DCH Wappingers Falls Toyota

I had a very positive experience at DCH. Vinny was very nice to deal with. Both business managers were interested in my purchased. And Rob the finance guy was very nice also. Good experience. nice to deal with. Both business managers were interested in my purchased. And Rob the finance guy was very nice also. Good experience. More

I have owned quite a few cars in my lifetime - including both new & used - but I have NEVER encountered the quality of customer service as I've experienced at this dealership. It began when I was recently both new & used - but I have NEVER encountered the quality of customer service as I've experienced at this dealership. It began when I was recently involved in an auto accident; my previous Corolla LE was totaled by the insurance company so I had to choose a new car in a hurry!! From my first contact with DCH on the Internet (through the car buying assistance plan my insurance company offered) - to the moment I drove off the lot with my new Corolla LE, I was treated with intelligence, respect and professionalism by everyone with whom I came in contact. My sales person, Corey Rheal, was nothing short of amazing! I suppose he knew how stressful a situation I was in; right from the get-go he treated me, and my mom @ daughter who accompanied me, like royalty. He explained how everything would work, answered each and every one of my questions, and worked with me to design the perfect "package" for my needs & budget. When it turned out that he didn't have the exact car I wanted on the lot, he worked hard to get me one at another dealership; he was successful and never made me feel as though I was demanding too much! A week after I purchased my car, I returned, this time to the service dept. to have my new car "sealed" with a product Toyota offers.... I was able to book my appt. over the Internet (talk about convenience!!!) and the service folks were wonderful. I could go on and on, but I should close by mentioning that I was convinced to drive 45 minutes from my hometown out-of-state to DCH Wappingers Falls just because I was so impressed with the superior customer service and dedication to excellence that this dealership possessed. I will never go anywhere else for my future car purchases!!! (My brother owns 4 Toyotas and, after my recommendation, I doubt that he will ever go elsewhere either! :) More

Overall a pleasure to deal with. Had issue soon after purchase and was handled without question or hassel! A new way to see Toyota in Wappinger Falls !!!!! purchase and was handled without question or hassel! A new way to see Toyota in Wappinger Falls !!!!! More

I have never received customer service like this dealership. From the first person to the last person I saw I was treated with pleasant, quality service and being an ex bank manager (whom customer dealership. From the first person to the last person I saw I was treated with pleasant, quality service and being an ex bank manager (whom customer service was priority) I was really impressed with this dealership and the people that work there. I would recommend this Toyota dealership to anyone and everyone without the slightest hesitation. Thank you and Bravo to their owners. More

Great service from Mike!! He really made everything perfect. He did not give you the feeling of a typical dealer. I would recommend this dealership to anybody now. perfect. He did not give you the feeling of a typical dealer. I would recommend this dealership to anybody now. More

My experience with DCH Wappingers Falls Toyota was definitely a good one! I was in the market for a new car but had not made up my mind what make or manufacturer after test driving several models. DC definitely a good one! I was in the market for a new car but had not made up my mind what make or manufacturer after test driving several models. DCH was recommended to me by my granddaughter who had purchased a Rav4 vehicle from you. I took her advice and met with Robert who was not only friendly, but also knowledgeable, answering all of my questions. I was particularly impressed with the fact that we were never pressured or made to feel uncomfortable. After test driving the Rav4, I knew it would be the right vehicle for me. We were pleased with the purchase price and again, never felt pressured or uncomfortable. Robert was efficient in finding the vehicle I wanted since I had a list of preferences. All in all, we had a very positive experience and I would recommend this dealer to my friends! More

Dear Mr. Burns, I want to express my thanks to your Dear Mr. Burns, I want to express my thanks to your staff for being extraordinarily helpful and efficient throughout the process leading up to the pu Dear Mr. Burns, I want to express my thanks to your staff for being extraordinarily helpful and efficient throughout the process leading up to the purchase of my 2006 RAV 4. In particular, I want to say that Rolando Dones was exemplary in every way - polite, thorough, patient, responsive, timely and kind. I also interacted with Daryl, his manager, and with Robert Goldberg, your business manager. Daryl and Robert were also very helpful and exemplified high professional standards and excellent people skills throughout the process - as did Rolando, of course. In addition, the service manager was efficient in his assessment of my "vintage" 1990 Toyota Camry - the service department installed the remote starter I ordered within 24 hours. On one of the hottest days of the year last week, Rolando made sure I had plenty of cold water at my disposal and took great care in making sure I was comfortable throughout my "shopping" experience.This was, by far, the most pleasant and professionally well handled experience I have ever had in shopping for and purchasing a vehicle. If this RAV 4 performs the way I expect it will, you will have my business for the rest of my car purchasing and servicing days. Please extend my personal thanks to Rolando, Daryl and Robert. I am one very satisfied customer! Deborah DeWinter July 28, 2011 More

I was looking foward to purchasing my new toyota corolla.My sister and I went to toyota of wappingers. When we walked in, we met Rolando. He explained everything to us and we were very pleased. He w corolla.My sister and I went to toyota of wappingers. When we walked in, we met Rolando. He explained everything to us and we were very pleased. He was not just there to make sales, but he also gave us alot of information about the prices. He was extremley friendly and had incredible knowledge of the cars. I would recommend Rolando and Wappingers Falls toyota to any of my friends. I plan on returning in a few years if i need another car. The service at Toyota was great. More

We had to help a neighbor with a vehicleshe needed serviced and the dealership leant her a Camry while they were servicing her Prius.We got to see the Camry and how it handled.Also the staff were help serviced and the dealership leant her a Camry while they were servicing her Prius.We got to see the Camry and how it handled.Also the staff were helpful especially Melissa Sinapi.She gave us all the information about the Camry and of course the zero financing was a nice fact.We were so impressed with the loaner that we came back and bought a new one and Melissa Sinapi and Correy Rheal walked through the process very professionally.We are intending to make long trips and wanted a safe affordable vehicle and the Camry fit the need.We are so pleased with the whole process and we highly recommend this dealership in Wappinger Falls N.Y. and all the staff.Thank-you ! A very personal touch. Regards Steve and Liz Cochran More

I had purchased two vehicles here before, and I was always very satisfied! I told them what I was looking for and they found it for me. They are very professional and courteous and well informed and always very satisfied! I told them what I was looking for and they found it for me. They are very professional and courteous and well informed and I would definitely buy from them again. More