DCH Wappingers Falls Toyota

I could not be happier with the customer service and experience I received at DCH Toyota in Wappingers Falls. I had been incredibly frustrated with two other dealers before I arrived, and it only took experience I received at DCH Toyota in Wappingers Falls. I had been incredibly frustrated with two other dealers before I arrived, and it only took 5 minutes to realize my experience at this dealer would be very different. While everyone in the sales department was extremely helpful, I mainly worked with Robert Schaeffer. The match could not have been better! Robert was professional yet very personable, honestly answered all of my many questions, and provided clear information for every step of the purchasing process. He found the exact car I wanted, was able to secure it quickly, and willingly negotiated a fair and reasonable price in addition to offering a great rebate. The best part was that he completely took care of my unique trade-in vehicle situation without batting an eye. As a busy music teacher in the middle of concert season, it was such a luxury to have one less thing to worry about. From the time I entered the showroom to driving off in my new car a few days later, it was a delightful experience. I love my car, and I look forward to doing future business with DCH. Thank you! More

I was very pleased with my experience at DCH Wappingers Falls Toyota. I showed up on the lot knowing what car I was looking for and the minute I saw it, Mary Snoek was right there ready to help. I had my d Falls Toyota. I showed up on the lot knowing what car I was looking for and the minute I saw it, Mary Snoek was right there ready to help. I had my dad with me who asked all the tough questions and Mary remained helpful and friendly through all of them. I would absolutely recommend DCH and Mary to friends and family because it was a painless experience and I LOVE my car!! More

My first car buying experience was not pleasant. I paid way too much for the car and felt generally taken advantage of. The staff were friendly, accommodating and made me feel very good about my purchase. way too much for the car and felt generally taken advantage of. The staff were friendly, accommodating and made me feel very good about my purchase. I had not signed one of the forms in the correct place. Our sales person drove an hour and a half to my office to correct the error. I offered to come up and sign the form, but they insisted that I not be inconvenienced. My experience here was amazing. More

Richard was extremely helpful and professional throughout the entire sale. From the test drive to the moment he handed us our keys at the final sale he was accessible and answered all of our questions. He the entire sale. From the test drive to the moment he handed us our keys at the final sale he was accessible and answered all of our questions. He followed through with every aspect of the sale and gave us a final operating lesson of our Prius before we left without us requesting it. Richard gave us a thorough tour of the dealership including a mini lesson on where/how/when we bring our vehicle in for service and made sure we were happy before getting into our vehicle. Matt was friendly, thorough and knowledgeable of our financing needs and was courteous, professional and maintained a good sense of humor (an important part of it for me). Both individuals made us feel as though they made out deal personal to them. Thank you. More

It is a pleasure to deal with people like MJ Herring who was polite, decent, honest and dedicated to good customer service. Guess what it works and that's what people want! I give MJ a 5 out of 5. The days was polite, decent, honest and dedicated to good customer service. Guess what it works and that's what people want! I give MJ a 5 out of 5. The days of the old shyster car salesmen trying to cheat people and then use the "bad manager" techniques is hopefully a thing of the past. More

The Manager Doug greeted me as soon as I came in. He was very helpful and introduced Robert Schaeffer to help us. I can't say enough good things about Robert. He found the best price and affordable payment very helpful and introduced Robert Schaeffer to help us. I can't say enough good things about Robert. He found the best price and affordable payments for me. I love my Rav4 and I will recommend DCH to friends. More

I would recommend this dealership to friends and friends simply because the service we received from Michael Gruen, our sales person, was friendy, informative, swift and pleasant. When we bought our 2005 H simply because the service we received from Michael Gruen, our sales person, was friendy, informative, swift and pleasant. When we bought our 2005 Highander from him, he assured us he would keep in contact with us and he did. I know he will keep in contact with us with our new 2011 Highlander. We look forward to having a long relationship with Mike and DCH Toyota of Wappingers Falls, NY. Thank you. Mike More

I could not have asked for a better car shopping/buying experience! My lease was up and my due to life circumstances, I didn't expect to get any help when coming in to try and get a new vehicle. Then I met experience! My lease was up and my due to life circumstances, I didn't expect to get any help when coming in to try and get a new vehicle. Then I met Paul Mandras! Paul is an amazing person and made me feel worthy of a new vehicle. I'm a single mother raising three small children and I dreaded going into the showroom. I will NEVER go anywhere else besides DCH Toyota of Wappingers! Everyone I came into contact with there did everything they could to get me in a new vehicle. I came in on a Sunday and drove my new vehicle home Monday after work! Everyone was extremely accommodating, especially Paul! I definitely felt that he was watching out for me! Thanks again Paul! More

We leased the car we wanted, a 2011 Toyota Rav4, at a very good price. We were able to purchase just the features we wanted. The car was prepared and ready for us on the day and time requested. The bicy very good price. We were able to purchase just the features we wanted. The car was prepared and ready for us on the day and time requested. The bicycle rack trailer hitch receiver, we requested, was properly installed. More

I am the worlds biggest pain in the butt when it comes to spending my money. I must have called M.J Herring at least 50 times with various questions and he was able to answer them all and keep his cool, even spending my money. I must have called M.J Herring at least 50 times with various questions and he was able to answer them all and keep his cool, even when I was giving him a hard time. He returned all of my calls quickly and has even called since to see how I liked the truck. I'm going to stop by from time to time just to give him a hard time and I would definitely go see him for a next Toyota purchase.He also sold the first Tacoma TX Pro double cab to leave DCH Toyota...to me! The sales manager should give him a raise!!! More