DCH Wappingers Falls Toyota

It was great, everyone was very helpful. Sometimes in car dealerships it feels like people are trying to take advantage of you but I did not feel that at all. I’m thankful I chose to purchas Sometimes in car dealerships it feels like people are trying to take advantage of you but I did not feel that at all. I’m thankful I chose to purchase my truck there. More

I appreciated the video diagnosis of my tires because it was proof of the issue, whereas sometimes it is hard to trust if mechanics are being truthful when they tell you something needs to be replaced. was proof of the issue, whereas sometimes it is hard to trust if mechanics are being truthful when they tell you something needs to be replaced. More

Great place. Could not be happier with my dealings with everyone there on my new Tundra purchase Could not be happier with my dealings with everyone there on my new Tundra purchase More

Staff was courteous. Wait time of approximately 1.5 hours for a scheduled oil change appointment leaves something to be desired. Wait time of approximately 1.5 hours for a scheduled oil change appointment leaves something to be desired. More

My service was excellent as of now I have my AC fixed. I would also like to thank my Service rep Lauren for her excellence and professionalism caring and kindness she showed me during my visit at Toyota I would also like to thank my Service rep Lauren for her excellence and professionalism caring and kindness she showed me during my visit at Toyota . Thank you very much Lauren More

Thank you so much for the especial service. I’m very happy for the service from I’m very happy for the service from More

DCH Wappingers Toyota continually provides quality service and they genuinely care about their customers and making them happy. service and they genuinely care about their customers and making them happy. More

Service was great, the team explained all that I needed to know, they were friendly and professional. to know, they were friendly and professional. More

Service was great, the team explained all that I needed to know, they were friendly and professional. to know, they were friendly and professional. More

I don’t know for sure yet, but the “nonstandard” way they handled the NY State Drive Clean rebate has all the appearance of a scam to defraud a government agency, by denying me the rebate and then collecting handled the NY State Drive Clean rebate has all the appearance of a scam to defraud a government agency, by denying me the rebate and then collecting from NY State anyhow. I really hope it’s not a scam because I’d like to be able to believe these are honest decent people. They told me I could not get the rebate taken off the price of the car, but if I signed the rebate application forms they would repay me later. In order to apply for the rebate, they had me sign forms which created the appearance that I had already received the rebate. I DID NOT EVER receive the rebate. They produced a revised sale document some time after the sale which appeared to indicate that I had paid $1,000.00 less than I had actually paid, and listed the rebate among the items as if I had already received it. They then sent NY State a fraudulent sale document which showed that I was given the rebate and paid $1,000 LESS than I actually paid. If DCH Toyota does end up sending me the rebate amount as promised then perhaps it’s not a scam, but I’m still appalled that they would risk creating such an appearance. To erode customer trust for absolutely nothing seems pointlessly stupid. And if it is a scam, then to so adversely affect customer impression for so paltry a sum is almost as stupid. Now, every time I look at the car I feel sick. American consumers don’t expect a major brand like Toyota to engage in this sort of criminality, or to condone dealerships that do. More