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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,729 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,729 reviews

June 01, 2023

Please tell customers up-front how much add-on services will cost. For example, a customer has an oil change service completed. When suggesting services like a filter change or coolant service, tell them h More

by sneaks_sleepy_0d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Jun 02, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

June 01, 2023

My experience with this dealership was good, staff were attentive,everything was clean. I liked that the service was quick and was able to see my car through my phone. More

by LAYTOYACOGGINS84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy in the service dept.
Jun 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

June 01, 2023

Never caught transmission issue from grinding noise. Never took off rear wheels because they would have seen the seized & cracked caliper I had and found just a few days later. More

by JAYMAC3180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher
Jun 02, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

June 01, 2023

The service is done in a short period of time and personnel is very professional More

by mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 30, 2023

I'm able to roll into the service entry bay, get alerted to record my mileage, and walk right in to see a service coordinator. I went in for an ordinary oil change and tire rotation, and the multi point More

by J.P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady (Technician), Chris in Service Coodination
May 30, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 29, 2023

Am not satisfied with the service render to me . just to make a car key More

by akintundeabiodun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Kueshal
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Jun 03, 2023 -

akintundeabiodun responded

I will call on Monday June 5 , 2023 by 11:00Am Paying for service that was incomplete, am not happy. Too bad from a Toyota Dealer. Thanks

May 29, 2023

Zion was very professional, took his time and listened to what I needed. Not pushy. More

by ANGELINA.ORTIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zion Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Zion was able to assist you throughout your visit. We hope to see you again!

May 27, 2023

Keith was able to get my spare key and set up the appointment for programming. He was not only pleasant but followed through and kept in touch. More

by LOOKLIKEED
Recommend Dealer
Yes
Employees Worked With
Keith - service
May 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

May 25, 2023

Kristopher took care of me very well and was friendly and professional. I hadn't been told about the free 3 point inspection beforehand so that was a nice surprise. Both keys work as they should. My 2003 More

by alicat876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Alvarez, Kristopher Lisella
May 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Kristopher was able to assist you throughout your visit. We hope to see you again!

May 25, 2023

Staff is helpful! Car done ahead of time with good results! Will be back soon! More

by Libbyfa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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