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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.6
7,061 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,061 reviews

September 24, 2021

Courteous and friendly. A pleasure doing business with the staff they explained what they were going to do and did the job without any drama More

by ronmatt208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
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Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

Helpful
September 24, 2021

Very polite and professional service advisor. My car was returned on time. Service was for a recall for the fuel pump and inspection. More

by dwbplb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

Helpful
September 24, 2021

They are strictly business like. Staff is very courteous. I feel very comfortable having my RAV4 service there. More

by MR.RICHGARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! It's a pleasure to know you had such a great experience at our dealership and we hope to see you again soon!

Helpful
September 23, 2021

Excellent service and great staff and timely response, worked fantastic to complete the job , would More

by KennyG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Kathleen Crosbie, Allison Croshier, Mike Giordano, Alicia Verven
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Sep 24, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us Kenny!

Helpful
September 22, 2021

I have purchased two vehicles here. Both times the process was efficient, fast and friendly! More

by KAS2181
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall, Wilfrin Quezada
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Sep 23, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We're so happy you had such a great experience at our dealership and look forward to seeing you again soon!

Helpful
September 22, 2021

The man who sold me the car was very nice, but there were issues with the financing. I ended up paying extra percentage points and the proceeds took almost three hours. By the time I was able to leave, it wa More

by K
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daryl Callahan
Kevin McCarthy
Loosmane Dessources
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2021 -

DCH Wappingers Falls Toyota responded

Mrs. Martin, Thank you for taking my call although we weren’t able to speak at length. I’d like to connect to further address your concerns with the transaction. I know there were some complications with the loan process that we weren’t expecting, and this ultimately caused the time spent here to be longer than normal. I am sorry this took place, and I will work hard to try and avoid this type of situation in the future. I’d rather not go into specifics on a public forum, but please be assured that the challenges with your transaction were due to compliance issues with one lender that we couldn’t clear because of reasons that you were made aware of. We certainly did not want to have your interest rate go up or delay the process any longer than expected. I also am aware that you attempted to obtain financing on your own as well, without success. I am glad that my team was able to ultimately assist in finding a bank that worked with us on this! I have spoken with my service advisor, Keith, who is working diligently to resolve any issues with the car that you are having. I am confident this will also be resolved as quickly as possible. We are happy to provide a loaner car, but please understand that this is proving more challenging in today's world. We simply do not have enough cars to accommodate without a few day's wait from time to time, and getting more is not an option with the shortages and production delays from the manufacturers. Thank you again for your business and I hope that in a short time we can re-gain your trust in us as a dealership that values customer satisfaction. Your patience and understanding are greatly appreciated. Respectfully, Daryl Callahan General Sales Manager 845-296-4231 dcallahan@dchusa.com

Oct 04, 2021 -

K responded

I was made aware of the issue after the fact. I also did not attempt to get financing on my own although I certainly should have. I was told I would have a 5.4% interest rate and after sitting for several hours I was told it was changed to 8 something. I could not leave the dealership because my ride had already left. It is now October 4th. I understand waiting a few days to find a suitable car to replace this one and get it repaired but this is now several weeks in and I am still waiting. What is worse is that I was told you would have a car two Thursdays ago and then again Friday and then again Monday. Monday I was offered a pickup truck when I specifically said I needed a small replacement vehicle suitable for a long commute. There are other things that have happened as well, but at your request we can take the rest of the conversation off the public forum. At this point I would still say I would never again buy a car at DCH Toyota. This is a month later and I still have no help getting the car fixed and there were untruths told in several of our interactions including the above statements.

Helpful
September 22, 2021

Not completely satisfied with the service rendered my last visit if I must be honest. More

by MONIQUE80864
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Evin Calderon
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Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Helpful
September 22, 2021

Always have great customer service from the service department. When in the past I have had a problem in the past service department always resolved my issue promptly. More

by Kim T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Cimorelli
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Sep 23, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback, Kim! We truly appreciate your kind words and your loyalty to our dealership over the years. We look forward to working with you again soon!

Helpful
September 21, 2021

The service was great. They got me in on time and had me on my way before I know it. I would definitely recommend them to others. Thank you for the great job More

by mellingo47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
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Sep 22, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your feedback! It sounds like you had an excellent experience at our dealership and we look forward to working with you again in the future!

Helpful
September 21, 2021

Great service very kind. But technician stole money out of my car! Untrustworthy!!!! $60 gone. More

by Stolen From!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Giordano
Report | Print
Sep 21, 2021 -

Stolen From! responded

I was going to give you an amazing review. Twice I’ve been there and service has been over the top excellent. Until today when I was missing $60 from a compartment in my car. Was there when I pulled in because I had just gotten coffee at the gas station around the corner and put the change of $60 in the compartment. After leaving I stopped for lunch on the way home and the $60 was gone!!! You have a thief among your service staff!

Helpful
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