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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,192 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,192 reviews

July 25, 2020

5 sgar on brake.and inspection. But I don't understand how uoi you gave a green check to cabin air filter. I opened it--- dirty and covered with leaves! More

by GSPROKOP
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon
Jul 27, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback! We're happy to hear that you had a good experience working with our team but we're sorry to hear about the cabin air filter. If we can assist you further please do not hesitate to contact us at (845) 288-0892.

July 24, 2020

DCH Toyota Wappingers has an Excellent Service Department & Staff. Michael & Ben, Thank you for your commitment to excellence. I am very satisfied as a customer. More

by dalefenimore
Recommend Dealer
Yes
Employees Worked With
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Giordano
Jul 27, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the great review regarding your recent visit! We're happy to hear our service team went above and beyond to provide you with exceptional service.

July 24, 2020

Happy with my experience. Close to home and Toyota name swayed my decision. Have owned Toyota in past and mother, sister and brother also own Toyotas. More

by ckckelly
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! We're so happy to hear you had a pleasant experience.

July 24, 2020

Always a pleasure! Whether getting my car serviced or my recently leasing a new Prime, it is always a pleasure doing business with DCH Toyota Wappingers. Friendly, knowl More

by DSARGENT846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

DCH Wappingers Falls Toyota responded

We truly appreciate you taking the time to provide your feedback and your loyalty to our dealership! Thank you for the positive feedback!

July 23, 2020

Vehicle inspections During the month of June two of my vehicles were due for inspection at different dates .. I called my neighborhood Toyota Dealer for an appointment bu More

by RONALD.LBLOUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jul 23, 2020 -

DCH Wappingers Falls Toyota responded

Ronald, we appreciate the positive feedback! We're happy to hear our team provided you with such exceptional service. We hope to see you again in the future!

July 23, 2020

Not satisfied. There is no reason for an oil change to take 1 and a half hours. Don’t know whether I will be back More

by JACKW211
Recommend Dealer
No
Employees Worked With
Did not get name
Sep 02, 2020 -

DCH Wappingers Falls Toyota responded

Hello, You are 100% correct, this should not have happened. I am very sorry. This is not the service you should expect from our dealership. Since covid it took us some time to get our staffing levels back up. I can assure you that this will not happen again. Please contact me directly @ 845-296-4261 or bcarlson@dchusa.com with any other questions or concerns. Thank you, Ben Carlson Fixed Operations Manager

July 22, 2020

Car would not start. Jumoed car & drove it to Toyota Evin said to drive it straight to Toyota & he would take care of it. I did not have an actual appointment, but Evin accommodated me. Found out a "cell More

by mostrans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jul 23, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! We're so happy Evin went above and beyond to assist you and make your experience a great one. We hope your Camry is running smoothly!

July 22, 2020

Recall on low pressure fuel pump. Car smelled strongly of gas after. Called and asked if normal. Couldn't tell me. Brought back. Said was normal. Wasted trip. More

by GAVSMOM1104
Recommend Dealer
No
Employees Worked With
Evin Calderon, Mike Giordano
Jul 22, 2020 -

DCH Wappingers Falls Toyota responded

Mrs, Landry I'm very sorry to hear of your experience, this is not what you should expect from our service department. I left you a detailed message this morning. I wish we were able to connect before you came back in. I would like to discuses this further. I'm sorry we waisted your time. Please call me at your earliest convenience. Ben Carlson Fixed Operation Manager 845-27-96-4261

July 22, 2020

good service I had a good experience during my last visit. The service department was friendly, recommended necessary repairs and was respectful of my time and cle More

by rs35125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Jul 23, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback! It's a pleasure to know our service department provided you with amazing service. We hope you will think of us again in the future!

July 21, 2020

I had the most amazing experience at Toyota in Wappingers Falls. Mike was so helpful and patient with me. I purchased my dream car and I couldn’t be happier! I will recommend Toyota, as well as Mike, to all More

by adrianna
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

DCH Wappingers Falls Toyota responded

Adrianna, thank you for your kind words! We're so happy Mike was able to provide you with exceptional service. We truly appreciate your loyalty to our dealership!

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