DCH Wappingers Falls Toyota

Salesman miscommunicated applicability of incentives to my purchase and general manager wouldn’t come down on price citing company policy. Trade in value was not communicated to me until the finance porti my purchase and general manager wouldn’t come down on price citing company policy. Trade in value was not communicated to me until the finance portion which was well after the appraisal was completed. at finance, they didn’t proof the bill of sale and left off credits that had been discussed no more than 5 minutes prior. If I hadn’t reviewed the bill closely I would have been overcharged by $1250 due to the hasty work done at the finance desk. General manager would not offer any concessions to apply a measly $500 military rebate because the finance was done through a 3rd party bank which was also not explained by the salesman. I only received one key fob and the salesman had to find out why and he said that I would either receive it in the mail from the dealer when one came in or directly from Toyota. I only went through with the purchase because I custom ordered the vehicle 6 months ago and wasn’t about to start that process all over again. But overall as a dealer they were not the best I’ve worked with. More

I was there yesterday and had my oil changed the lady trained a newbie from the service dept was rude and terrible public relation sucks and not helpful she's not there for her customers she doesn’t eve trained a newbie from the service dept was rude and terrible public relation sucks and not helpful she's not there for her customers she doesn’t even know what she’s doing . I’m surprised you had her trained someone 🤦‍♂️ I just don’t know her name . More

Jamie was very friendly and helpful never push and listen to what I wanted Was my best experience in car purchase. Will recommend to anyone looking to first stop in there. Great around staff to what I wanted Was my best experience in car purchase. Will recommend to anyone looking to first stop in there. Great around staff More

Shady. Sold me a scratched 2021 Rav 4 Hybrid Limited. Fail to deliver on repair on weekend. Still more than a week no resolution. Finance department or sales person did not mention there is 2 years of fr Fail to deliver on repair on weekend. Still more than a week no resolution. Finance department or sales person did not mention there is 2 years of free Toyota care. They rather sell on stuff you don’t need like oil changes that are included in Toyota’s care. More

Jason was very professional and friendly he answered all our questions in details. Thanks for your great customer service! I would definitely recommend friends and family. our questions in details. Thanks for your great customer service! I would definitely recommend friends and family. More

When I visit the dealership, the staff is friendly and the dealership is clean. The service department advisor is usually knowledgeable about my problem or service visit. the dealership is clean. The service department advisor is usually knowledgeable about my problem or service visit. More

Great experience, easy to work with. Would definitely do business with again. This was second goos experience at DCH toyota. Jaime was great with sale of vehicle. business with again. This was second goos experience at DCH toyota. Jaime was great with sale of vehicle. More

I purchased a used Honda Civic from DCH and the staff treated me as valuable as if I were buying new. A very positive experience. treated me as valuable as if I were buying new. A very positive experience. More

Keith was very helpful and did a great job it was a nice change to not have the service person upsell me I very much appreciate this change to not have the service person upsell me I very much appreciate this More

They had the 4runner we wanted, the salesperson was nice. Price was hardly negotiable and they kept coming back saying if you don’t buy it someone else will take it off your hands. Shouldn’t be how you sell Price was hardly negotiable and they kept coming back saying if you don’t buy it someone else will take it off your hands. Shouldn’t be how you sell cars. Don’t expect to not break the bank with them. More