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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,057 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,057 reviews

September 08, 2021

My 10,000 mile service was done on the time frame originally indicated Waiting room is comfortable and service staff was helpful I was there on a very busy day but the staff was accommodating More

by PZAJKOWSKI5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 08, 2021

Trustworthy Service Advisor but questionable actions from the team in the shop. Hard sell tactics for services not immediately necessary at the time of the visit More

by VanDad
Recommend Dealer
No
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact Benjamin Carlson at 845-296-4261.

September 08, 2021

Excellent customer service and professionalism. The staff was upfront and honest with the current market and was fair with their offer. Would buy from them again. More

by Lknore10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Garcia, Wilfrin Quezada
Sep 10, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 08, 2021

Great, customer oriented, knowledgeable, mechanic know how, service center professionals, comfortable lounge space, quiet workspace, friendly, fast, clean rest rooms, efficient, spacious & clean lounge re More

by apinehome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Kathleen Crosbie, Allison Croshier, Mike Giordano, Michael Cimorelli, Katherine Morcho, Alexis Dominick
Sep 10, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 07, 2021

Quoted me a price in writing then when work was completed charged me twice the amount.?the service rep discounted the price when I complained More

by PATRICKJBARR021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We apologize for the overcharge but we are happy to know our service department could assist you and make things right. If you need anything further please do not hesitate to contact us at (845) 288-0892.

September 07, 2021

Nathaniel , our salesman , was extremely helpful , knowledgeable , and friendly. I would recommend him to others. They had the exact car I wanted and made it an easy and pleasant experience. More

by MSURVAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfrin Quezada, Nate Pickett
Sep 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It sounds like Nathaniel went above and beyond to assist you and provide you with outstanding service. At our dealership, customer satisfaction is always our top priority and we're happy to have met that mark!

September 07, 2021

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by mikehols207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Dominick
Sep 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review!

September 06, 2021

Michael in the service department was a hero for my daughter & me when we were heading to her college 12+ hrs from home! (He saved us & I didn’t even get his last name.😪) More

by sarapatterson05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know which Mike was our hero, Mike Giordano
Sep 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know Michael was able to assist you and make your experience a memorable one. We truly appreciate your kind words and hope to see you again in the future!

September 06, 2021

Professional, courteous and thorough. Matthew was friendly, attentive and willing to go above and beyond. Made sure He met my cars needs. Will be returning to this location for my next service appoin More

by Miri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Matt!

September 06, 2021

Javyn was very friendly and patient, the dealership also had a goo selection of used cars to choose from, even during the Pandemic. The facility was large and clean, pre-owned appraisal was no-fuss, althoug More

by lpyyxw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Raymond, Javyn Cabrera
Sep 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It sounds like you had a great experience working with Javyn and we truly appreciate your kind words. We hope to see you again in the future!

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