DCH Wappingers Falls Toyota

Purchased 2 new vehicles for me and my fiancé the process was pretty quick and efficient Jaime was a huge help during the whole process stayed in contact and streamlined everything Will absolutely be back was pretty quick and efficient Jaime was a huge help during the whole process stayed in contact and streamlined everything Will absolutely be back in the future More

They never told me that I had to do my car. I had to do the abs & gas pump. Mike told me that they should of told you. I wanted to say thank you for Mike Giordano to say thank you the abs & gas pump. Mike told me that they should of told you. I wanted to say thank you for Mike Giordano to say thank you More

We went in with a mission and Eric helped us get through the process quickly and painlessly. I would definitely recommend him as your sales associate. the process quickly and painlessly. I would definitely recommend him as your sales associate. More

The service from Juan was great. Did not feel pressured to make a decision and made the process comfortable. They worked with me to leave with the vehicle that I wanted at a monthly payment I could afford. to make a decision and made the process comfortable. They worked with me to leave with the vehicle that I wanted at a monthly payment I could afford. More

Quoted an hour wait time for inspection and left well before the hour was up. Employees are always pleasant to speak to and receipt was well documented for all covered points! before the hour was up. Employees are always pleasant to speak to and receipt was well documented for all covered points! More

Excellent customer service as always. Evin is an outstanding asset to DCH he always goes the extra mile for the customer with his knowledge and honesty. outstanding asset to DCH he always goes the extra mile for the customer with his knowledge and honesty. More

The wait was very long for the work that was done. I was never updated by service about how everything was going and that was for two hours. never updated by service about how everything was going and that was for two hours. More

Kathleen Crosbie, I cannot thank enough for going the extra "miles" to help me. I have had an issue with my brand new Toyota Camry since the day I purchased regarding the fuel door not opening. Each tim extra "miles" to help me. I have had an issue with my brand new Toyota Camry since the day I purchased regarding the fuel door not opening. Each time, I was told it need to be lubricated and it was, the next service visit was a spring that needed adjustment and it was adjusted, etc. It still did not solve the problem and It was so inconvenient for me since I needed two people to help put fuel in my car. Finally, this last service visit, I found a representative who went the extra mile and made sure this issue was solved. She called the parts department and had a new spring assembly installed. She walked me out to my car when finished and made sure that it worked properly with me before I left the dealership. She also made sure I understood the details of my next service visit for my vehicle. Kathleen is personable, helpful and takes her job seriously. This is the first time I have met her. I will definitely ask for her again when calling. I was beginning to get discouraged about the service center at DCH Toyota. More

Best dealership I've ever dealt with! I was looking to put a deposit on an upcoming vehicle. I made a few phone calls to some local dealerships that couldn't give me much information. So I decided broaden put a deposit on an upcoming vehicle. I made a few phone calls to some local dealerships that couldn't give me much information. So I decided broaden my search for this particular vehicle and that's how I ended up at this dealer. From my very first phone call with Mary she was very pleasant and informative. She set me up with Mike N. who was excellent. He gave me a no hassle price from the get go and he was in constant contact with me about the delivery date and any questions that I had. When the vehicle did arrive he made the whole process so smooth. The whole deal was basically done before I arrived, which included my trade appraisal and setting me up with financing. Dylan from finance was also great. He didn't try any high pressure tactics to get me into an extended warranty. He just explained everything to me and let me decide for myself. Well worth the two hour drive from where I live! Would absolutely recommend this dealership to friends and family More

I had some not so routine service on a vehicle I purchased from them. The service person was very helpful and the work performed was spot on. Excellent service. purchased from them. The service person was very helpful and the work performed was spot on. Excellent service. More