DCH Wappingers Falls Toyota

25,000 service My maint required light came on. I called and got an appointment right away. They told me that my service contract was over that it was 2 years or 25, My maint required light came on. I called and got an appointment right away. They told me that my service contract was over that it was 2 years or 25,000 miles. I told Allison I knew nothing of that and she waived the fee. I was also told me inspection was up and that was also free of charge. The service is excellent and the customer service is way beyond expectation. Allison was very nice! More

Effortless. Nobody likes buying a car less than I. Single mom with a reasonable budget. Eric assured me along the whole process. Bought a great used Camry and can Nobody likes buying a car less than I. Single mom with a reasonable budget. Eric assured me along the whole process. Bought a great used Camry and can’t wait to have it for years to come. Next time I need another car I won’t hesitate to have Eric help me again. More

unusually long wait 9:30am service appointment for oil change and inspection Did not leave service waiting room until 11;45 This is totally unacceptable Service rep cl 9:30am service appointment for oil change and inspection Did not leave service waiting room until 11;45 This is totally unacceptable Service rep claims he "was looking for me for a while" I was sitting in the waiting area the entire time except for a quick bathroom visit of about three minutes at around 10:40. usually, the wait time for service is about an hour, so while this was unusual, it was also unacceptable. It was obvious to me that the service rep probably came while I was in the bathroom and did not come back out "looking for me" for another hour later As a longtime customer, I value the service provided by the dealership. However, my time is valuable and an excessive wait time is not tolerable More

always helpful and professional I have always brought my Toyota (currently with 100,000 miles) to DCH. In the past, have dealt with other dealerships and truly appreciate DCH's sales I have always brought my Toyota (currently with 100,000 miles) to DCH. In the past, have dealt with other dealerships and truly appreciate DCH's sales team and service. I am not over-charged, receive guidance in prioritizing work to be done, and never fail to have my car serviced when it is convenient to me. All staff have been professional, helpful and courteous. More

The place to buy a Toyota My experience started over the internet. Raven Dixon was helpful but not pushy. When it came time to make the deal she got the information I needed to My experience started over the internet. Raven Dixon was helpful but not pushy. When it came time to make the deal she got the information I needed to close the deal. The transition to the sales team was seemless. Great experience. More

Unresponsive Picked up Toyota Prius on Monday afternoon, but forgot to mention my 10% discount coupon on recommended service. Called that evening to see if I coul Picked up Toyota Prius on Monday afternoon, but forgot to mention my 10% discount coupon on recommended service. Called that evening to see if I could receive the 10% credit and left a message with “Joseph,” whom, I believe, was a call center person, not someone located in Wappingers. He said that someone would get back to me. No one did. I called on Tuesday and left a message with Dena Ramondo’s voice mail asking her to call back. She never called. I checked Lindsay Mahavik’s name below because her name was printed on my receipt. However, I had no interaction with her and she should not be judged by this review. I wrote a review earlier this week but I’m unsure it was actually submitted. It is now Friday and I have not been contacted by anyone from DCH Toyota! More

Great dealership, smooth and efficient. Had an excellent experience here, smooth and efficient. Was happy to know they cared about what I wanted and didn’t try and push me in to a higher pri Had an excellent experience here, smooth and efficient. Was happy to know they cared about what I wanted and didn’t try and push me in to a higher price model. Delivery was flawless and we were in and out quickly. I am highly recommending them! More

Excellent I received excellent customer service. 3rd time I’ve bought a car from DCH. They never disappoint. Will definitely come back for future car purchases. I received excellent customer service. 3rd time I’ve bought a car from DCH. They never disappoint. Will definitely come back for future car purchases. More

2014 Corolla Mike was great, he understood all of my requirements and efficiently set up my appointment to conform to my busy schedule. Everything that was suppose Mike was great, he understood all of my requirements and efficiently set up my appointment to conform to my busy schedule. Everything that was supposed to happen did happen on schedule and as promised. More

Very smooth transaction. The first impression from this business was an inquiry from using the “true car” app. The main reason that I started and ended here was the fact they The first impression from this business was an inquiry from using the “true car” app. The main reason that I started and ended here was the fact they didn’t contact me constantly. Mary from internet sales was very easy going and Peter in sales was a decent guy to deal with. I personally can’t stand people in sales but the experience was smooth. I would recommend them. More