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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,729 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,729 reviews

May 02, 2018

Good experience Was good place, staff was friendly n helpful. The only bad was the finance said I wait an hr to be seen by him turned out to be 2hrs More

by kme922
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pinkal Patel
May 10, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the review! We apologize about the prolonged wait, as we know our customers’ time is valuable. We will work to improve on this moving forward. Enjoy your new vehicle, and please come back to see us again soon! If you have any additional questions or concerns, I can be reached at (845) 296-4200. Sincerely, Lee Burns, General Manager

May 02, 2018

Good, until I signed the deal Willing to help, until I signed the deal. Then I waited for hours to see financial guy, almost walked out. Felt negativity for using my own bank and d More

by BruceP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 10, 2018 -

DCH Wappingers Falls Toyota responded

Bruce, thank you for taking the time to leave this review. While I am so glad that your love your truck, I am deeply disappointed in the experience you had while visiting with us. I would like the chance to speak with you in order to get more information and hopefully make amends. Please feel free to contact me at (845) 296-4200 at your earliest convenience. I can also be reached by email at lburns@dchusa.com. I look forward to speaking with you. Sincerely, Lee Burns, General Manager

May 02, 2018

Excellent buying experience Within 20 minutes of stepping into the dealership they 1- Gave me the best price on-a new Sienna 2- Gave me the MMR on my trade in 3- located the c More

by mcaleavey07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pinkal Patel
May 10, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent review! We appreciate your kind words.

May 02, 2018

Service needed on my 2009 Rav 4 Evin took the time to go over repairs needed on my 09 Rav 4 . They were going to be expensive and felt better after talking to him. More

by kunderwood4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
May 10, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review!

May 01, 2018

Always great service, bagels make morning appointments easy! Love the staff. I had to get my 25K service and get my snow tires taken off. They put them in the car nicely and marked them so I'll be all set for ne More

by ALLY.M.LAMPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia
May 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the fabulous feedback! We are so happy to hear that our service staff and our amenities made your day better!

May 01, 2018

Great experience Everyone we worked with (Michael, Naeem and Daryl) was professional, helpful and responsive to our needs and questions. We had a great experience and More

by Julia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall
May 03, 2018 -

DCH Wappingers Falls Toyota responded

We are so glad to hear that you had a great experience with our team! Thank you for the review, Julia!

April 30, 2018

Great experience Very friendly and knowledgeable staff. Would recommend to anyone in the market for a car. Very flexible and accommodating service. Staff worked with u More

by heatherording
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall
May 03, 2018 -

DCH Wappingers Falls Toyota responded

We appreciate your kind words and recommendation!

April 30, 2018

Great experience! Eric Lahl helped me to pick our our new Highlander. Eric was trust-worthy, flexible, and accommodating. I never felt as if he was trying to up-sell me More

by NYR02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Lahl
May 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We are so glad we could make your experience pleasant and low-stress for you and your wife!

April 30, 2018

Excellent DCH Wappingers Falls Toyota is one of the best car dealers my husband and I have ever been to. We have been customers of DCH for over 16 years. Their More

by dolores0918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pinkal Patel, Naeem Randall, Nathaniel Pickett
May 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for your recommendation! We’re delighted to have provided you with first-class service each time! We look forward to your next visit!

April 30, 2018

Friendly, prompt service!! My service associate Lindsey was cheerful and quick about getting our car into service. I had a deadline and, as promised, my car was ready on time. T More

by DAN.PRESSLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Mahavik
May 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the awesome feedback, Dan! We’re pleased that you enjoyed our facility and amenities!

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