DCH Wappingers Falls Toyota

It was very easy to get an appointment. I had a 25000 mile service which was performed efficiently and quickly. The personal were polite and efficient. This is our 4th lease with DCH Wappingers Falls To mile service which was performed efficiently and quickly. The personal were polite and efficient. This is our 4th lease with DCH Wappingers Falls Toyota. It is always a pleasure going to my dealer for service. More

Nate was professional, knowledgeable and a pleasure to work with. He had trucks ready to look at when I arrived. Attention to detail like this is why I would come back to DCH. work with. He had trucks ready to look at when I arrived. Attention to detail like this is why I would come back to DCH. More

Service personnel were very responsive to my concerns and worked with my insurance adjuster to make sure the cost estimate and repairs were completed as promised. Time for the repairs were accurate and f worked with my insurance adjuster to make sure the cost estimate and repairs were completed as promised. Time for the repairs were accurate and final result was immaculate! More

Great service and clear that cleanliness and safety is of extra importance these days! Only drawback was it took a bit longer than it should have. extra importance these days! Only drawback was it took a bit longer than it should have. More

Service performed was satisfactory. Service visit was for covered service. Additional work was needed Labor rates were totally unreasonable, \. Battery replacement labor cost we excessive. Won't return. covered service. Additional work was needed Labor rates were totally unreasonable, \. Battery replacement labor cost we excessive. Won't return. More

The intake staff in the Service Department were professional and properly recorded the issues concerning my cars. Service performed on my cars was seasonal tire changes and oil changes.When I arriv professional and properly recorded the issues concerning my cars. Service performed on my cars was seasonal tire changes and oil changes.When I arrived home I found out that neither set of tires had chalk marks on the sidewalls to enable proper tire rotation when they will be reinstalled on the cars in the Springtime. Why a one star rating? Because I’ve been bringing my cars to this shop for 20 years and they have been making the same xxxx mistake 75% of the time. I’m fed up. And they charge prices 40% above reputable local car shops for this? Where is the professionalism, attention to detail and supervisory oversight? Do they care that my expensive, premium car tires will be reinstalled after winter without proper regard for tire rotation, ensuring uneven wear? Who will have to pay for prematurely degraded tires due to this blunder? Why ME, the customer, of course! Every time I’ve complained in the past they apologized, but never instituted a system to prevent this from happening. Management is asleep at the wheel. More

Came in for a 25000 service, waited an hour an 20 minutes for a tire rotation and tire pressure check, not clear on what service is covered on a certified used car, so I called for clarification the next day for a tire rotation and tire pressure check, not clear on what service is covered on a certified used car, so I called for clarification the next day. More

Never replaced my transmission oil whenever I took it there for 4 years then hit with an almost 8000 dollar bill to put in a new one in these hard times and have yet to get a proper explanation about why there for 4 years then hit with an almost 8000 dollar bill to put in a new one in these hard times and have yet to get a proper explanation about why oil was never changed More

Mike N. In sales was fantastic, very knowledgeable and courteous. This was the best dealership experience I've ever had! He was very patient with all of my questions. courteous. This was the best dealership experience I've ever had! He was very patient with all of my questions. More

Amazing service and follow up. Chris was responsive and took care of all of the details in a few days. would recommend to anyone and will be back! took care of all of the details in a few days. would recommend to anyone and will be back! More