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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,727 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,727 reviews

July 02, 2018

Awesome! Romey was an excellent sales rep. He was patient, considerate & very helpful. If there was a problem he handled it immediately by introducing me to wh More

by shawnette.burns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Romy Ruette
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Shawnette, thank you for the wonderful review! We're glad Romey took great care of you during your car-buying experience.

July 02, 2018

Positive, helpful, no pressure sales Chris was able to answer any questions we had about the Toyota Highlander and discuss our options. We had a very positive, friendly, no-pressure sales More

by mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Heimink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-stars! We're happy to hear that Chris gave you a no-hassle, pressure-free experience. Enjoy your new Highlander!

July 02, 2018

2nd car we buy from them So far we have had 2 great experiences with DCH...first we bought a car for my mother which she absolutely loves and got a great deal and now my husba More

by bianca_2519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pinkal Patel, Wilfrin Quezada, Jeffrey Seals
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Bianca, thank you for your wonderful review! We're so glad to have your business!

July 01, 2018

Good service, BUT... They fixed my broken air conditioning, however I asked the service people to fix it over a month ago and they never even looked at it. This previousl More

by PDLich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Nathaniel Pickett
Jul 11, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the review. While we are happy to hear that you are overall satisfied with our dealership, I am disappointed that not all aspects were worthy of 5-stars. I sincerely apologize for the error and any inconvenience it has caused you. At your earliest convenience, please contact me at 845-296-4200 or email me at bcarlson@dchusa.com so we can further discuss your concerns and hopefully restore your faith in us. I hope to hear from you soon. Sincerely, Ben Carlson, Service Director

July 01, 2018

Great!! Kathleen was very helpful. Will continue to get my oil changed there. The price is great for oil changes and loved that the inspection was free. More

by Pault1202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Paul, thank you for the stellar review! We're glad Kathleen took great care of you and we look forward to seeing you for your next service visit!

June 30, 2018

Service Excellent friendly service. I was checked in quickly.Dena was very friendly. The car was ready when promised. I would recommend to anyone . Been going More

by The Irishman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We truly appreciate the recommendation.

June 30, 2018

Great Service I was in and out in under an hour for a NYS inspection. The waiting room was comfortable while I waited and if I had wanted there was coffee/bagels/c More

by njellis7021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
It was another male service person not listed here
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent review! We're glad your service visit was speedy and enjoyable!

June 30, 2018

fast good service team the service for my vehicle could not have been better. they worked quickly and resolved all of my issues they kept my wait time to a minimum. thanks More

by jammer417@optonline.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of her name and I dont see apic.. your employee has helped me and other with a big smile.. she is the 1st desk in the bay entry east side of the building, Evin Calderon
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the stellar review! We're happy to hear you had a great service visit!

June 29, 2018

30,000 maintenance They got some kind of fluid all over my hood and windshield. Had to go to a car wash right away and wash it because I didn't know what it was. More

by chris.aylward0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Chris, thanks for the review, and taking my call to speak to you about this. While I’m sorry to hear about the fluid on your windshield and hood, I’m glad to see it was something simple. If you should need anything else please call me directly at 845-296-4261.

June 29, 2018

No pressure dealership They were very helpful and friendly during the process and did not try to rush us. They did not use high pressure sales tactics like other places I ha More

by Mannoonesees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Heimink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schaeffer, Naeem Randall
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the 5-star review! We're glad you had a pressure-free experience with us!

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