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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,379 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,379 reviews

September 01, 2021

The people are they are friendly and clear on what your getting into weather buying or getting it serviced. They don't push you into anything unless you ask for it from my experience. More

by nikita9293
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review!

August 31, 2021

Worst experience I’ve ever had. Was treated terribly by Evin in the service center. Will not return. He was extremely rude, felt like he wasn’t telling the whole truth when explaining services needed. Felt More

by CIARAMLLIGAN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evin Calderon
Aug 31, 2021 -

DCH Wappingers Falls Toyota responded

Mrs Mulligan, Thank you for leaving this review. I'm very sorry to hear of your experience. I left you a voicemail a short time ago. when time permits I'd like to hear more of what happened so I can take the actions to correct it. Thank you in advance. Ben Carson Fixed Operations Manager 845-296-4261

August 31, 2021

My salesman greeted me and my husband as soon as we walked into the building . We told him what we wanted and he made sure that we got it! More

by JIMELLE0419
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Verven
Sep 01, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us! We look forward to seeing you again in the future.

August 31, 2021

Their has been a notìceable ìmprovement in your service department's interaction since my last visit. It was a pleasent experience dealing with your representatives. More

by LWISDO
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phone contact
Aug 31, 2021 -

DCH Wappingers Falls Toyota responded

This is excellent news. Thank you for your feedback.

August 31, 2021

Waited 3 hrs for a 1hr 15 min oil change...keys were put in wrong spot..nobody knew I was there.. The next day I received a text saying they would let me know when my car was done... About 24 hrs to late.. More

by cnt327
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure what her name was
Aug 31, 2021 -

DCH Wappingers Falls Toyota responded

Hello cnt327, This is very disappointing to hear I'm very sorry you experienced this. If you wouldn't mind giving me a call so I learn more about what happened so I can fix the problem. Again, I'm very sorry I hope to hear from you soon. Ben Carlson Fixed Operations Manager 845-296-4261

August 31, 2021

Had been using the service dept for the last 3 years and Had been using the service dept for the last 3 years and always had a great experience. 1st time using sales dept here. Best car shopping I've had. More

by PEONYSUNFLOWER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall
Sep 01, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We truly appreciate your loyalty to our dealership and look forward to working with you again soon!

August 30, 2021

Easy to make an appointment there was not a long wait for one. Car was done within a few hours. Kept in contact with me via text. More

by Kippiq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Giordano
Aug 31, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 30, 2021

Joe, the sales associate, was great. Very thorough and answered all of my questions. A seamless purchase. I would recommend friends and family to purchase a car from Joe. More

by LBEE18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department — Kevin 5 stars , Naeem Randall
Aug 31, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It sounds like you had a great experience working with Joe and he was able to provide you with outstanding service. We look forward to working with you again in the future!

August 27, 2021

Excelente servicio, buen precio ,financiamiento flexible. Todo bien sin quejas yo recomiendo esta tienda sin temor a equivocarme Jaime García un vendedor muy profesional More

by Privadowal77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime García 5 stars ?? ????????
Aug 30, 2021 -

DCH Wappingers Falls Toyota responded

¡Gracias por el comentario positivo! Es un placer saber que tuvo una experiencia tan maravillosa en nuestro concesionario y esperamos volver a trabajar con usted en el futuro.

August 27, 2021

Salesman with great .management pulled a bait-and-switch .changed the price on me after I got a printout saying what the price of the truck was and put a deposit down. I went there and it was miraculously More

by SAP9684
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Naeem Randall
Sep 02, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

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