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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,203 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,203 reviews

October 14, 2020

I have buying cars many times. This is the first time I have been free of stress because of your hassle free policy and great service from Romaine before during and after the purchase. More

by quochp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Romaine Newby
Oct 16, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 13, 2020

My tacoma had a transmission flush and everybody I dealt with was polite and quick. Waiting area is clean and enough space to safely distance More

by ACCENT35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt, Allison Croshier
Oct 14, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 13, 2020

Very accommodating making the service appointment. Service was done promptly. Waiting room very comfortable. Staff were all friendly and cheerful in addition to their efficiency. More

by RICH9654
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith Halstead
Oct 14, 2020 -

DCH Wappingers Falls Toyota responded

Rich, thank you for the positive feedback regarding your recent experience with us!

October 13, 2020

I think the quality of work could have been better.There where scuffs and small scratches around the area where drip mouldings were replaced.The length of time it took could have been less also. More

by Timb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

DCH Wappingers Falls Toyota responded

Hi Tim, Thank you for the feedback. It was nice meeting you the other day when we looked at those moldings. I agree they should have come and better condition out of the packaging, being on top of the roof makes them not visible which is a good thing. Please let me know if you have any further questions or concerns. Thank you, Ben

Oct 14, 2020 -

Timb responded

I have always taken care of all my vehicles and I see everything,especially brand new vehicles that cost a lot of money hopefully my next customer service will be better.

October 13, 2020

They were able to find the recall parts needed, been unavailable sure g covid 19 F ast courteous, professional polite service.hepes me get problems resolved thanks. More

by kwhalen3629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Giordano
Oct 14, 2020 -

DCH Wappingers Falls Toyota responded

We truly appreciate you taking the time to provide such great feedback! We're happy our team could assist you and provide you with such great service!

October 13, 2020

I am new to owning a Toyota. I purchased a 2013 RAV4 from my Momand needed quite a few repairs. I am extremely happy with my service experience!! More

by TLGUADAGNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! We're happy to hear Momand could assist you and make your first Toyota experience a good one. Welcome to the family!

October 12, 2020

Wonderful service and professionalism as usual from this dealership. Melissa Sinapi is the best. I called her up and told her what I needed and she delivered as usual. Thank you! More

by wildnight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! It's great to hear that Melissa could assist you and provide you with exceptional service! We look forward to assisting you again in the future!

October 12, 2020

Daniel was very helpful in helping me buy a used car for my daughter. The showroom was clean and very professional. I would definitely recommend this dealership. Overall great experience! More

by Karen47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Daniel Sweeney
Oct 14, 2020 -

DCH Wappingers Falls Toyota responded

Karen, thank you for the excellent five-star review! We're pleased to hear you had a great experience working with Daniel!

October 10, 2020

Very helpful and finished my car very quickly. Answered all my questions. Spent the time with me to set my car display the way I wanted. Very pleasant. More

by danst1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Oct 12, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know our staff provided you with excellent service and you had a great experience at our dealership!

October 10, 2020

Service was fast thorough and made me very happy. The waiting area was clean and spaced out to make everyone feel comfortable and safe. Thank you More

by t.herbert50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cimorelli
Oct 12, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback! We're so happy to hear you had a pleasant experience at our dealership!

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