DCH Wappingers Falls Toyota

I was nervous and apprehensive to buy a new car. I was mentally preparing myself for it to be a frustrating, stressful experience. Within minutes however, Nate melted away any apprehension I came in with. mentally preparing myself for it to be a frustrating, stressful experience. Within minutes however, Nate melted away any apprehension I came in with. He was incredibly knowledgeable, helpful, and patient with me. I left the dealership with a new car within a few hours. His kindness and professionalism is unmatched. Nate went above and beyond make the process seamless and I couldn't be happier with my purchase. He sets the bar for customer experience. More

Nathaniel Pickett made my car buying experience stress-free. I will be referring my friends and family to Nate. I need more than 5 stars! stress-free. I will be referring my friends and family to Nate. I need more than 5 stars! More

Jaime Garcia did an excellent job helping us with our purchase of a certified preowned 2017 Prius Prime. He was helpful and courteous. I would purchase from him again. purchase of a certified preowned 2017 Prius Prime. He was helpful and courteous. I would purchase from him again. More

SO GLAD THEY GOT MY AUTO START WORKING DURING THESE VERY COLD DAYS WE ARE HAVING. GREAT SERVICE DEPT,NO JOB TOO TOUGH FOR THEM TO HANDLE. COLD DAYS WE ARE HAVING. GREAT SERVICE DEPT,NO JOB TOO TOUGH FOR THEM TO HANDLE. More

Salesman was attentive and helpful while I was at the dealership, but unresponsive to phone messages and emails on his days off. First not telling me that the car I placed a deposit on was unobtainable. dealership, but unresponsive to phone messages and emails on his days off. First not telling me that the car I placed a deposit on was unobtainable. Then after promising me to let me know of any delays for a Saturday delivery for the replacement car, neglected to inform me he was off on Thursday and Friday. I left two phone messages and one email over those two days, which were finally answered after 7pm on Friday. I still could not get needed info for my down-payment (amount for certified bank check). I finally got a call from the Finance department 10 minutes before the bank closed on Saturday, too late to get the certified check. Finance did step up and allow me to use a credit card for my down-payment which allowed me to get my car on the scheduled day. More

My service request was for TPSI sensor. I was told, tires and sensor checked and all cleared. It appeared that the TPSI re-appeared after I left the shop. I called service manager to alert him. When I reache and sensor checked and all cleared. It appeared that the TPSI re-appeared after I left the shop. I called service manager to alert him. When I reached home after 60 miles away, i felt vehicle swaying. It turned out that the rear driver side tire was very soft. Evidently, technicians NEVER checked out the TPSI sensor. Besides, I have full NITROFILL coverage for the tire but no I am forced to put regular air into the tire. You are left endangered instead of secured! How can one trust this kind of work from a dealer, especially when you are so far away? There was a previous incident also that I really did not want to mention but now I need to bring it up because it shows how careless these folks are! I drove out the shop with a loud noise coming from under the radiator. It turned out that they has forgotten to screw on the cover plate after inspecting vehicle from below. More

Arrived to find appt was booked for wrong day. Fortunately, service still accommodated me. Staffer kept me informed, but it was a long wait for part. Overpriced battery. Fortunately, service still accommodated me. Staffer kept me informed, but it was a long wait for part. Overpriced battery. More