DCH Subaru of Thousand Oaks

Jasmine was great. Quick service. Very friendly. I will continue service here. Could not ask for more Quick service. Very friendly. I will continue service here. Could not ask for more More

We were very pleased by our experience in buying a used Subaru. We really enjoyed working with 2 very personable young men. Tyler was especially friendly and helpful in making us very comfortable through Subaru. We really enjoyed working with 2 very personable young men. Tyler was especially friendly and helpful in making us very comfortable through out the process. One thing to improve: It was not clear in the beginning that we were dealing with a set price - knowing that would have eased my mind from the start. Also, we later discovered that the car was missing the SUBARU dust cap on one of the tire stem. Not sure if it is worth going back for that now... More

The dealership is expensive but they are usually able to resolve any issues very quickly. resolve any issues very quickly. More

Our salesman Reggie was very honest and straight forward, which we appreciated, not like a typical sales person. Mathias was also very helpful and friendly. Forgot who the managers name was, but he was ver which we appreciated, not like a typical sales person. Mathias was also very helpful and friendly. Forgot who the managers name was, but he was very tall. He was also very helpful. Overall everyone was very friendly and helpful. More

Recently purchased used truck- shamar / nicos were top notch and should be recognized by suburu notch and should be recognized by suburu More

I recently purchased an Outback from Ron. He was thorough, professional and knowledgeable. I felt he was honest with his answers. He was thorough, professional and knowledgeable. I felt he was honest with his answers. More

adding to the negative reviews below, I would agree that this is the worse. It is closer to me than where I bought the car in Santa Monica, which has wonderful customer service. ITO Suburu is closer to me this is the worse. It is closer to me than where I bought the car in Santa Monica, which has wonderful customer service. ITO Suburu is closer to me than where I bought the car in Santa Monica, which has wonderful customer service. I was scheduled for a recall so I scheduled it here I also needed a new battery, which I was going to buy at the dealership. When I called to ask if they would just install it as a courtesy since the recall was Suburu's doing necessitating a trip and waiting and the battery takes about 5 minutes with a few bolts. The service manager said, "why would want to do that?" in a nasty tone of voice. I said, "because otherwise I will take it back to Santa Monica and they can get the fee for the recall and the sale of the battery." He said, "fine, why don't you do that?" I called Santa Monica and they were very courteous. More

**ZERO STARS** BEWARE: terrible experience trying to purchase used car here. They wouldn't budge on ridiculously high asking price, and were condescending, rude, and unkind to boot. purchase used car here. They wouldn't budge on ridiculously high asking price, and were condescending, rude, and unkind to boot. More

This is the worst dealership I have every encountered. I am an 80 year old woman I brought in my 2022 Outback that I purchased at this dealership, that experience was awful brought it back for a service a I am an 80 year old woman I brought in my 2022 Outback that I purchased at this dealership, that experience was awful brought it back for a service and waited 2 hours and then was asked to leave and never come back because I asked why they didn’t start my service after two hours. I was so stunned and insulted I was in shock. I proceeded to take my 2022 Subaru Outback to Sherman oaks Subaru and was out in less than an hour with a complete service. They were fabulous. The Thousand Oaks dealership when it changed ownership is awful. I have purchased 2 new Subaru when it was Ladin Subaru, 1 new subaru when it became DCH NEVER again. I will tell anyone that asks never to do business with DCH Thousand Oaks Subaru More

I felt so used by this dealership. Allow me to tell you my story: We have been searching for a Subaru Forester for awhile. Living remotely, having the Internet allows us to search w Allow me to tell you my story: We have been searching for a Subaru Forester for awhile. Living remotely, having the Internet allows us to search well beyond our normal boundaries which is great. So after searching for awhile, we finally found a Forester in the color we wanted, at a price we felt was reasonable. Contacted this dealership on a Wednesday. Talked to salesman Kevin, who was very helpful, at first. He responded fairly quickly to our questions, and we told him we were going to be applying for credit, booking flights and hotels to make it down to Thousand Oaks. Thursday, we chat back and forth some more, and late Thursday afternoon I send Kevin a detailed list of 7 questions to clarify a few points. Friday morning I get a text saying he's on his way to the dealership and will get the answers when he gets there. Well, all day Friday goes by, and not a word from anyone via text or email. All day Saturday goes by, and at this point we suspect they sold the car but don't want to tell us. So we email the dealership Saturday night and say the lack of communication worries us and we are canceling the deal. We were pretty bummed but that's the way it goes sometimes. Well, Sunday morning (while at church), we get a call from the General Sales Manager who leaves a voice mail saying "hey, we got your email and we are sorry no one contacted you, but we have the car and we want to earn your business. Please call back." So, we get our hopes up again and call back. The sales manager is busy at that moment but says he'll call back shortly. 3 hours go by and I get a break in my schedule and call, and he says he was just about to call and when I said we still just had a couple of questions, he said he'd call me right back. So while waiting, we start arranging flights, hotels, financing again...(you can probably see where this is going, right?) Just before 6pm, General Sales Manager calls back and says "oh, sorry that car actually sold first thing this morning." Really? Then why did you call me late morning saying it was still available? We felt like we were leveraged to push someone else into buying the car. I went into the whole thing after reading the previous reviews and hoping that the new ownership (supposedly) would be better, but turns out they were still playing the same old games. More