Cory happened to be working on this day. I let him know what my driving needs were and what I was looking for. I noted something that was of interest to me on the lot and he suggested others that may suit my needs but did not push me towards any vehicle in particular. After I test drove the vehicle I was interested in I decided it was the right vehicle for me. At no time did I feel pressured by Cory to settle for anything else, even though my chosen vehicle was likely one of the lowest priced all wheel drives on the lot. He even stayed past his normal working hours that day to finish the paperwork so that I could pick it up later in the week. This car buying experience was, in my opinion, what it should be like in all situations. I felt comfortable and non-pressured throughout the entire process. I do not regret my buy, and the experience as a whole was rather pleasurable considering the risk and stress normally involved with buying a vehicle. Not only did I find Cory to be very professional and helpful, but I also found that other employees at DCH Toyota were very personable and engaging as they chatted with me while Cory was processing my purchase. I have already recommended this facility to others and relayed what a great experience this was for me. In doing so I also heard some positive feedback from others that have heard of similar experiences at this facility. I will definitely remember this experience and facility in future vehicle purchases, and hope that others have the the same positive experience that I have had when dealing with this dealership. In closing I just want to thank DCH Toyota and Cory for the positive experience and fair treatment. It took two years but with fair and not pressured treatment their patience paid off! Considering I purchased my vehicle two days before Christmas I thank you for contributing to my having a happy holiday. All the best to all of you and hope you all have a lucrative and productive year! Best Wishes, The Pettits More