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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,630 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,630 reviews

January 21, 2012

The dealer offered a very non intimidating atmosphere. The price they offered was very competitive and I didn't have to haggle. I bought the car for the price they first offered. No pressure was applied More

by leblanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose A. Vilar, Jose Villar
Jan 23, 2012 -

DCH Wappingers Falls Toyota responded

leblanc: Thank you for providing this awesome 5-star review. We're glad you found our hassle-free pricing to be as pleasant as it is equitable. Reviews like yours go a long way in allowing our future customers to understand how stress-free a car-buying experience can be. We appreciate that! On behalf of Jose and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride. Lee Burns, General Manager

January 20, 2012

Prior to this purchase of a 2012 Toyota Sienna, I bought a 2012 Tacoma for our business. The sales team was great, allowing me the flexibility without pressure to test drive other makes prior to choosing t More

by Sienna118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Dones and Jose Villar, Jose Villar
Jan 20, 2012 -

DCH Wappingers Falls Toyota responded

Sienna118: Wow. Two vehicles inside of three weeks. We appreciate the repeat business very much. Of course, we completely agree with you about the value and quality of the vehicles being a huge influence in the decision-making process. We understand that purchasing a vehicle is no small investment...and it's crucial to choose a brand that will stand the test of time. Needless to say, we believe you've made an excellent choice! We value your patronage and look forward to providing you with anything you may need in the future. On behalf of Rolando Dones, Jose Villar and everyone here at DCH Wappingers Falls Toyota, enjoy those new vehicles- Lee Burns, General Manager

January 20, 2012

Toyota is a great place to purchase a vehicle because they treat people like their family. From the time I walk into the place I was greeted with a warm and welcoming smile which gave me a sense of peac More

by taffeelyons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bellino
Jan 23, 2012 -

DCH Wappingers Falls Toyota responded

taffeelyons: Wow! This is a wonderful review...and we appreciate that you took the time to provide it. The atmosphere in DCH Wappingers Falls Toyota is unique for a dealership, isn't it? It tends to be more relaxed and friendly...and people are often surprised by how comfortable they feel here. John Bellino is a wonderful addition to our family...and I'm glad your experience was so positive. We are here for any additional questions that may pop up and look forward to seeing you in the future. On behalf of John and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride. Lee Burns, General Manager

January 19, 2012

I had such a great experience at Toyota finding the right car for me! Rolando was a great sales consultant,and helped me look for everything I was looking for in a car. The price was great! Over all I'm ve More

by Xoxjamielynnx1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Dones
Jan 20, 2012 -

DCH Wappingers Falls Toyota responded

xoxjamielynnx1: We're very happy that you're so happy! Thanks so much for this excellent review...it's testament to our commitment to ensure that every customer is extremely satisfied with their new vehicle. We appreciate the 5 stars and hope you'll recommend us to family and friends. We look forward to serving you in the future! On behalf of Rolando Dones and everyone here at DCH Wappingers Falls Toyota, enjoy that beautiful car- Lee Burns, General Manager

January 19, 2012

I just bought a used car from DCH Wappingers and it was a great experience. I had done some research before I went in and knew around what I wanted- and it was great because no one tried to talk me into som More

by kristaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pikal Patel, Pinkal Patel
Jan 23, 2012 -

DCH Wappingers Falls Toyota responded

kristaz: We appreciate this terrific review. It's important to point out that an integral part of our "hassle-free" experience is ensuring that the customer doesn't feel pressured into anything...and we're glad you felt comfortable and confident in your choice. We pride ourselves on educating and informing, more than bullying and coercing. It goes a long way towards customer loyalty and is the reason that so many of our customers return and will happily recommend friends and family. On behalf of Pinkal Patel and everyone here at DCH Wappingers Falls Toyota, we hope you enjoy that great ride- Lee Burns, General Manager

January 18, 2012

We, my wife Dorothy and I visited the dealership and was met by Bob Schaeffer. We explained we were interested in a Venza. Speaking to Bob was like talking to a friend. He was knowedgeable and had a way abo More

by gwraab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Schaeffer, Robert Schaeffer
Jan 18, 2012 -

DCH Wappingers Falls Toyota responded

gwraab: Congratulations on your new Venza. We appreciate this great review and hope you are enjoying that beautiful car. Robert Schaeffer has a natural way about him that is very accommodating and easy. It's probably why he's gotten so many wonderful reviews. We're glad your purchase experience was so positive and we look forward to seeing you in the future. On behalf of Robert Schaeffer and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

January 18, 2012

Overall we are very please this dealer. We did on-line quote and then went to the dealer to finalize the deal. They are very friendly and trying to help and satisfy our needs. More

by locindy_us
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
paul mandras
Jan 18, 2012 -

DCH Wappingers Falls Toyota responded

locindy_us: Thanks so much for providing this review! We appreciate your kind words and are glad you found the experience to be so positive. It's satisfying when a process goes the way you expect, right? Without the hassle or hidden agenda. We believe that this is the way car-buying is meant to be. On behalf of Paul and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride. Lee Burns, General Manager

January 18, 2012

When my husband told me about a certified Toyota Avalon he saw online I was immediately skeptical. He said that the price was right, the condition of the car was great and that the mileage was low. My in More

by Bullben123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ira Weiner, Melissa Sinapi and Rob (Finance)
Jan 18, 2012 -

DCH Wappingers Falls Toyota responded

Bullben123: Ha! Love this review!! You've perfectly captured both the initial skepticism and the eventual astonishment that is becoming a somewhat familiar reaction here at our dealership. It's great to actually read your reaction as it unfolds... I think your commentary will go a long way towards helping others to understand how truly different our process is from what someone may have experienced in the past when purchasing a vehicle. We pride ourselves on providing a truly hassle-free experience. On behalf of Melissa, Robert, Ira and everyone here at DCH Wappingers Falls Toyota, enjoy that beautiful Avalon- Lee Burns, General Manager

January 17, 2012

All the people we spoke with at DCH were friendly and explained their role in the sales process effectively. We enjoyed the "ho hassle" style of purchasing the car and felt the car was well-priced, rela More

by john.latino
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Melissa, Rob
Jan 17, 2012 -

DCH Wappingers Falls Toyota responded

john.latino: We appreciate this 5-star review...and we're glad you enjoyed our "hassle-free" process. We offer full disclosure on the value of your trade-in vehicle...and even offer the purchase price in writing separate to the amount quoted on your new vehicle. That's how you can be confident you've been treated fairly. We also look forward to serving you in the future and we appreciate your confidence in us, as well as your friends' recommendation. On behalf of Melissa, Robert and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride. Lee Burns, General Manager

January 17, 2012

What a well run machine! Both the car and staff were friendly, genuine and a pleasure to work with. I never felt like I was being pushed or railroaded. Great policies and MJ was a pleasure to work wit More

by dianka1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MJ Herring
Jan 17, 2012 -

DCH Wappingers Falls Toyota responded

dianka1955: Wow! What an awesome review. Your comments are deeply appreciated and confirm that our method of upfront pricing and full disclosure are absolutely the way to go. We strive to provide an excellent customer experience in both sales and service...and we will do our best to always meet or exceed your expectations. On behalf of MJ and everyone here at DCH Wappingers Falls Toyota, thanks for this review and enjoy that new ride. Lee Burns, General Manager

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