DCH Wappingers Falls Toyota

Very smooth transaction. The first impression from this business was an inquiry from using the “true car” app. The main reason that I started and ended here was the fact they The first impression from this business was an inquiry from using the “true car” app. The main reason that I started and ended here was the fact they didn’t contact me constantly. Mary from internet sales was very easy going and Peter in sales was a decent guy to deal with. I personally can’t stand people in sales but the experience was smooth. I would recommend them. More

Great Service! I was handled quickly, everyone was professional. The whole process was clearly explained to me. I would gladly come back. They take customer service I was handled quickly, everyone was professional. The whole process was clearly explained to me. I would gladly come back. They take customer service seriously More

A Pleasant Experience This was my second maintenance service appointment. Alicia was very pleasant and instructed me to avail of the elevator since I'm temporarily disabled This was my second maintenance service appointment. Alicia was very pleasant and instructed me to avail of the elevator since I'm temporarily disabled and using a cane. The waiting room and bathrooms were super clean. More

Great 👍 service always . The Best service Center in the north east. Always caring and frienly faces. I would recommend this service center to everyone I know. Thank you 😊 The Best service Center in the north east. Always caring and frienly faces. I would recommend this service center to everyone I know. Thank you 😊 More

On schedule, good communication throughout the process No bad surprises. Identified recommendations, clear on priority and cost and the work was done and car ready on time. The one surprise I did get No bad surprises. Identified recommendations, clear on priority and cost and the work was done and car ready on time. The one surprise I did get was a rebate, actually two of them for new tires and it was all set for me to drop in envelope to mail. Very happy with that. Thank you Kathleen!!! More

Long wait I went in for an oil change, And the wait was very long. I was told an hour and it was more like two hours I went in for an oil change, And the wait was very long. I was told an hour and it was more like two hours More

Excellent Service People were very courteous and efficient. Vey easy going experience. Mike was very friendly and answered all f my questions. Much better experience th People were very courteous and efficient. Vey easy going experience. Mike was very friendly and answered all f my questions. Much better experience than some I have had in the past More

Great Service and price - 2005 ToyotaTacoma Mike Giordano-assistant service manager initially gave me information on how to get my truck over to the dealership for repairs and took down all of Mike Giordano-assistant service manager initially gave me information on how to get my truck over to the dealership for repairs and took down all of the information to start a "Repair Order". My disabled Tacoma truck was then towed to the dealership for repairs. Assistant service manager -Kathleen Crosbie came outside and instructed the tow truck driver to place my truck close to the service shop entrance. The truck was looked at in short order and I was called with the price and parts needed to make the necessary repairs to the vehicle. It needed a new alternator and serpentine belt. The price was a little more than I had expected to spend and when I mentioned this they looked at the possibility of using an after-marked part instead. They found a replacement which has a Limited life-time warranty at a greatly reduced cost. Thank you Kathleen! Service Manager - Ben Carlson helped Kathleen find the best deal under these circumstances. Thank you Ben! Master Service Technician - Dave Church, as always, did a great job assessing the problem and then making the necessary repairs. Thank you Dave! Thank you all for your kindness, concern and professionalism in the way you treat me as a valued customer. More

5,000 Mile Check Up I took the vehicle in for the first check up. Mike Giordano took care of everything and it was a great experience. They took me in as soon as I got I took the vehicle in for the first check up. Mike Giordano took care of everything and it was a great experience. They took me in as soon as I got there and the work was completed in less time than anticipated. More

Oil Change an Tire Rotation My tire tread was getting low so I asked them to check and see if they needed replacing before they did the rotation. They recommended waiting until My tire tread was getting low so I asked them to check and see if they needed replacing before they did the rotation. They recommended waiting until the next service to replace the tires and completed the oil change and rotation in an hour while I waited. Reasonably fast service and friendly staff. More