DCH Toyota of Oxnard

This was the best sevice experience of owning my truck . The sevice advisor Sandra Magana did a great job in getting it done on time and below estimated cost . The the machanic Chris O. took time out to tel The sevice advisor Sandra Magana did a great job in getting it done on time and below estimated cost . The the machanic Chris O. took time out to tell me all about the sevice worked . Great team , thank you . Mary Racine More

I have been taken my cars to the DCH Toyota of Oxnard for service in the last 11 years because I have always very pleased with their professional, timely, friendly, and excellent service. This time, when I service in the last 11 years because I have always very pleased with their professional, timely, friendly, and excellent service. This time, when I brought my 2007 Camry in for oil change, it was diagnosed with front right strut leaking. I felt so bad because it was only 1 week passed the 3-year warranty period. However, Bob said that he would try to ask his boss to ask for Toyota blessing since I have been a loyal customer to them for the past 11 years (ever since I bought my first 1999 Camry). Fortunately, Bob and his service manager, Lars Bumanm did what they could to help my car get fixed with no charge to me. One more time, I'm very happy and pleased with their excellent service. I'll continue to bring my car in for service at the DCH Toyota of Oxnard and would recommend this dealership to all my friends. Thank you Bob for his excellent service and special thank to Lars for helping Bob to make it happen. More

The car was due for routine service, but when I took it in, the technician spotted a couple of items that needed extra attention. My first thought was, "oh, great, they're trying to jack up the price." N in, the technician spotted a couple of items that needed extra attention. My first thought was, "oh, great, they're trying to jack up the price." Nope -- these proved to be items that were covered under warranty. Raymond pointed these things out BEFORE they became a problem that would cost me an arm and a leg. The dealership went out of its way to make sure that my car is in tip-top shape, and Raymond was excellent at answering my questions about the things that needed to be done. The technician(s) had the work completed right on schedule, too. I'm happy to recommend DCH Toyota of Oxnard. More

This was my first time going to a dealership to see about buying a car and I was very hesitant to do so, not knowing whether I was going to be pressured in to buying a car I didn't really want/need or be has buying a car and I was very hesitant to do so, not knowing whether I was going to be pressured in to buying a car I didn't really want/need or be hassled into making a decision before I was ready to do so. So when I arrived on site, I was a bit wary but all of my fears were set quickly aside. Jim Perez was friendly, knowledgeable, and really understood what my needs were. We initially test drove a Yaris, but knowing that I make a big commute, he asked if I would even consider a used car since he knew that there was a Prius on the lot that would fit my budget. He was so helpful and kind, he was patient and really worked with me to make me a great deal. I ended up buying the Prius and I am very happy and satisfied with my new purchase, knowing that it would not have been as great an experience if it were not for Jim's help. I really appreciate all the hard work he did for me. I would certainly recommend this dealership, Jim especially, for anyone who wants to look into getting a new car without having to worry about somebody just "trying to make a sale". More

I first started working with this Toyota Dealership ( It had a different name at that time . ) in 1998 when I leased my first Toyota Camry ; subsequently, I leased one more, and purchased two - all Toyota C had a different name at that time . ) in 1998 when I leased my first Toyota Camry ; subsequently, I leased one more, and purchased two - all Toyota Camry s . The quality of work was adequate in the beginning, until I met Bob Cobos - approximately 10 years ago . I was impressed with his knowledge, his very friendly manner and his overall professionalism . Since first utilizing Bob's services, I have insisted that he manage my maintenance and/or repair problems ( Except for one two - week period, when he was on a family vacation in Hawaii . ) . The friendliness, which Bob so readily exudes, has permeated the entire dealership, form the Shuttle Drivers to the Credit Dept. and " All Hands " in between . . I have never been disappointed in DCH, and have specifically been thoroughly impressed with the performance, expertise and demeanor of Bob Cobos . I strongly recommend this Dealership, and intend to purchase my 2011 Auto from them ; although, I may break with tradition by possibly purchasing a Model other than a Camry . More

After an initally disappointing offer on my trade in, Abraham called me back and said they would do better. My husband went in and did all the negotiating for me so I got the Prius I wanted with very l Abraham called me back and said they would do better. My husband went in and did all the negotiating for me so I got the Prius I wanted with very little hassle. Everyone was very nice that evening. Got us in and out in just over an hour. I honestly don't know how long my husband spent in the morning. The Prius looked brand new, and is a pleasure to drive. I haven't visited a gas station yet, they gassed it up for me before we left the lot and a week and a lot of driving later it is half full. More

BOB COBOS AND THE SERVICE STAFF AT DCH TOYOTA OF OXNARD IS THE BEST IN THE BUSINESS. BOB WILL GO THE EXTRA MILE AND ABOVE AND BEYOND THE NORM TO GET THE JOB DONE RIGHT, ON TIME AND ALWAYS PROFESSIONAL. I R IS THE BEST IN THE BUSINESS. BOB WILL GO THE EXTRA MILE AND ABOVE AND BEYOND THE NORM TO GET THE JOB DONE RIGHT, ON TIME AND ALWAYS PROFESSIONAL. I RECOMMEND BOB AND DCH TO OTHERS ALL THE TIME. More

I just purchased a 2010 Tacoma and found three issues with and took in for correction. I spoke to Service Writer Bob Cobos regaurding my concerns. Bob has been my number one Service Writer for the past 7 with and took in for correction. I spoke to Service Writer Bob Cobos regaurding my concerns. Bob has been my number one Service Writer for the past 7 years for serice on my 03 4Runner. Bob was the reason I purchased by Truck from DCH due to the exceptional customer service he has provide to my and my family. To correct my Tacoma issues, Bob first had the mechanics look over and make the necessary corrections, but when the problems continued, he arranged for me to meet with the Factory Rep. John who along with Bob took care of my concerns with 100% sataisfation. This dedication to taking care of the customer gave me the comfort and confidence that Toyota is still building a quilty vehicle and that Safety is #1 for its customers. Thank You Richard More

I have have depended upon Bob Cobos, John Fascenda, and Lars Bumann to service my Toyota vehicles for the past 25 years. The aforementioned, professionals have always treated me honestly, fairly, and provi Lars Bumann to service my Toyota vehicles for the past 25 years. The aforementioned, professionals have always treated me honestly, fairly, and provided exemplary service. Recently I had surgery, and Bob, John and Lars all called me to wish me a fast and safe recovery. How many car dealership employees do that for their customers? I have found no other dealership in the United States that matches the quality of service routinely given at Toyota of Oxnard. Additionally, the service department is well managed and all employees strive to guarantee a positive customer experience. John Fascenda who is an "absolute technical genius" recently left Toyota of Oxnard to take a professional position with Toyota in Las Vegas. John will be missed by all his friends and customers. More

I have have depended upon Bob Cobos, John Fascenda, and Lars Bumann to service my Toyota vehicles for the past 25 years. The aforementioned, professionals have always treated me honestly, fairly, and provi Lars Bumann to service my Toyota vehicles for the past 25 years. The aforementioned, professionals have always treated me honestly, fairly, and provided exemplary service. Recently I had surgery, and Bob, John and Lars all called me to wish me a fast and safe recovery. How many car dealership employees do that for their customers? I have found no other dealership in the United States that matches the quality of service routinely given at Toyota of Oxnard. Additionally, the service department is well managed and all employees strive to guarantee a positive customer experience. John Fascenda who is an "absolute technical genius" recently left Toyota of Oxnard to take a professional position with Toyota in Las Vegas. John will be missed by all his friends and customers. More