DCH Kia of Temecula

First service Everything was great but this is the first time I have experienced where I paid for the service warranty on the car that includes oil changes but does Everything was great but this is the first time I have experienced where I paid for the service warranty on the car that includes oil changes but does not include tire rotation. Which we have bought several new cars and at least the the first 25,000 miles everything is included. More

Called police department to make dealer return my documents. I had to call the police to make the dealership return the copies of the documents that I had provided (license and insurance docs). Additionally, the I had to call the police to make the dealership return the copies of the documents that I had provided (license and insurance docs). Additionally, they required me to provide a significant amount of personal information for what turned out to be a credit application, despite repeatedly telling them that I would me making my purchase with pre-approved financing check from Navy Federal Credit Union, and that I was not interested in financing from the dealership. The told me that they were required to collect the information in case the pre-approved check from NFCU did not clear (this seems like an unethical practice), and still concerned that they might have done a credit check. Then the sales person (Mike Thatcher) came back trying to change the negotiated price. At that point I tried to grab my documents from the desk, and Mike snatched them aggressively out of my hand. I requested that he return my documents, and he told me that I would not be getting anything back. I then call the police department, and the operator on the phone told me to tell them that they had to return my documents, which they then did. This entire experience had left me very concerned because of the significant amount of personal information that they collected, and they disturbing behavior of the sales person. More

Jose Casillas Sales DCH Kia Temecula Patient, Honest, No Pressure, Experience sales professional. We purchased 2017 Kia Sorrento for our business Sofa Specrltrum Furniture Murrieta. We wi Patient, Honest, No Pressure, Experience sales professional. We purchased 2017 Kia Sorrento for our business Sofa Specrltrum Furniture Murrieta. We will refer more customers. Manager Kris Freeman was great to work with and answering tough questions More

Liars and Con-Artists More-So Than Usual Car Salesmen Went in looking to get a car after losing my old car in an accident. I was planning to use my settlement check as a downpayment on a newer car in ho Went in looking to get a car after losing my old car in an accident. I was planning to use my settlement check as a downpayment on a newer car in hopes of lower payments being that it was my first time financing a car. The woman that was helping me was sweet and not pushy at all. I test drove a car I liked, and then wanted to see what the numbers would look like once I got my check. Her sales leader swooped in and asked if he could get my interest rate at 8% and payments low enough, would I take the car home that night? I figured that would be okay. I signed the contract and took the car home. About 4 days later, they called me back in, and upon getting there, the finance manager explained that even though I had good credit, I only had two pieces of credit so he couldn't finance me for that interest rate and that now I need to sign a new contract. He didn't give me the option to return the car, giving me the impression that because I had signed the first contract, I had an obligation to sign this one. NOT ONCE did he offer the option to return the car due to the contract being changed. So now, I am the owner of a basic 2013 VW Jetta with 19% interest, totaling $23,000 if I made every payment. I wasn't sure what to do, and when I got home I realized I didn't have to sign that new contract and now I'm completely screwed. The payments are $100 more than what I said was my max payment I'd prefer. I emailed them expressing my confusion and asked if I could return the car being that I wasn't even offered a 2 day cancelation option. No reply of course. So it's safe to say these guys are nice until they get what they want and take advantage of someone who isn't sure what they're doing. DO NOT GO HERE. The finance manager was extremely rude the first time I signed the contract because it was past closing. SORRY you chose that profession don't be a jerk to someone you're about to swindle. So if you're looking to pay a 4-year college tuition's worth of money for a car that's worth 1/3 of that, then by all means, go to this dealership. I was offered much better deals at the other dealerships right next to it, so I regret this decision completely and would hate for this to happen to someone else. I wouldn't even give them one star if I could. More