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DCH Subaru of Thousand Oaks

Thousand Oaks, CA

4.8
244 Reviews

3725 Auto Mall Drive

Thousand Oaks, CA

91362

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244 Reviews of DCH Subaru of Thousand Oaks

August 29, 2024

While I was surprised to have a condenser issue on my new (2024) Outback, I was treated very well by Christina Lopez at the service center. Her regular communication and help with a loaner vehicle for me dur More

by lydia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Lopez
Aug 30, 2024 -

DCH Subaru of Thousand Oaks responded

Lydia, we're glad to hear Christina took great care of you during your visit at DCH Subaru of Thousand Oaks. Thanks for sharing your experience with us!

August 28, 2024

Had a really wonderful experience leasing a new Subaru Solterra at DCH Subaru of Thousand Oaks. The entire staff was so friendly and I am obsessed with my car! More

by @ldv_pilates
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I worked with about everyone there!
Aug 29, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear you had a wonderful leasing experience at DCH Subaru of Thousand Oaks! Enjoy your new Subaru Solterra, and thanks for the kind words about our team!

August 28, 2024

Excellent service. Service was done in a timely manner. Juan Alvarez was helpul, friendly and and professional. Cofee and snacks were appreciated. More

by tahoebarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvarez,Juan
Aug 28, 2024 -

DCH Subaru of Thousand Oaks responded

Hello, we're delighted to hear you had a great experience with Juan and the team at DCH Subaru of Thousand Oaks. Thanks for sharing your feedback!

August 27, 2024

I waited for my car to be serviced and you completed it in a very timely manner. The service person answered all of my questions too More

by 60ninafrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Lopez
Aug 28, 2024 -

DCH Subaru of Thousand Oaks responded

Thanks for sharing your experience! We're glad to hear our team at DCH Subaru of Thousand Oaks provided timely service and answered all your questions. We appreciate the support!

August 27, 2024

Excellent service, well organized and all work was performed as described. Very satisfied with my experience at DCH Subaru! More

by Tim M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
Aug 28, 2024 -

DCH Subaru of Thousand Oaks responded

Tim, we're delighted to hear you had a satisfying experience with us at DCH Subaru of Thousand Oaks! Thanks for the great feedback!

Aug 28, 2024 -

Tim M. responded

Keep doing what you are doing, very positive experience each time I have been in for service!

August 27, 2024

I had a great experience purchasing my WRX from DCH Subaru of Thousand Oaks. My customer rep/salesman helped me get from my old car into my new car hassle free. Gentle encouragement and great product k More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heath Parker, Victor and Maria.
Aug 27, 2024 -

DCH Subaru of Thousand Oaks responded

Mike, we're delighted to hear that Heath, Victor, Maria, and the team at DCH Subaru of Thousand Oaks provided you with such a seamless experience. Thanks for choosing us for your WRX purchase!

August 26, 2024

Excellente muy professional y bien detallados todos Los pasos a seguir buena communication 💯 de 💯 😎 Gracias. More

by Guillermo Flores
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathias
Aug 26, 2024 -

DCH Subaru of Thousand Oaks responded

Guillermo, gracias por tus amables palabras! Nos alegra saber que tuviste una experiencia excelente con el equipo de DCH Subaru of Thousand Oaks. ¡Estamos aquí para ayudarte siempre!

August 26, 2024

very professional lease and trade in! all friendly and helpful! made easy, drove 40 for excellent service. More

by towtruck51x3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Toosi, Victor Spencer,Nicos Gaal
Aug 27, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for the fantastic feedback! We're delighted to hear that your lease and trade-in experience at DCH Subaru of Thousand Oaks was professional and easy. Safe travels, and we appreciate you driving the extra miles for our service!

August 25, 2024

I appreciate the relaxed, no pressure atmosphere. Kevin responded quickly to my original email with a phone call. Then Heath took the lead in handling my entire purchase and went out of his way to m More

by JRLCOLLECTS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
HEATH;KEVIN
Aug 26, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for sharing your positive experience! We're glad to hear that Kevin and Heath made the process smooth at DCH Subaru of Thousand Oaks. We appreciate your willingness to travel 50 miles to visit us, and we look forward to seeing you again in the future!

August 24, 2024

I appreciate the effort the dealership makes in keeping the customer informed. The waiting room is delightful and demonstrates that the dealership cares about the customers and their families. More

by DgNPnyShow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Aug 26, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for recognizing our efforts at DCH Subaru of Thousand Oaks! We're glad to hear that you found the waiting room comfortable and felt well-informed during your visit. We appreciate your support!

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